My family and I were riding along at 70 mph and suddenly, the left side energy consumption meter started bouncing up and down. Some burnt rubber smell came through the vents and then the car just start slowing down. I was lucky there were no cars around me and was able to make it across 4 lanes to the right hand side shoulder. All of the lights on my dash were lit but the engine department obviously dead. I powered the car down and tried to crank it again but the computer was confused about which gear I was in. Now, the dash only showed the engine light and battery light. After trying this several more times, I gave up and called the fca tow truck which was a horror story all on its own. Took me longer to get and fca rep online and conversation finalized (30 min) than it took the tow truck to get to my location (15 min). Before the tow truck got to my location, I was able to start the car in gas mode after it died 45 minutes ago and hobbled over to a gas station a 200 feet away. The smell was still prevalent at this point. The tow truck towed the van to the service department where I bought the van (covert in austin) which just happened to coincide within the 10 miles towing limit for my case. This happened 10/6/2018. It's been 9 days and my van hasn't been looked at yet. Apparently there aren't enough hybrid techs to go around. Covert which is a larger fca dealership in the austin area only has 2 techs. In the mean time, covert lent me a loaner since the day I dropped the van off. Not sure what the problem is or when it will be fix. But this doesn't look promising.

- Bastrop, TX, USA

Brand new, 5 day old hybrid pacifica with 250 miles stalled out while slowing down to complete a 3 point turn on a two lane road. Prior to stall brakes were 'mushy' and not as reaponsive, however during the turn breaks failed completely, and power steering went out. Forced to slam on breaks while forcing steering wheel to complete turn. Initially thought emergency breaking engaged to stop car that was now headed towards a curb and pedestrians but more likely hit the curb causing the car to stop hard. Car remained purpendicular to oncoming traffic for approximately 2-4 minutes while I tried to restart engine. 7-8 cars began to back up on each side of car continuing to cause a increasingly dangerous situation. Had not experienced any issue until 'mushy breaks' about 1 block prior to 3 point turn and stalling. Incredibly dangerous! purchased this car based on safety ratings and hybrid feature with hopes of driving it for a minimum of 5 years. Completely terrified to put my family back in the car as they could have been seriously injured or killed due only to car malfunction, as could have those that were in the path of unresponsive car. Under the California lemon law I am expected to put my family back into a car that is dangerous only to prove that it once again put my family in a life threatening situation. This is why people take these dangerous cars to car max or sell them privately, without full disclosure, so they don't have to put their loved ones at risk without completely losing $50,000. Dangerous car! dangerous law!

- El Cajon, CA, USA

Was driving the vehicle at 70mph on the freeway. A "thunk" sound occurred and the car began decelerating rapidly despite pressing down on the gas pedal. Check engine light turned on and the car continued to decelerate. Cabin filled with a small amount of smoke. Came to a complete stop and the car would no longer accelerate at all. Turned the car off and then on to get it the final 100 feet to a gas station. Parked and the car smelled like smoke/burning in the cabin and the engine compartment. Turned off the vehicle until a tow truck arrived. When tow truck arrived, turned vehicle on to turn off electric parking brake; all electronics in the vehicle were acting up and could not turn off parking brake for a good 15 minutes. Finally got it off and towed to the closest dealer.

- Mill Creek, WA, USA

While on traffic 20-30 miles just after the 34miles battery charged ran out and when the car switched to engine mode the car stalled in the middle of the I80 highway. Followed on screen instruction to re start the engine and started after a minute or two and ran at a speed below 30miles per hour to a carpark. Amber engine lighted up and burning smell. I left and charged it in the carpark and managed to go home normally while using battery charge. Went to the dealership and said that its an ongoing issue and that catalytic converter is broken and could take a while as it is on back order. So I am on rental now but don't know when will the car be fixed.

