On 3/27/2023, while driving 75mph down the PA turnpike, our 2021 Chrysler Pacifica Hybrid lost power unexpectedly. Fortunately, my wife and kids were not in the car, as it was frightening to have the engine shutoff while driving in the left lane of a narrow highway that had a small shoulder. I was in the left lane of a 2 lane highway, I placed my turn signal on to try and coast into the right lane and then over to the right shoulder. I still had power steering, but the engine had entirely shut off. When I got onto the small shoulder, I placed my 4-way flashers on. I read the digital read-out on my gauge cluster, it said "Service Charging System" and the check engine light came on. I wasn't sure what this meant so I Googled it. It turned out that a lot of Pacifica Hybrid owners had been having this exact problem. I was able to start the van and slowly drive it the 60 miles back to my house. I called the Chrysler dealership to setup an appointment to have the van inspected. It took them a week to diagnose that it was the van's hybrid heater that was locking prematurely. The part order was a 3-4 week wait. After a month went by and no word from the dealer, I called and was told it would be another week before the part came in. April 19th was when the dealership was able to replace the hybrid heater on my Pacifica. I went out of town for work on April 21st, and returned today, the 24th. The Pacifica hadn't been used since leaving the dealership. The dealership technician also told me the problem I had was due to a software update. Today, the 24th, I took the van out and was driving to pick my kids up when the van digital display said "Stop Safely, Vehicle Will Shut Off Soon". The check engine light came back on along with many other display cautions. I pulled off the side of the busy highway, turned the car off and again, Google'd this new problem. After attempting to restart the van numerous times, I was eventually able to start it and again, limp it back home.

- Havertown, PA, USA

While driving above referenced vehicle, I was driving southbound on Hwy 515 when i noticed a vehicle driving northbound began to lose control, so i slowed down and then began to watch the vehicle cross the median and headed straight for me. I pushed the pedal to the floor to accelerate to get out of his way but the vehicle did not respond, i pushed the pedal again on several occasions and the vehicle just bucked and did not accelerate. Unfortunately the vehicle hit me right in the door at a high rate of speed. Unbeknownst to me this vehicle had been in the shop on several occasions for this exact problem: This can all be verified due to the fact i had a Chrysler service manager on the phone as this horrific experience unfolded

- Ellijay, GA, USA

Several times over the last 2 weeks, our 2021 Chrysler Pacifica has been subject to the engine shutdown for which there is a recall. As Chrysler is aware of, when using the gas engine, the engine shut down on us while driving. Having already applied the software update that is the current "solution" to this problem, we did receive a warning that an engine shutdown was about to occur and that we should pull over. However, this didn't give us much peace of mind and all situations have still been very scary, especially with kids onboard. Our engine shutdown has occurred both on highways and on local roads, each time putting us at risk of an accident. One time, it occurred while beginning to roll as a traffic light turned green. Without any coasting speed to use, we were forced to stop in the middle of traffic and scramble to get the engine to work again. This is an unacceptable issue that Chrysler needs to truly fix by addressing the root issue with faulty wiring in the transmission. My family and I do not feel safe driving our vehicle.

- Holmdel, NJ, USA

Between March 1, 2023 and April 6, 2023, the engine experienced unexpected shutdown on 4 different days. On April 7, 2023, a dealer in Madison, WI serviced the car under recall notice 03A. On April 17, 2023, the car's dash presented a warning message "Stop Safely: Vehicle will shut off soon." On all occasions I have waited 30 seconds and restarted the car successfully. This behavior of the car is unacceptable. It is likely that I will be driving in a situation where it will not be safe to shut down the car, come to a stop, and restart it while driving in traffic.

- Madison, WI, USA

The engine has a known recall for failure. The "fix" was adding a warning to the dashboard to let me know it's about to happen. Respectfully, that is not a fix. That is a bandaid on a gaping wound. As a single mom of tow, one being special needs, it is absolutely terrifying to know that my vehicle can stop at anytime and cause a crash. Giving me a few seconds to try and pull over is not acceptable and doesn't keep my family safe.

- Milton, DE, USA

We were coming down a mountain from Flagstaff to Phoenix at night in heavy, fast traffic when my engine just died. No power, no power steering, no power assisted brakes. Total emergency. I have never been so scared in a vehicle. Nearly rear ended by semi at full speed. Had to try to find a shoulder on a mountain and pull over fast to avoid collision. Then once pulled over the Pacifica does not just start right up again Have to go through a process. THEN it happened AGAIN 20 minutes later. ALMOST another REAR end collision. That night I found out there's a recall for this exact problem WITHOUT A REMEDY!!!!!! I took it right in to the dealer for a software update that... GET THIS...doesn't fix the defect but is supposed to give me more warning that my engine is ABOUT TO SHUT OFF!!! PLEASE DO NOT allow them to get by with this bandaid. This is truly a life threatening defect. They MUST fix this or buy back my vehicle. PLEASE HELP!!! Chrysler is risking our lives.

