10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 8 / 1
- Average Mileage:
- 38,910 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving down a city street and the driver's side headrest spontaneously deployed forcing my neck and head forward causing whiplash, headaches and neck pain. I thought something exploded in the back of my van. Consumer stated local dealer was contacted but were of no help.
- Auburn, IN, USA
While driving on the freeway the active head restraint deployed. There was no impact, just deployed without cause.
- Beaumont, CA, USA
Driver headrest exploded while driving.
- San Antonio, TX, USA
Active headreast has deployed due to broken plastic mount for retaining pin. Vehicle was stored in carport when malfunction occurred.
- Thomasville, NC, USA
Passenger side seat headrest deployed/exploded for no apparent reason while passenger was in seat. The vehicle was in motion, moving around 40 mph on smooth state/us highway with no change in speed and no collision. It just deployed on its own for no reason.
- Alexandria, KY, USA
When driving on the freeway in heavy traffic my headrest deployed and hit my head with such a force that my glasses fell down to the floor of the van. My eyesight is pretty bad and I had to continue driving on the freeway until the next exit with limited vision because I was unable to pick up the glasses from the floor while driving on the freeway. This was an extremely dangerous situation manufacturer and dealer have not been contacted. Consumer is having neck pain and headaches as well as dizziness. Consumer went to the doctor 3 times and was given pain medicine. Manufacturer was not contacted.
- Apache Junction, AZ, USA
I was driving down the road and the driver's side headrest deployed and hit me in the back of the head. I thought the tv from the ceiling had fallen down and hit me, it was pretty hard.
- Chantilly, VA, USA
While stopped at a traffic light, the drivers side headrest unexpectedly burst apart. It seems that the plastic piece inside designed to hold the spring mechanism in the safety restraint system broke.
- Sanford, FL, USA
Right front seat active headrest deployed with a load bang while vehicle was in motion on a state road. The interior of the active headrest had broken pieces, so it cannot be reset.
- White, GA, USA
The contact owns a 2015 Chrysler Town and country. While the contact's spouse was driving approximately 30 mph, the passenger side headrest suddenly exploded, injuring the passenger on the upper back and head. The passenger experienced some pain in that region, but did not receive medical attention. The dealer and manufacturer were not contacted. The failure mileage was 73,203.
- Modesto, CA, USA
While the vehicle was stationary, the driver side head rest popped out and will not snap back in place
- Duluth, GA, USA
Drivers side head rest popped apart while I was sitting in the vehicle!! it's spring loaded and the only thing holding it together are 2 small plastic clips!! I was not in motion when it happened!!
- Oswego, NY, USA
The contact owns a 2015 Chrysler Town and country. While driving approximately 50 mph, the front driver's seat headrest air bag suddenly deployed without impact. The driver sustained a headache and neck injury, which did not require medical attention. The vehicle was taken to elm grove Chrysler (2538 national rd, wheeling, wv) to be diagnosed, but the cause of the failure could not be determined. The manufacturer was not notified of the failure. The failure mileage was 17,000.
- Wellsburg, WV, USA
While my car was parked in the driveway at my house, the headrest popped out.
- Castle Rock, CO, USA
In April 2018, the active head restraint on the driver's side deployed by popping forward striking the driver's head. The driver was not injured. It is clearly evident that the plastic brackets that hold the head restraint together broke apart. This occurred while vehicle was stopped normally at a traffic light. No collision or hard braking took place. For months, owner has attempted to have both local dealership and manufacturer repair this safety issue to no avail.
- Bostic, NC, USA
Passenger headrest airbag/whiplash expand safety device. Internal plastic bracket failed and caused the headrest to expand and cannot be reset. The vehicle was in the driveway and not moving when the headrest just loudly expanded, no one was setting in the seat.
- Madison, OH, USA
The contact owns a 2015 Chrysler Town and country. While driving 35 mph, the driver's seat headrest deployed without warning. There were no injuries. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 38,000.
- Dracut, MA, USA
The contact owns a 2015 Chrysler Town and country. While the vehicle was parked, the contact reached from the driver's seat to grab something from the front passenger seat. Without warning, the driver's side headrest exploded and struck the contact on the back of the head. There were no injuries. The vehicle was taken to huffines Chrysler Jeep Dodge Ram lewisville (972-538-4100, located at 1024 S stemmons fwy, lewisville, tx 75067), but was not diagnosed or repaired. The dealer stated that there was no recall for the failure. The manufacturer was called and stated that there was a computer failure, and then hung up on the contact. The failure mileage was approximately 55,000.
- Farmers Branch, TX, USA
Vehicle struck from behind and pushed into traffic sustaining rear, front and side collisions. Only passenger side curtain airbag inflated, no other airbags inflated. Also both driver and passenger seat backs failed resulting in fatal injuries to driver and serious injuries to passenger. The vehicle was stationary or just started moving when it was struck from behind on highway and pushed into other lanes of traffic.
- Midlothian, VA, USA
- Fort Smith, AR, USA