10.0

really awful
Crashes / Fires:
9 / 7
Injuries / Deaths:
3 / 0
Average Mileage:
11,401 miles

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« Read the previous 20 complaints

problem #114

Nov 232020

Pacifica

  • 96,000 miles
The power steering is going in and out, both with warning light and loss of power steering. This has happened at various speeds and conditions and is very dangerous, not only when steering goes out, but with the suddenness of it coming back on. It can do it several times in just a few minutes of driving and worries me about transporting my children, but this is our only vehicle.

- Gallatin, TN, USA

problem #113

Nov 062020

Pacifica

  • 29,000 miles
My 2018 Chrysler Pacifica continues to stall while the car is in motion on the street. The last two occurrences happened when the car was moving at 25mph or higher with my foot on the gas pedal. This problem occurred prior to the fca V53 recall being issued, and has persisted even after taking the car in to be fixed under the recall. It seems to happen most often in the first 15 minutes of operating the car, and especially if I have gone above 30 miles an hour and then decelerate (like approaching a light). The car will lurch, shut off, all the indicator lights will come on, and then 'start/stop required' will appear on the dashboard. The car always shuts off while in the "drive" position. Sometimes I am able to remedy the stalling quickly, and sometimes it takes more than three tries. One or more functions of the vehicle is always "unavailable" after this occurs. The sudden stopping has always been terrifying and unexpected. On the last two occasions (within a week of one another), I have come very close to being rear-ended with three babies in the back seat of my car. I have tried reaching out to Chrysler customer service to no avail. The reps have stated that I must return the car to the dealership where the V53 recall was performed but that dealership has gone out of business and I am left without a remedy. I am also concerned that Chrysler is well aware of this problem persisting even after the recall and has not remedied the situation. I am terrified that a very bad accident will occur due to this problem that Chrysler continues to ignore.

- Gardena, CA, USA

problem #112

Nov 062020

Pacifica

  • miles
Number of incidents pertaining to stop and start system. My wife was driving our kids to the store when coming to a stop (stationary) the start and stop system cut off dead stopping (stationary) us resulting in almost getting into an accident. Second time we were coming home and stopped (motion to stationery) as normal and the system jerked and stopped would not re start, turning the van on and off van started again and the car behind us was traveling regular speed luckily swerved and missed up and this happened a few more time during the period from owing this vehicle till now. (less than a year) total of 6 or more times all the events that have happened the van was in motion coming to a stop then stationary at a stoplight.

- Spanaway, WA, USA

problem #111

Oct 122020

Pacifica

  • 58,000 miles
The back up camera only works intermittently. Sometimes the screens flickers as if it is shortening out. Other times the screen freezes, displaying the initial scene behind the vehicle for the duration of the vehicle being in reverse. Sometimes the screen is blank with only the guiding lines visible and other times it is completely blank with a statement at the top stating the back up camera is unavailable. This is a major concern for us due to having small children, going to the school, playground, etc. The dealership said they could replace the camera for $400 but the issue seems to be a short in the wiring somewhere. As the camera sometimes works. One of the pictures attached show the camera frozen with a white vehicle on the back up screen. The white vehicle that is displayed is actually in front of the van at the time of the picture. This is a screen shot from a video.

- Franklin, NC, USA

problem #110

Oct 252020

Pacifica

  • 30,391 miles
Driving on major highway at 70 mph, car suddenly lost power with no warning other than a message on dash 'parking brake may temporarily be unavailable', car did not shut off but gas pedal unresponsive. Pulled over, turned off car, restarted, put in drive, car did not move. New message: Service trans, press brake when stopped, key off engine to engage park. Previous two days, had trouble, took 4 try's to start car from key fob. Car has 30391 miles, I have owned it 2 months. Had to be towed to dealership.

