10.0
really awful- Crashes / Fires:
- 2 / 6
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 53,313 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
With no warning, car stops in traffic. No warning lights. Won't start, won't recognize key. Windows won't go down or up. Alarm goes off for no reason. Believe it to be the tipm. Dealer refuses to repair. Does not happen every time, but nearly 75% of time. Has stranded me in parking lots, at school, on freeway ramps and at intersections. I consider this very unsafe. It began on Friday Sept. 8, 2017 and continues to this day.
- Phoenix, AZ, USA
The vehicle will crank but not start. Seems like it's out of gas, but it's not. Bad fuel pump relay is what it tests out to be, but Chrysler want to replace a $1000 fuse box. Commom problem for this. Should be a complete recall for this part. My has not stopped on the highway -- yet...
- South River, NJ, USA
Car will not start intermittently leaving me stranded multiple times having to tow. Bad tipm is what I am told by others with similar stories; dealer says they cannot find anything definite problem started at approximately 70,000 miles but would start after 2-3rd try; occurring much more frequently taking 8 hours to start again. Last time they said my brand new battery was "faulty". replaced and now occuring again.
- Garner, NC, USA
When the vehicle is turned off, the fuel pump continues to run and will not shut off. The problem is a faulty tipm - totally integrated power module.
- New Braunfels, TX, USA
The contact owns a 2011 Chrysler Town and country. While driving approximately 30 mph, there was a sudden loss of power and the vehicle stalled. The vehicle was inspected by a mechanic who indicated that this was a known issue by the manufacturer. The dealer (kruse Chrysler in girard, il) stated that the tipm needed to be replaced. The vehicle was not included in NHTSA action number: DP14004 (electrical system). The VIN was not available. The manufacturer was notified of the failure and provided no solution to the contact other than replacing the part. The VIN and failure mileage were unknown.
- Girard, IL, USA
Tipm (totally integrated power module) failure. Symptoms include fuel pump not running, or running irregularly. Vehicle will not start, vehicle stalls soon after starting. This part is common to several models and causes problems across model lines. It has since been redesigned, and the dealership is installing the "new" module in our vehicle at my expense.
- Millstadt, IL, USA
Car won't start. When turning the key the radio comes on and the car sounds like it wants to start but doesn't. the key 'sticks' and continues trying to turn over even if I do not have my hand on the key. Already replaced the fuel pump, but problem is still there. After research mechanic tells me it is the tipm and that it is faulty. I have no vehicle now and cannot afford a rental. My husband also told me it stalled on him while driving over a bridge the day before the van wouldn't start up.
- Rocklege, FL, USA
From what I've researched my problem is with the tipm. Several months ago I started having problems with starting the vehicle. Push to start nor key would start the vehicle after several attempts. Then all of a sudden it would start. Dealer found no codes to diagnose and claimed they could not reproduce it. Dealer flashed something but did not make a difference. A month ago, the car stopped on a major highway, I was fortunate to be able to make it to the shoulder. Had it towed. Diagnosed as fuel pump getting no power. They replaced the fuel pump. Still having intermittent issues with starting. Now, with no warning the vehicle justs shuts down completely as if no power. Radio, everything goes dead for a fews seconds. Then radio, lights come on with no intervention. Car cranked up both times. Has done this twice in the last two weeks. Someone will get hurt or god forbid, killed if Chrysler does not stop lying and take care of this defect. Consumer's should not be forced to pay to replace this part.
- Independence, MO, USA
Intermittent isues with not starting when the key is turned or the remote start is pressed on the key fob. There is a click that cam be herd but engine does not turn over, after several attempts it will eventually start. Not sure it is a safety issue but more of an innocence and inconvenience. With all I have read about this issue it would seem that Chrysler Corp. Would have a fix for it by now. The van was usually parked in my driveway, sometimes over night other times after driving it to the store and back, then trying to go someplace else like a dr.apt. Sometimes it sat only a few minuets other times after an hour or so. It has a new battery and is in good condition with no corrosion on either post.
