10.0
really awful- Crashes / Fires:
- 6 / 18
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 47,891 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Chrysler Town and country. The contact stated that the driver's side door wiring harness was causing several electrical issues within the vehicle. The contact stated that the windshield would actuate independently. Additionally, the instrument panel was providing erroneous information. The air bags and ABS warning lights along with several other unknown warning lights were illuminated. The contact also stated that the windows occasionally failed to operate as designed while driving. The door sensors also would actuate on and off several times while driving. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 232,000.
- Duluth, MN, USA
As I drive down the street and hit a bump or uneven surface the van shuts off and I lose all steering power and electrical power. This is very frightening because it could happen in the middle of a street or freeway going 60+ miles per hour.
- Anaheim, CA, USA
Over the last year our van has randomly stalled out while driving but lucky it happened on side roads where we could pull over and then restart it. We took it to a local shop and they could not duplicate the problem but told us there was a recall but our particular VIN was not part of it. Then itt didn't happen again for several months but it was also covid time so we were not traveling near as much. Then this week it happened to me and I was able to pull over, turn the car off and restart it, regaining all functions. Then yesterday I was driving with my 4 children during rush hour traffic going 40 mph on a very busy 4 lane road when my traction control light came on (like it does everytime this happens) and I lost power to the engine, power breaks, and power steering. I had no way to move my car off the road to a safe spot and here I was stuck in the middle of a very busy road scared to death. This time my car would not turn back on like it had in the past. That was the scariest day of my entire life as I watched cars swerve to avoiding hitting us with my precious cargo inside. Thank god a police offer got to us before the worst could happen. Chrysler is lucky because if something would have happened they would have had the largest lawsuit on their hands since they denied my recall request. Now my car is sitting at the shop waiting for them to open back up in 2 days. I am still shaking and having nightmares of what could have happened to my life yesterday. Chrysler needs to address this problem now!!!
- Covington, KY, USA
When I was driving my Chrysler Town and country going 15 to 35 mph down the side streets the vehicle would just shut off with no warning. The check engine lighter didn't come on and the key didn't move in the ignition. I took it to the dealership where I purchased the vehicle and the fixed the problem after I paid $526.23. I was looking thru the recalls for this specific vehicle and sure enough that exact problem happened to enough vehicles they did a massive recall but my vehicle was made 2 months before the year they recalled the vehicles so they won't reimburse me. It doesn't make sense if the same thing happened to all those other year make and models and my van just so happened to have that same problem and was manufactured 2 monthes before the recall year! the recall numbers is L25.
- Aurora, IL, USA
About 4-5 years ago I had the R)# recall performed on my vehicle for the win module causing the vehicle to shut off randomly. Now in the last year it has intermittently happened around 10 times the vehicle will shut off and lose power while driving. I called bob richards Chrysler in graniteville SC to redo the recall, because I was a service writer and manager for 9 years at brickner's park city Chrysler in central Wisconsin. And we used to redo them all the time but they would not so I thought I would notify because this can be very dangerous.
- Beech Island, SC, USA
Car was sitting in the garage. The dash board spontaneously caught on fire. It burnt straight through the driver side window.
- Belleville, IL, USA
When trying to put car in manual mode the shifter doesn't change gears. This causes an issue when trying to shift to lower gears in bad weather. I have read many forums on this issue and it seems as tho it is completely a design flaw. There is a plastic piece that rubs on the wires and shorts them out eventually causing you not to switch gears manually, which can cause an accident in bad weather
- Norfolk, CT, USA
For the last 2-1-2 to 3 years I have been having problems where all of my indicator lights on the dash - they will start flashing on and off, audio alarm (dinging) goes off, speedometer, RPM/temp gages repeatedly goes back and forth from max to min and windshield wipers will come on. At times turing off the ignition will resolve the problem and at others they just stop by themselves. I have also found that I can temporary alleviate these problems for a few weeks to a couple of months by removing the negative terminal off of the battery and pulling the 60 amp main fuse for 30 - 60minutes. Google sites states this problem is due to a bus/grounding problem. I finally took the vehicle into a Chrysler shop and was advised that the problem was due to a shorted cable that connected to center monitor of my ves system, which was also bad. The last time I used the ves system was two months ago so this does not logically explain why I have been experiencing the problem for almost 3 years. Also this same cable shorted out causing the monitor to go bad and was replaced approximately 7 years ago by the same dealer who now has the vehicle and the indication at that time was that my ves system was inoperable. As this problem has occurred intermittently while driving it presents a safety problem. I called Chrysler's customer complaint department and was advised that the only action that they could take was to call the dealer, advise them that a complaint had been lodged and write up the complaint. Their suggestion was that due to past negative experiences that I have had with this dealership was to take the vehicle to another dealer - no help at all and due to their lack of action an insult to the being called a customer complaint department, bottom line I have a vehicle with serious safety issues which Chrysler will not address. Search google for online examples.