- Jonesboro, AR, USA

problem #109

Oct 072020

Pacifica

  • 52,000 miles
My van on multiple occassion has stalled in the middle of city intersections. While driving my car will have an electrical meltdown. All different warning messages will appear on dash, warning dings will go off, my wipers will go on without me turning them on, when I push the gas it will not drive. On one occasion the car accelerated without pressing the gas or if the gas was pressed it would accelerate more than the pedal was being pressed. All my buttons on my dash including A/C, auto start, back up camera/sensors will not respond. Its as though my car just dies. This occurrence has no common scenario that brings on the malfunction. I 've had times when it malfunctioned weeks apart and this last occurrence it was a year in between occurrences. I was told on a Chrysler forum to check my PCM. My batteries have been tested and passed. I currently do not have my aux battery installed as I do not want/like my autostart feature. This accident occurred all 5 times with my aux battery installed. My dealership said "too many electrical parts to check" and "we cant duplicate the problem/get error code to diagnose so take the van back till it happens again and call us while its happening and drive it in". first its unsafe and unpredictable. I have tried getting this fixed and they can't even/wont fix it or buy it back. No lemon law as I am second owner, not purchased new and the problems started happening at 34000 miles right before warranty expired. This vehicle is unsafe and Chrysler won't fix it/don't know how. No remedy after 2 years and 6/7 shop visits. I have opened a case with fca twice and they threatened me to pick up vehicle or they would charge me for the rental I had. Others have experienced this. Look at Chrysler Pacifica and Voyager van on facebook.

- Nixa, MO, USA

problem #108

Sep 212020

Pacifica

  • 40,000 miles
Failure of the auxiliary battery operating the auto start/stop system while driving causing the vehicle to stall at a stop.

- Camby, IN, USA

problem #107

Sep 152020

Pacifica

  • 12,872 miles
Start/stop indicator comes on and van will some times just shut off while driving or while stationary. Dealerships have replaced the batteries main and ess battery 4 times in 3 years and problem continues to persist. Dates of occurrence, (stationary) March 9, 2018 (came off the lot with two dead batteries), (stationary) another time date unknown, (moving city streets & stationary) December 5-12, 2019, and (both moving highway & city street & stationary) September 7-15, 2020. (incident information below is of one of the many incidents. No crashes every, the times it stopped while driving on city streets, I was able to move over or get it started again before an incident occurred. All event where under 50 mph, and between 0 miles and 36550 miles on the vehicle.

- Imperial, CA, USA

problem #106

Jul 232020

Pacifica

  • 25,700 miles
Vehicle was purchased new in March 2019 off the showroom floor from a dealer in morton, il. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the wi-fi issues. Fast forward to July of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to il for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of ac in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central il late at night on Thursday, July 23rd, now 600 miles outside the 36K warranty. I brought the vehicle in to pull codes on Friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On Friday, August 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working.

- Warsaw, NC, USA

problem #105

Aug 242020

Pacifica

  • 23,517 miles
Battery failure of both batteries with any advanced warning via icon in the dashboard. I was on an exit ramp off a bust parkway with husband, daughter, and 2 granddaughters in the car. My husband and I are seniors. Dead car. Hazards didn't even work. Kids climbed over the seats to get out the front door. Sliding doors didn't work. Scary occurrence. Could have been far worse if I was going 60mph on the parkway. Car was ultimately towed to the dealer. They told me I neede to get new batteries every 2 to two and a half years. That's a short life for a battery. Chrysler must use junky batteries.

- Franklin Square, NY, USA

problem #104

Jul 142020

Pacifica

  • miles
Since I leased the vehicle, the screen of the radio don't work properly, the automatic doors sometimes don't work, the automatic doors lock don't work properly either and the transmission do a harsh kick. I have been reporting to Chrysler the conditions and malfunctions of the vehicle and they have never fixed, always says that everything is ok. I have to drive and pay a lemon car with no remedy. Every time that I drive my car on the highway, the transmission have issues, and also when I drive my car and I need to use the camera to see the back of the street, the screen doesn't work.

- Port St Lucie, FL, USA

problem #103

Aug 222020

Pacifica

  • 27,200 miles
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 70 mph, the vehicle independently accelerated to 76 mph. The contact stated after turning off cruise-control the vehicle resumed normal operation. The contact stated no warning light was illuminated. The contact stated that the failure was related to NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The contact stated an unknown dealer was contacted to schedule an appointment for the repairs. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer had been informed of failure and referred the contact to NHTSA. The failure mileage was approximately 27,200.

- Spring Valley, CA, USA

problem #102

Jun 082020

Pacifica 6-cyl

  • 4,000 miles
Purchased vehicle new April 2019. The start/stop system has given a dash message 4 times. The dealer has replaced batteries and the entire drivers door mechanism trying to correct the problem. This is a braunabilty handicapped conversion and it is imperative that the vehicle stop and start as needed. It cannot stop and not start in traffic situations. It also has a sliding door problem that has failed and stranded the handicapped person. Third situation is the brakes, the brakes failed, however the computer on the vehicle indicated no problem. The question below asks for a date it happened this is ongoing so I am using today's date.