- Rocklin, CA, USA

The contact owns a 2018 Chrysler Pacifica hybrid. While the contact's wife was driving 70 mph, an abnormal noise was heard and the engine stalled. The contact noticed smoke coming from under the hood. When the vehicle was stopped and the hood was lifted, the contact noticed flames coming from the rear of the engine in front of the firewall. The fire marshall extinguished the fire and the police filed report number: 2018-2716. The cause of the fire was unknown. There were no injuries. The vehicle was towed to an unknown Chrysler dealer, but had not been diagnosed. It was unknown if the vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was approximately 2,900. Consumer stated vehicle status is in limbo. Chrysler stated "we are unable to discuss the case due to an open ongoing investigation." As of this next Saturday, 6 October, it will be 3 weeks that the vehicle will be sitting on the dealership lot. Updated 10/18/18.... updated 10/31/18

- Woodbridge, VA, USA

The car engine was not responding when the car was stationary (in a parking lot) and all the electronics systems were continuously on for 3-4 hours and second row doors and trunk were not opening. The car can not be towed as the car wont go into neutral mode, the manual way to put the ca in neutral mode was using a yellow cable and the cable itself was missing. This is the manufacturers defect as the car is not fully loaded so its not functional. This happened twice within a week and caused lot of trouble to get help. Both the time I had to spend 4-5 hours to resolve the problem. The car will jump start after all the electronics system is off (after 3-4 hours) and then it would be drivable. I do not feel safe to drive this car anymore specially because I drive this car around the town with my kids. The car can shut off even while driving so its a dangerous car to drive around anywhere.

- Santa Barbara, CA, USA

Two weeks into ownership and with only 750 miles driven, the engine started smoking and caught fire while I was driving my family to lunch. I was heading eastbound on highway 18 in Washington state, toward I-90. Updated 10/31/18

- Auburn, WA, USA

The car totally shut off when driving 20 mph. Full tank of gas. Brand new car with 5,000 miles on it. Called Chrysler -- they left us abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked. Chrysler non-responsive. Car non-responsive.

- Los Angeles, CA, USA

My brand new 2018 Chrysler Pacifica hybrid which I got on July 4th 2018 shuts off last week on a highway while I was driving from raleigh to charlotte about 70 miles/hr. With lot of difficulty we were able to pull over. I stopped the car and restarted the car, the car behaved normal but with malfunction indicator in my dash. Dealer is saying there was buggy software installed on July 3rd 2018 as a part of some U73 recall. Our family is very scared to sit in the car again. They are saying 2 parts damaged in car due to the buggy software patch applied, PCM codes P0420, P0430 - catalytic converter efficiency failure (both). Chrysler customer care says no issue with software, dealer is saying it's software bug caused the issue. I am confused now whom to believe. They said I will get my car in a month (may be). Very unsatisfying and feel very unsafe in this car now. Kindly do the needful.

- Morrisville, NC, USA

Incident #1 (7/17/2018) - while breaking towards a traffic light that turned from red to green, I attempted to accelerate but heard a loud popping noise, felt the van lurch, and immediately lost all power to the vehicle. Numerous warning lights appeared on the dashboard including engine light & power/hybrid plug-in failure. I was able to steer to the side of the road and break to a stop, and restart 1-2 minutes later. Brought to Chrysler dealer on 7/20 and was told on 7/21 upon pickup that the issue had been rectified via software update. Incident #2 (7/23/2018) - while moving slowly in traffic, I attempted to accelerate as the vehicles ahead of me moved and again lost all power with the same set of errors/warnings mentioned in incident #1. once again, after 1-2 minutes I was able to restart the vehicle. I brought to a different local Chrysler dealer that same day. Picked up the vehicle on 7/24 and was told that after thorough multi-point mechanical inspection with the fca engineers, the company believed the previous dealer had incorrectly applied the software update. Dealer test drove the vehicle for 20 miles and could not recreate the issue. Incident #3 (8/21/2018) - while again moving in traffic, my wife (with our 1 year old in the back) again suddenly lost all power as mentioned in incident #1 and #2 above, except she also had the steering completely lock up on her. She was able to break to a stop mid-traffic and restarted the vehicle 1-2 minutes later. Soon thereafter I called fca corporate directly and have requested a full repurchase of the vehicle and plan to pursue lemon law remediation if that doesn't lead to resolution. All three incidents are life threatening in nature and have not been diagnosable by multiple Chrysler dealerships working in conjunction with fca engineers. (image provided from incident #2)

- Alameda, CA, USA

The vehicle had no power at a stoplight. It was like the vehicle had completely shut down, but the power display was still on. I was unable to go forward and the car. I turned off the engine completely and after about 30 secs or so, restarted the car and then I was able to regain power. No warning lights or indicators came on. Then a burnt smell started coming from the car.