- Wellington, FL, USA
Car turns out off while driving like the key turns off. Sometimes it takes 2 times for the key to be recognized. I saw recalls on other years for the same issue. It has happened on all road types including the expressway
- Flint, MI, USA
The vehicle cuts off during driving, have difficulty starting. Towed twice. Battery and starter changed the same result. Problem with ignition system win module. I found a recall on the module(R03/NHTSA 14V-373 ) which the dealer will not honor.
- New Orleans, LA, USA
At random times, perhaps once every 200 miles average, the engine will suddenly turn off. This usually happens during turns or when speeding up from a stop. When this happens, I lose all power steering and engine control. This has resulted in 4 near-misses while turning corners with other vehicles in the area. The engine starts right back up again, but the vehicle must be put in neutral or park to restart - again, in mid-turn or as traffic is accelerating around me. This issue is listed on the NHTSA recall site (campaign 14V373000), but is not associated with my VIN.
- Valparaiso, IN, USA
While driving, my 2010 Chrysler Town and country will completely shut down. I have no brakes, no steering control and my engine completely does. It happens at times when I am coasting or driving at a slower speed. I have 2 little kids and it is terrifying when I've lost complete control of my vehicle, and I need to try and move off the road or try and restart it at an intersection with traffic all around me. There is no pattern to the shut down, it just happens sporadically. I've been reading, and it seems that there are a ton of complaints of the same thing happens to other people! please please consider this issue as a serious and dangerous defect to the vehicle.
- Apple Valley, MN, USA
My wife was driving our 2010 Town and country on 10/12/2020 when the van suddenly died and as a result loss of power steering and brakes. She was able to put van in neutral, restart the van, and regain power steering and brakes. This is the sixth or seventh time this has happened so she knows this is a possibility and is prepared but this ridiculous to have so many documented instances and still no recall. Van has approximately 125,000 miles.
- La Salle, MI, USA
Problems with the wiring and fuses that move the front drivers and passenger seat. The wires are hot and the fuse blows constantly. Resulting in the seats being stationary and not working. I've had several mechanics look at this and have replaced the fuses about 30 times. The only thing I have not done yet is have the seats completely rewired to get the power seats working. This has been an issue since my husband purchased this van about 5 yrs ago. I cannot drive our van because the seats are stuck. I've talked to other Town and country owners that are having similar issues.
- Cumberland, MD, USA
I was driving straight on a rural, two lane road at 45mph. The road was slightly hilly and conditions were clear. The van abruptly lost power and I could not steer. I waited for it to coast to a stop, put the vehicle in park and re-started the key. The van started right up and I continued driving.
- Canal Fulton, OH, USA
I was at a red light at a city block intersection. When the light turned green, I started to accelerate, then the van immediately lost power. I was able to turn the hazard lights on. I could not steer, accelerate, brake. The van slowed to a stop and I turned the key to on (it had twisted to acc on its own.) the van started back up and I continued on my drive.
- Canal Fulton, OH, USA
I was driving straight at 40-45mph on a slightly hilly, two lane road with no curbs. The weather was clear, traffic was moderate. With no warning, all driving power went off and I couldn't steer or brake. I could still put the hazard lights on. I had to wait for the van to coast to a stop. Then I turned the key to on and the vehicle started back up. Thankfully, I didn't get hit or drive into a ditch. I had a van full of kids and was so scared.
- Canal Fulton, OH, USA
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving at various speeds, the vehicle shutoff without warning. After restarting the vehicle, the vehicle operated as intended. The vehicle was taken to the local dealer piedmont Chrysler Dodge Jeep Ram aev located at 4015 clemson blvd anderson, SC 29621 however, the mechanic was unable to duplicate the failure or retrieve a fault code. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 138,000.
- Hartwell, GA, USA
Traveling around a curve on city street dry pavement at 25mph, without warning all power, steering control, brakes gone. Entire car shut down while in motion, ran off road, no brake control, by the grace of god, I nor anyone else was killed or seriously injured. When car came to complete stop on its own before hitting someones house, I could put car in park and restart. Now afraid to drive that van
- Folly Beach, SC, USA
- Duluth, MN, USA