I wanted to write to you and let you know about our recent and scary experience with our new 2021 Chrysler Pacifica Hybrid Limited. We purchased our van on Labor Day, September 6, 2021. Since then, we have had 2 out of town family funerals and a family vacation so we have right at 5k miles on the vehicle. On 11/5/2021, at approximately 1:15pm, I was driving our van on a 6-lane major thoroughfare with my two small children with me. We had 43% of our EV battery remaining and so we were driving on EV power (and had a half tank of fuel also). Suddenly, the engine power stopped, I had no acceleration, and a -??Service Charging System-?? message popped up on the instrument info panel along with a check engine light, a red battery light near the compass, and a red plug symbol just below the fuel gauge. I was not able to get the van to do anything but roll with whatever forward momentum we had toward the side of the highway. In nothing short of a miracle, we avoided multiple collisions and safely made it to the shoulder. We had electric power to run the radio and climate fan only but the car engine was completely inoperable and could not start or shift into gear after multiple attempts to restart it. I contacted roadside assistance and waited for a tow while trying to keep my small children calm and safe sitting in a dangerous location on the side of a highway. After about 30 minutes, the car engine fan shut off and so I attempted to restart the car and it finally worked. I immediately headed toward the closest dealership by taking the side roads and hoping that we wouldn-??t have another incident and be a sitting duck on the highway again. This vehicle malfunction could have, and realistically still could, cause a traumatic and horrific fatal motor vehicle collision. This is not just a routine and minor malfunction like a door sensor issue, or check engine light, etc. This issue can lead to a severe safety issue that will, and did, render the vehicle a target with no escape.

- The Colony, TX, USA

While driving our 2021 Chrysler Pacifica PHEV in EV on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days. The dashboard signaled these issues: Shift to P to Start, Service Charging System, and the check engine light indicator. This is a very serious safety issue. The Engine and Power failed while driving at highway speed, this has occurred 3 times in the past few weeks. After losing power, the vehicle can only coast using it's own momentum. The steering and braking functions remained operable, so the driver was able to steer the car to change lanes (while losing speed) to get to the shoulder. This UNSAFE for my family because vehicle is at risk of being rear ended while on the highway. This is unsafe for anyone in the vehicle directly behind my vehicle. After the 2nd incident of losing power while on highway, I made an appointment with local Chrysler Dealer's service department. They inspected the vehicle and, as I understand it, they found a message or fault indicator that was somewhat concerning in relation to the electrical system. The service provided a solution by adjusting or tuning something. They did not replace any parts. Three days after the service was done, the problem occurred again; again, my vehicle lost power while going ~65mph on the highway. I called local chrysler service and left message with them today, requesting another service appointment. When they call me back I will request Chrysler to report this as a safety issue.

- Afton, MN, USA

I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.

- Marietta, GA, USA

While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but I just initiated a buy back process with Chrysler Customer Care.

- Irvine, CA, USA