10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 39,385 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car just parked in parking spot and passenger took seatbelt off and started to pull door lever. Passenger headrest airbag bursted open, knocking the passenger head forward. Headrest made a loud bang. The motion and force of the headrest banged against the back of passenger head causing instant headache and whiplash.
- Middleboro, MA, USA
The driver side headrest's airbag deployed without any particular reason. The van was parked in the driveway, and my wife was taking out her bag from the passenger section when suddenly the headrest deployed.
- Hialeah, FL, USA
The airbag light on the instrument panel will randomly illuminate and ding as if the airbag has failed. This happens at random and under no specific circumstances while driving on the road. This concerns me for the fact I fear the air bags will not deploy if an accident occurs.
- Lincoln, NE, USA
The contact owns a 2014 Chrysler Town and country. The contact stated that the passenger air bag warning indicator remained illuminated whether or not the seat was occupied. The contact took the vehicle to midway Chrysler Dodge Jeep Ram (219 2nd ave E, kearney, ne 68847, (888) 655-0410) where the contact was informed that he would have to pay a $300 diagnostic fee to inspect the vehicle. The manufacturer had not been notified. The vehicle had not been repaired. The failure mileage was unknown.
- Axtell, NE, USA
I was driving a solid 40 some mph and hit a deer head on without hitting brakes so direct impact. The deer was huge weighing approx 300-325 lbs. Why didn't the airbags deploy
- Frostburg, MD, USA
The airbag light on our Town and country comes on from time from to time, but seems to go off after driving the van for a while. Every time we have taken it into the dealership, the light will be on but by the time we get to the dealership 30 miles away the light is off. With the light off the dealership cannot diagnose that problem. I am concerned that this is a safety issue in the case the air bags are ever deployed. This has been going on for the last couple of years.
- Mount Vernon, WA, USA
I was driving on the highway (going at least 65 mph) and the headrests on the front passenger seat exploded. The air bag light on the dash had been going on and off for the past 2 weeks, I notified Chrysler via telephone with no response. About 1.5 weeks later the airbag light returned on (intermittently) and then I heard another loud "pop" in the drivers seat but nothing exploded open.
- Loveland, OH, USA
Airbag dash signal intermittently illuminates. It seems to be related to a sensor in the driver seatbelt. Was given an estimate of $375. It chimes when I turn the wheel. I'm not confident that the airbag will safely deploy if in an accident
- Lutz, FL, USA
Suspension rattles, shocks and struts rattle, having trouble starding engine on often, remote start fails with no indication of low battery, engine stalls before starting. Check engine light on, airbag light on.
- Brownsville, TX, USA
Twice this year, air bag indicator illuminated on dashboard. In January, the passenger side seatbelt assembly needed to be replaced. Now in Sept, the airbag indicator came on again. This time the seatbelt and wiring assembly needs replaced on the driver side. The repairs to these safety features are costing >$1200 this year. The vehicle is 5 years old.
- Brecksville, OH, USA
I have had issues with my air bag light coming on over the last year. I took it to a dealer in Illinois in September and they got it to shut off but it started going on and off a couple of months ago and now it is on permanently.
- Jacksonville, NC, USA
The airbag light on the instrument panel will randomly illuminate and ding as if the airbag has failed. This happens at random and under no specific circumstances while driving on the road. This concerns me for the fact I fear the air bags will not deploy if an accident occurs.
- Ticonderoga, NY, USA
Car parked and off in driveway. After exiting vehicle but before closing door, drivers headrest popped and front section separated from rear section on right side. Visual indication of plastic bracket sheared. No power on vehicle. Upon testing ignition associated airbag light illuminated indicating failure of airbags or ahr. No collisions in vehicle history or associated with event. No deployment of passenger ahr.
- Honolulu, HI, USA
Number one the engine has been rebuilt twice because of engine misfire. Also the gas pedal sometimes gets stuck which is dangerous. And now the air bag sensor has been on and there is no reason for it to be on. I have done research and there are a lot of complaints with this model of vehicle in regards to the air bag sensor. It is the front air bag sensor that is on. I need this repaired. It is a very serious safety issue as I don't even know if the air bag will work correctly
- Waynesboro, VA, USA
Takata recall..on 04/03/2019 approximately 3:45 pm I was on a city residential street moving at 30 mph. I was coming up to a stop sign going downhill and I pressed on the brake pedal and it went to the floor. I pressed again and the same thing happened I pumped them several times and nothing. I went thru the stop street and another city block at a dead end I hit a guard rail head-on and tore it completely out. I went 100 feet into a wooded area and tore out many trees about 1 - 2 inches in diameter. I came to and abrupt stop against four trees about 3-5 inches in diameter. None of the airbags deployed and the seat belts did not lock.. I am a retired police officer so I paid attention to what was happening. I called 911 and got the police on the way. Report # [xxx]. while I was waiting I tried the brakes again and after two pumps they worked. By the way the engine was still running. I then put my foot on the brake pedal and pushed down slowly and it went to the floor again. I had a scooter and lift on the back and it had come thru the back window from the sudden stop against the trees. I had just purchased this from wolfchase Hyundai in memphis tn. On 01/21/2019 and had examined it as thoroughly I as could and had a carfax report that said no accidents. When I reported the accident to state farm insurance they said in may of 2017 it was in a bad accident in mo and that the grill, bumper, left headlight fender and door were all replaced. And no airbag deployed.. I have pictures on my daughters iphone but not mine. I would like you to have them. Please advise how I can get them to you. My vehicle is sitting at paint and body perfectors in nashville tn. The grill, hood, both fenders, both headlights, drivers door, passenger door, back glass, ,transmission case, axle, right front wheel and tire all destroyed. I truly believe there is something bad wrong with this van. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Consumer stated there were two codes. B210A
- Antioch, TN, USA
The airbag light comes on and off. No rhyme or reason. Multiple owners having the same issue. Also airbags didn't deployed on any accident, we have had two where we were struck from behind and airbag didn't deploy. Chrysler is forcing owners to fix this issue instead of doing a recall or investigation. I don't feel safe in vehicle knowing the airbag is malfunctioning.
- Fountain, CO, USA
Air bag lite on need left side air bag
- Newport News, VA, USA
Airbag light is staying on when driving.
- Chambersburg, PA, USA
I bought van used but the red guy with the air bag is on all the time on the dash since I bought it. But reading about it, it's a safety issue in a lot of Town and country's this year.
- Owatonna, MN, USA
- Hebron, KY, USA