I was driving on the highway on cruise control at 75 mph. Since the car is a hybrid plug-in it first uses the electric battery which contains 30 miles of usage. Once that drains out, then the engine takes control. about 8 miles after the electric battery drained out the van showed a message saying -??please pull over safely car will turn off soon-??. Within seconds I was not able to push on the gas pedal to go faster to get off the highway. I ended up being stuck between the main highway and a merging Lane. the worst part was I was alone with my two babies under two years old stuck on the highway, not on the shoulder. We are also in Arizona and it is very dangerous to not have AC in a car for babies. My air conditioning ended up not working after a couple minutes while I-??m stuck on the highway. The car is still running but the steering wheel is locked and I am unable to push on the gas to move. I ended up getting a tow truck from AAA after 45 mins. my van has been at the Chrysler dealership for a week and they will not do anything about this situation. They say nothing is wrong. There is a current lawsuit in the state of Michigan with multiple Chrysler Pacifica van owners across the US in regards to the transmissions failing, and Chrysler is not doing anything about it. This is so dangerous for everyone, especially families with young children. this problem needs to be fixed immediately and to be taking seriously to protect all those on the road.

- Glendale, AZ, USA

After recall, vehicle continues to suffer from engine shutdown due to electrical fault in transmission wiring harness

- Katy, TX, USA

While driving, vehicle shut down with a small warning on dashboard, leaving occupants stranded in roadway with no way to move vehicle. It took about an hour before it allowed us to drive it. Onboard diagnostics reported misfire.

- Citronelle, AL, USA

Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.

- College Park, MD, USA

My 2022 Chrysler Pacifica Hybrid Pinnacle with 9K miles has started shutting down while driving making it very scary and unsafe. A message will pop up on the dash "STOP SAFELY My 2022 Chrysler Pacifica Hybrid Pinnacle with 9K miles has started shutting down while driving making it very scary and unsafe. A message will pop up on the dash "STOP SAFELY Vehicle Will Shut Off Soon" then the vehicle powers off. It will happen at different times: with cruise control on while on an interstate, on a highway or driving in town at speeds under 35mph. After researching online apparently this has been an issue with the Hybrid Pacifica for several years. Chrysler has not been any help to our local Chrysler dealer for a fix. From a scared mom afraid to drive with her children, Please advise. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Benton, KY, USA

7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.

- Big Flats, NY, USA

Vehicle lost all motive power. Accessories[Wdws, HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.

- Columbia, SC, USA

Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle

- Hamilton, OH, USA

Was driving on freeway with my family, including my one year old baby and four year old daughter in the back, when a warning message came on dashboard stating "Stop Safely Vehicle Will Shut Off Soon" and van suddenly died in the middle of the freeway. Had to immediately cross multiple lanes and was terrified I was going to get hit by a big rig or other vehicle passing by. The safety of my family was absolutely put at risk. Contacted Chrysler dealership immediately but told they did not have any available appointments and could not examine the van until Thursday, 07/21/2023. Took the van to local dealership on Thursday, 07/21/23. Next day received a call and was told that the transmission needs to be replaced. The van was new when we bought it in February 2022 and had less than 15K miles when this incident happened. Was told by dealership that it could be months before the van can be repaired and that no loaner cars were available but that I would be placed on a wait list for a loaner car. Instructed by dealer to contact Chrysler Cares, which I did. Was assigned a case number by Chrysler Cares and told that someone would get back to me within 48-72 business hours, but that in the meantime there was nothing that could be done about the fact that the one vehicle we rely on to transport our kids is in the shop.

- San Diego, CA, USA

Driving on the highway and the car stalled. Was told to pull over due to loss of power with a red turtle on the screen. This has been happening to allot of people. Barely had time to get over. There was a recall software update to provide warning, but that just gives warning but does not fix the issue as its a transmission problem. Now check engine light is on and has to go to dealer

- Katonah, NY, USA

The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase

- Adairsville, GA, USA

Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.

- Nampa, ID, USA

I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over -??immediately-?? and that a vehicle shutdown was -??imminent.-?? I did so and turned off the vehicle. I turned it on again and the -??Check engine-?? light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.

- Shreveport, LA, USA

2022 CHRYSLER PACIFICA- Consumer submitted "motor vehicle defect notification form. The notification is in reference to "engine issues". The vehicle has been out of service at least 15 days to repair one or more substantial defects. 3 or more repair attempts have been made to repair the same substantial defect or condition.

- Tallahassee, FL, USA

The vehicle had a safety recall performed on 3/28/23. The safety recall was to fix the problem of the vehicle shutting off while driving. On 4/23/23 while travelling on the highway at 70 the vehicle went into limp mode and started coasting. I had to drift to the side of the road. I was able to restart the vehicle after waiting 2 minutes. The same thing happened while traveling 70 mph on the highway in 6/16/23. It happened again on 6/18/23 while traveling at 55 mph on a country road. There was no shoulder so had to stop in the road. My families safety was put at risk because there was no warning the engine just stops and the car coasts to a stop. The vehicle has not been inspected by Chrysler.

- Fayetteville, NY, USA

Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the dash was lit up with battery error, transmission error, and charging error messages, the red wrench with electric bolt was lit, maybe other messages. I unplugged everything, tried to shut off restart car from keyfob, the doors were left open, the start button did nothing, the shift knob was stuck in P and locked. Nothing would unlock the knob. It appeared to be a computer glitch, I removed the neg battery cable and reattached it and the car started and the messages cleared. The second time while driving the car lost power and stopped, same issue, luckily I had a pliers with me and I again rebooted the 12v system and it ran fine again. During both these events the dash always said "regen engine oil and fuel in progress" This time i tried to reset the oil life monitor, it made no diff to the regen message and I noticed the new hybrid car was not using any battery so it seems the engine was running all the time. The regen message remained for days until I decided to get gas, I read adding 4 gal might clear the message. I went to the gas station and again today 6/14 as I parked at the gas pump the car dies before I even got out to pump gas blocking the pumps, I quickly reboot, but the doors would not open, I crawled to the back and rebooted the 12v system and added 4 gals. When I restarted the car it ran normally again, then the regen message cleared and the electric motor began propelling the car as intended.

- Highland, NY, USA

When driving approximately 65 mph on the highway, alert on the vehicle display came on saying to pull over the engine would shut down soon. We were able to pull over and the car no longer worked. We were driving with our family of young children in the car, had there been no shoulder to pull over on the highway we would have been extreme danger.

- Cary, NC, USA

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was quickly reduced to about 30 mph. The car continued to slow down and I was able to coast to the shoulder. I could have easily been injured or killed trying to get to the shoulder without any power from the engine. The transmission recall had been fixed the day prior. Car was towed to the dealership and needed a new transmission. Have been waiting for a new transmission for over 2 months.

- Colorado Springs, CO, USA

Everyday over the last two weeks, the minivan will just completely shut off while driving down the highway. I have to try to pull over and restart the minivan. This is particularly dangerous here in the southern California area.

- Lake Elsinore, CA, USA

The vehicle lost power and was not accelerating when pressing on gas pedal. The engine light came on but came off 4 days later. Took to the dealership. The engine light was no longer on. Dealer informed me of the recall and said it will take 2 to 3 days to fix. After 6 days the dealership has contacted me and said it'll be another 2 to 2.5 weeks as software update triggered a need to replace a module.

- West Hills, CA, USA