- Irvine, CA, USA

We were driving car at 25 mph on busy city road in gas mode (not electric mode) when the power steering and accelerator stopped working. The check engine and battery indicator lights lit up, and a message saying "car must be in park to continue driving" showed up on the dashboard. The brakes worked, and we coasted to a stop and were stuck in the middle of an intersection on a busy artery. When we put the car in park, it would not then go back into drive or reverse; the "D" and "R" gear lights were flashing. The car would not turn off, it would stay in run mode when we tried to turn it off. Battery operated functions, like power sliding doors, stopped working. Earlier in the day, the car had a rough idle while in gas mode.

- Cambridge, MA, USA

With just 200 miles and having owned the vehicle 3 weeks, vehicle lost power on freeway and my wife coasted off to the side with car fully stalling and ignition locking up within 1/4 mile. Vehicle was towed to dealership but worked fine next day. 100 miles later and about 3 weeks on different freeway the same thing happened again and vehicle was towed back to dealership. The car seems to stall in hybrid or gas mode. Service staff changed battery and tried various things but service department had the car stall out again on test drive on freeway and van was towed back. Chrysler sent their own service specialist and after main computer was changed and controls set, car was driven a couple of miles on city streets by the expert before stalling out. After three months, and less than 500 miles, we are asking for a refund and the car has yet to be fixed.

- Bloomington, MN, USA

I took my van in for recall and was fixed on 7/16/18 for cruise control problem. Everyday since the fan comes on while parked in the garage and charging (level 2) at a very high noise level. Roller coaster type noise. You can hear it all over the house. Car sounds like it is going to explode. Never happened before the recall fix for cruise control. Videos of same type of problem are on the facebook group for this car. Search for "Chrysler pacifica plug-in hybrid". I also videotaped the car making the noise but won't be able to upload such a large file.

- Woodstock, MD, USA

While driving at approximately 55mph, on an overpass ramp connecting two different freeways, driving uphill around a broad turn, the car suddenly became non-responsive to pumping the gas pedal or applying the breaks. Steering was still possible. I turned on the hazard lights and continued to steer the car around the bend as it decelerated (it was 25mph or less before I got it restarted). Concurrently, I shifted into reverse (I intended to turn the knob to neutral but overshot due to nerves), then back into neutral, and back into drive. At that point, the gas pedal became responsive again, and the car drove normally subsequently. At the time of the incident, the car was in electric mode (although given that the car was going up an incline on the freeway, it is possible that the gas engine kicked in briefly and I didn't notice), with approximately 50% battery remaining. Additionally, the car was under recall (U73/NHTSA 18V-332) for a cruise control problem and had not yet had the software update required to address the recall problem. However, cruise control was not engaged during this incident, and the dealership told me subsequently that the problem I reported was not part of the cruise control recall. The car was purchased new six months previously, and its first maintenance appointment was scheduled the day following this incident. No accident resulted from the incident, and the police were not involved. Driving conditions were optimal, with light traffic on a sunny, dry day.

- Kensington, CA, USA

I purchased the 2018 Chrysler Pacifica hybrid in December 2018. In February 2018 at about 3500 miles, the vehicle's engine light turned on and the engine sounded loud. I took the vehicle to the dealership and was informed that a pin was missing from the exhaust camshaft phaser. The pin was not installed with the manufacture of the vehicle according to the technician. The exhaust camshaft was replaced along with a camshaft phaser, oil control solenoid, and cylinder head cover gasket. Subsequently, the transmission failed and was replaced at about 6500 miles in June 2018. The vehicle is now in the repair shop awaiting diagnosis of another issue. I am not an expert in engines. I am concerned that my vehicle may not be the only vehicle manufactured without the camshaft pin. Again, I am not an expert, but I am concerned that the missing pin may result in inopportune engine failure that could result in endangerment of occupants of any faultily manufactured vehicles.

- Maple Grove, MN, USA