- Palm Bay, FL, USA

problem #101

Apr 012019

Pacifica 6-cyl

  • Automatic transmission
  • 25,000 miles
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at 30 mph, the vehicle stalled without warning. The contact restarted the vehicle and resumed normal driving. The contact then received notification of NHTSA campaign number: 19V348000 (electrical system) and the vehicle was taken to tom ahl Chrysler, Dodge, Jeep, Ram located at (2525 allentown rd lima, oh 45805) for the recall repair. The vehicle was repaired however, the failure occurred. The vehicle was then taken to Liberty Chrysler Jeep Dodge Ram located at (12895 worthington rd, pataskala, oh 43062), where a software update was performed. The vehicle was also taken to byers Chrysler Jeep Dodge Ram located at (465 S hamilton rd, columbus, oh 43213) but not repaired. The failure mileage was approximately 25,000. The VIN was not available. Consumer has tried to get it repair several times.

- Westerville, OH, USA

problem #100

Mar 102020

Pacifica

  • 12,000 miles
Water entering through front side of marker light and shorting out light and corroding wiring and switch. Also, breaking active grille shutter. Also shorting out bulb for the marker light.

- Novi, MI, USA

problem #99

Mar 012020

Pacifica

  • 29,000 miles
I have had several instances of my car accelerating forward while driving through city traffic. It almost feels like the vehicle is not properly changing gears or the start stop feature is making the vehicle stop and then start by jumping forward. It is a terrifying feeling when you feel like you do not have control of the car for a half second when it does this. Unfortunately it is an intermittent issue and I cannot replicate it on command.

- Winter Garden, FL, USA

problem #98

Feb 252020

Pacifica

  • 26,834 miles
Car will stall out while it's in drive, but braking. Yesterday it did it as I was turning left in the middle of an intersection. It stalled and turned off the engine flashing 'fcw/ lanesense unavailable restart required.' I then will have to shift to park and restart the car. This has happened several times and Chrysler has not fixed the issue.

- Woodridge, IL, USA

problem #97

Feb 202020

Pacifica

  • miles
First, thanks for this opportunity to bring up my concerns regarding my vehicle: I had the following issues with my 2018 vehicle: 1. on 20 Feb 20, vehicle was in motion when the charging system light came up regarding an issue with the electrical charging system. The vehicle almost turned off in the middle of the street. Now the off/ on start is not working. 2. 9 May 19; vehicle was stationary; another recall regarding the battery ground that have been built with a sealer that is used during the wire harness manufacturing process may accumulate on the wire harness tab which may cause a loss of clamp load in the battery ground joint over time. 3. 23 May 18; few days after purchased, the vehicle was stationary, the recall was about fault handling strategy of the engine control module or PCM software in the vehicle. I am really concern because this is a new vehicle from 2018 and is the vehicle utilized for my family on a daily basis and in less than 2 years and it has 2 recalls and one malfunction. I am really worry about the performance of my Chrysler Pacifica, and I am really concern that one of this days the vehicle left my family on the road.

- El Paso, TX, USA

problem #96

Jan 282020

Pacifica

  • 17,000 miles
Several times, while driving 20-30mph as well as when stopped at a red light or a stop sign, the car has lost power steering (steering wheel locks, brake seems to lock in place), unable to accelerate or decelerate, dashboard flashes some message along the lines of "stop/start required" or "shift to P then desired gear", but even when attempting to shut off the car and restart, sometimes this does not even work. At times it has taken 2-3 minutes to even get the car to shut off completely in order to try to turn it back on (as if the car is completely frozen). This has happened on side streets, as well as at a stop sign and a red light on a busy road, which left me blocking traffic for several minutes, unable to operate my vehicle. This has happened at least 5-6 times in the last year, most recently twice in the last week.

- Teaneck, NJ, USA

problem #95

Jan 022020

Pacifica

  • 1,725 miles
My van's radio will randomly play a high-pitched tone and will not stop until the car is turned off. It is very distracting while driving and has happened randomly over a dozen times. Nothing seems to turn it off. I took a video and shared it with the dealer but Chrysler will not repair/replace the radio. Unfortunately, the radio controls almost everything in the car.

- Shiloh, IL, USA

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