The contact owned a 2014 Chrysler Town and country. While the contact's vehicle was stopped, another vehicle crashed into the rear of the vehicle. As a result, the front driver seat twisted towards the window, fell backwards, and fractured. A police report was filed. The contact sustained whiplash, a concussion, and nerve damage to the left shoulder and face that required medical attention. The front seat passenger sustained whiplash that required medical attention. The vehicle was towed and deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 75,000.

- Barrington, NH, USA

My Town and country has the power folding third row seats. My kids and I were sitting in those seats on July 4th for the fireworks show. I was shifting in the seat when my knee accidentally pressed the seat fold button which started collapsing the third row seats on my 2 kids and I. if my kids had not jumped up in time, the seats would not have stopped before causing serious injury. I stayed in the seat to see if I could stop it somehow, but the buttons didn't stop the process. I finally was able to force the seat to stop with my back, but I had to use a lot more force than my kids could ever have done. The seats have enough force to seriously injure a child. This is clearly a huge safety issue, as the buttons are in a location that can be accidentally pressed easily. Also, if kids are in the back of the van and are playing around, they could easily reach and play with the buttons while sitting in the back. A simple button cover or child lockout switch would solve the problem. The van is advertised with the purpose of using the rear seats as a tail-gate alternative, but this safety issue makes that a dangerous solution.

- Orlando, FL, USA

We purchased our new 2014 Chrysler Town and country mini van from our local Chrysler dealer with two defective outboard rear seat headrests. The outboard attachment of the steel horseshoe shaped attaching rod to the seat frame is broken. Returned vehicle to dealer after we discovered this condition for inspection and repairs on May 4, 2015. We had to leave the vehicle with the dealership due to a service department backlog. The dealer inspected the seat on May 6, 2015 and contacted us to tell us that we had done something to the seat to cause the headrest rods to break. We told the dealer that we disagreed and we went to the dealership to discuss there findings. There is no visual damage to the seat or the headrest, the seat is new, look like it did when we purchased the vehicle. We also was told that we must have damaged the headrest when we raised the seat from the seat well in the floor to the upright position. Our service advisor Mr. Rashon perry got his service manager and we discussed the damage to the seat and he taken some digital pictures of the damage to the seat and told us that he would submit them to Chrysler for review and get back to us in 2 to 3 days. Did no happened. Called dealership on May 14, 2015 and asked our service advisor Mr. Perry for and update, never answered the page from the front desk. Asked to be transferred to the service managers (john ?) and left a message on his answering machine asking for an update on the status of repairing our seat. No return call to date. We understand that there is a Federal Motor Vehicle Safety Standard that requires the headrest to prevent a passengers head from whiplashing during a 35 mph rear or front crash. Chrysler could have other vehicle in the publics hands with these defectives seats headrest. We need help in getting this very serious issue addressed. Please help us.

- Southfield, MI, USA

While driving on the highway I detected a burning smell. I saw smoke coming from under my legs. I lifted my leg and saw a glowing heating coil in the seat. I turned off the heated seat switch and pulled to the curb to further check out the situation. I realized the smoke/fire had stopped and drove to a parking area and checked the seat again. The danger seemed past so I went to dinner. My wife and I returned home with the seat heater off. The next morning the dealer was called and the car taken to the service center.

- Auburn Hills, MI, USA