- Pensacola, FL, USA
The car fails. The engine cuts off. Dealer said it was a faulty computer. The same as the Jeep that was recalled already. This failure creates a major safety issue
- Westerville, OH, USA
This vehicle is a danger to families driving. The van just looses power while on freeway due to its electrical malfunctions. Totally integrated power module failure is so dangerous and should be taken care. My van died while I was driving on the highway and if my children were in the van at the time I would have been even more panicked! I was driving home after having my battery check per light had came on, battery tested good, and light went back off. While I was on my way back home the battery light came on again and then other lights started flashing on and the veh became very unstable. I took the first exit and the veh died. I had it towed to a shop that tested the alternator then PCM and said it is still not holding a charge. The van is on it's way to the dealer. This is not acceptable quality or safety for any minivan intended to carry children. Parents purchase these vehicles for size and safety!
- Mesa, AZ, USA
Van would not start from it's parking place at a car wash. Message came up "accessory or ignition on". I had it towed to an auto repair shop. Diagnosed as failure of the tipm (total integrated power module). This shut down all power to the vehicle including fuel pump, computer, steering, engine, and whatever else. Good thing it was parked when it failed, for had I been driving I would not have had any control of the vehicle, according to the mechanic.
- Crosslake, MN, USA
My vehicle keeps turning over when I go to turn it on. It's getting to the point that I'm getting stuck at work and other people's houses because I can't start my vehicle. This is taking place 9 out of 10 times I'm trying to get start my car. It's been getting worse over the course of the last two weeks.
- Kansas City, MO, USA
Our Town and countrys blind spot detection system has stopped working and has taken the back up camera system down with it. At about 36120 miles the side mirror indicators came on and stayed on. A few miles after that the bsd system stopped working entirely. It has also blown the fuse on the rear camera. After researching this it appears to be a large problem with this vehicle and the dealership wants over $2000 to fix a safety system that is poorly designed and corrodes.
- Warren, MI, USA
The contact owns a 2011 Chrysler Town and country. The contact stated that the driver's side door automatically opened while driving at any speed and when the vehicle was parked. The contact also stated that the dealer advised that the tipm (total integrated power module) needed to be replaced to restore power to the windshield wiper and prevent the air bag from malfunctioning. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 46,000.
- Brick, NJ, USA
Engine cranks over but will not start. More than likely the fuel pump relay inside the tipm or fuse box
- Rockford, IL, USA
Well just got to the point where my van turns over and over but takes about 15mins and 20 turns to get it to start. How much worse does it need to get before Chrysler fixes their mistake"!" this is my only vehicle to Transport my kids and myself everywhere we need to be.
- Monroe, MI, USA
Gives hard start. Drains battery. Car shut off while in motion. Service center said it is the tipm module losing the ground.
- Lake Worth, FL, USA
A few months back, my battery died (it was fairly new). After replacing the battery with a new one, I noticed there was a constant sound coming from the back of the car even when the car was turned off - turned out to be the fuel pump continually pumping. After disconnecting and reconnecting the battery a few times, the constantly running fuel pump issue went away. Fast forward a few months and my car starts having trouble starting. It randomly won't turn over - sometimes taking 10-20 tries before it starts. Eventually it won't turn over at all. After looking online and finding a [xxx] of other people with the same issue, I discovered the tipm "faulty fuel pump relay" issue with the Chrysler vehicles - including mine. I rigged a cable to temporarily bypass the fuel pump relay, and now it starts every time just fine. For the long term solution I will now need to pay to have the tipm module replaced. This is the last Chrysler brand car I will buy - it's one thing to have a problem with your vehicle you build (all car companies have issues), it's another thing to know that there is an issue and give a big [xxx] you to your consumers by refusing to address the known issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Chandler, AZ, USA
- Mattoon, IL, USA