- Clive, IA, USA

The engine stopped abruptly on an interstate. We were required to slow from 75 mph and pull off on the side of the road immediately. The transmission changed to what felt like first gear before we were adequately slowed down, grinding and making a lot of noise. This happened on 3 separate occasions before the dealership could figure out the problem. If we had been in a situation where we couldn-??t have pulled off the road immediately, it would have been much more dangerous. The engine stops and will not let you accelerate. The dealership is now replacing the transmission and I am hopeful that will work. I believe it is related to the most recent recall, but the -??fix-?? is not a safe fix and a true fix needs to be figured out immediately to prevent injuries or loss of lives on the road. The first time it happened, it happened suddenly and without warning. After -??fixing-?? the recall, it gives you maybe 5 seconds of warning before the van loses power and you cannot accelerate. A notification pops up on the dash that says something like -??you will soon lose power, please pull over slowly-??

- Columbia, MO, USA

I was driving on the highway ~57mph and the dash flashed warnings "Service Charging Station", and then I lost control of the accelerator pedal. It seems like the engine stalled, and I could no longer use the gas pedal. I coasted off the highway, then restarted the engine by turning it off/on. Once it was back on, I continued to drive, and I experienced the same exact thing. This is the 3rd time I've had an issue with the dash warning "Service Charging Station". This car has been in-and-out of service for ~2 months, since purchasing the new car around June 2021.

- Ellicott City, MD, USA

Chrysler issued a safety notice to me last week via mail, which informed me that my vehicle may stop at any time without warning. This is a serious safety and accessibility issue for me, as this is my family's sole vehicle. There is no ETA for when or if a repair will be available. I have ceased using the vehicle on any highway and keep speeds under 40 mph for safety reasons, but am incredibly scared to do so and have gotten no support from Chrysler. The dealership offered no assistance. The recall hotline informed me verbatim that "there is no plan nor expected plan to provide a loaner, rental, or other compensation to those affected by this recall" on a call on 3.10.23. Chrysler's corporate call center informed me of the same thing but informed me I could submit any costs for transportation or a rental vehicle and they would "consider" reimbursement. I am currently paying on a vehicle that is not safe to use. Chrysler is offering me no remedies at all.

- Denver, CO, USA

Nothing has happened to our car...yet. I've contacted Chrysler because my wife and I feel unsafe traveling at highway speeds in a car that, by their own admission, could simply stop functioning at any time and with no warning. This seems, you know, unsafe. Until this situation is resolved we will not travel on a highway which means we have essentially purchased a very expensive golf cart.

- Takoma Park, MD, USA

I have tried to get a remedy for the major recall and Chrysler is being unresponsive. I can-??t let my young family use the car until this is fixed and Chrysler won-??t help so what do I do?

- Vancouver, WA, USA

when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.

- Dickinson, TX, USA

Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and remote state option on key fob which then allowed me to turn off vehicle. Losing all power at 60 mph while passing was terrifying and could have caused serious bodily harm.

- Denver, CO, USA

While driving the vehicle in traffic, it shuddered and turned off without warning. After several attempts to restart it, I had it towed to the Chrysler dealership where we purchased it less than two years ago so it could be repaired. While waiting for the tow truck, I looked online and learned there had been a recall.

- Boise, ID, USA

The vehicle constantly stalls out when we driving on the freeway. The vehicle loss of the power on the freeway put me and my family's life in very dangerous situation when we drove the vehicle. Brough my vehicle to the dealership, and it verified the problem with engine light error code P0A43-00. The dealer stated that they are not able to fix it due to the issue was related to a active recall 03A. However, the remedy was not available.

- La Verne, CA, USA

I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with immediate loss of drivability requiring me to coast to the shoulder. I brought it to service on 2/8. On my drive to the dealership the car shut off 5 times. After the tech assessed my vehicle, they replaced the electric coolant heater and said although there is no fix available for the recall yet, the battery is affected by the coolant heater and so it should be 100% good to go now. I made it safely home on 2/9. While I was driving to work the next day (2/10) the car shutoff 3 times on a busy interstate during rush hour before I was able to find a place to safely abandon it.

- Round Hill, VA, USA

On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a -??service charging system-?? message on the dash. I had my vehicle towed home and it wasn-??t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we-??re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn-??t know why. It has been 2 months now that they-??ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue

- Santa Clarita, CA, USA

The car lost all motive power on 3 separate occasions on Saturday, Feb 4, 2023. The car is currently at the dealership and we've been told the transmission needs to be replaced. Our family's safety was put at risk as well as the drivers around us. We easily could have be rear ended when when we were on the freeway and lost the ability to accelerate. When we lost power each time we had to navigate to the side of the freeway or exit to avoid being hit by another driver. The dealer has not reproduced it (that I know of) but has said we need a new transmission. My fear is that we are going to get a new transmission that will do the same thing. There were no warnings before the failure. Once the failure happened, the engine and battery lights came on as well as another warning about the electrical system.

- Glendale, AZ, USA

11/14/2022: WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said "shift to P to Start" appeared in the the dash info. The letter "D" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout. ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing. Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system. The Pacifica image included a red plugged in charging cord and the message "service charging system". Vehicle was pulled to the shoulder and put in park. Attempted to restart vehicle unsuccessfully for 15 minutes. After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX. The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part. On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup. The code found and repaired was POE15 and electric heater lock up. At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM. Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder. If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23. We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.

- Nashville, TN, USA

Vehicle stalled while driving in traffic multiple times and without warning. Vehicle is not safe to drive under these conditions and should be under a mandatory safety recall. Remedy offered by manufacturer is not immediate nor does it fully address the problem.

- Anaheim, CA, USA