3.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,080 miles

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« Read the previous 20 complaints

problem #1

Nov 252014

Town & Country 6-cyl

  • 1,270 miles
On November 25 at 4:30pm, I was driving on route 80 going westbound approaching exits 27 a and B in northern New Jersey. I was planning to use exit 26 and gently accelerated my Town and country van in order to pass a vehicle to my right and transition to the right lane in order to exit. After passing the vehicle, I removed my foot from the gas pedal and my car unexpectedly continued to accelerate. I immediately applied the brake somewhat forcefully in order to stop the acceleration. Upon removing my foot from the brake, the car again accelerated under its own power. I quickly scanned the dashboard to see if I was accidentally triggering a function such as cruise control. I noticed a red lightning bolt symbol illuminated, which indicates a malfunction with the electronic throttle control. I was able to apply the brake forcefully enough to use the exit ramp. As I approached the end of the exit ramp the car seemed to cease its attempt to accelerate and I was able to pull into a nearby gas station, park the vehicle, and turn it off. After restarting the vehicle the warning symbol was no longer present and the car seemed to be operating normally. I immediately took the vehicle to the johnson Dodge dealership where it was purchased. They accepted the vehicle for diagnostic testing but were not able to find any computer or electrical malfunction. They instructed me to pick up the vehicle the next morning and the service staff member [xxx] could not provide any information about the malfunction and theorized that my rubber floor mats must have been stuck on the gas pedal during the incident. No other explanation or official paperwork was provided by the dealership. This incident was also reported to an official Chrysler customer service representative ([xxx]; employee #[xxx]). as of this time, a replacement vehicle has been requested. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Budd Lake, NJ, USA