10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 16,008 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
While driving our van it became completely uncontrollable at any speed greater than about 25 mph. Van rocked and pitched violently and I am convinced it would have certainly caused an accident and likely flipped van if it occurred at 40+ mph. Dealer discovered rear suspension had broken completely away from bracket. A complete bracket failure on right rear which allowed the whole right rear of the van to move independently of van. It was also discovered during inspection that the same bracket on the left side was cracked and also failing. The van is a mobility van and has been modified by a company called vmi. The van has been lightly used and has less than 9000 miles on it. I stress again that the van became completely uncontrollable without any known cause. I believe there is great chance of death or serious injury from this apparent defect. Updated 10/1/18
- Troy, MI, USA
The minivans engine and all electronics will shut off while in drive, we lose power steering and are prompted to shift to park and restart, it's happened 3 times so far once driving 45mph on a city street, once at a red light in drive on a larger highway and once in park in a parking garage......updated 11/03/17 updated11/09/2017
- Coconut Creek, FL, USA
Last night, while driving approx 40mph, our brand new 2017 Pacifica ltd shut down. The engine suddenly, with no warning, just stopped. The dot above the 'd' (for drive) started flashing, and a message flashed: 'shift to P to start.' We came to a stop in the middle of the road. I put it in park and then was able to turn it back on. I had both hands on the wheel, so I never touched the starter button. The key fob was in my purse, which was not moved. Thankfully we were not on a highway, so nobody ran into us. I dropped it off at the dealership this morning, and they just told me they cannot recreate the error. We've had it for about 2 weeks, and we've driven it 1500 miles, mostly highway.....updated 11/03/17 updated 11/09/2017
- Washington Crossing, PA, USA
Vehicle randomly shut off at 60mph on route 70 with loss of steering while diving through a tunnel in the rocky mountains. Van had 7,500 miles on it.....updated 11/03/17 updated 11/09/2017
- San Diego, CA, USA
I was turning into a parking lot and my 2017 Chrysler Pacifica suddenly turned off. The display said something along the line of "car must be in park." I had to put my car back in park and restart the engine. I was almost rear ended by another car who was not expecting me to stop. Now that I am researching this issue, I'm finding that several other people have had this issue and Chrysler has no idea why it's happening. I am terrified to drive my car now. What if this happens on the express way traveling at high speeds or while driving through the mountains?..updated 07/20/17
- Yuma, AZ, USA
New 2017 Chrysler Pacifica hybrid with 270 miles stalled on a busy intersection and won't turn on. The vehicle was in motion when it lost power and came to a complete stop. The engine sign is on and message says "press brake to prevent rollong". turning off and turning the it back on does not make the issue go away.
- Arlington, TX, USA
My local dealer (confirmed by fca llc) has told me that we cannot get the autonomous braking and lane assist on the Pacifica touring trim level; only on the more expensive touring L-plus! these should be options on all trim levels so a family who wants safety more than fancy can spend their hard earned money on safety options and not be forced to pay $7000 more for fancy to be able to get more safety!!!! can you put pressure on them to offer the alp advanced safety option on lower trim levels?
- Bettendorf, IA, USA
- Clifton, NJ, USA