Per the recall, the transaxle oil pump may experience a loss of pressure while driving and will result in a loss of power and could cause a crash without warning. I have been trying to get in touch with the dealership I bought the van from new(L&M motors in athens, tn), and for about 4 weeks they keep telling me to call back next week. I have a family with two young boys. I bought the van to make sure they were safe, and I don't feel safe with them riding in it. I don't have another vehicle to park this one. I don't understand why they don't give me an appointment, and order the parts for me. For less than 10,0000 miles when I received the recall, I don't think my family is safe anymore for such a new vehicle.

- Decatur, TN, USA

On July 30, 2016 I was sold a mini-van which had a recall issued 2 days prior, on July 28th. The dealer has refused to acknowledge that they sold me a vehicle with an active power train defect.

- Franklin, NC, USA

The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle was purchased on August 3, 2016 and was delivered to the customer on August 4, 2016. The contact later discovered that the VIN had an incomplete recall at the time of delivery, NHTSA campaign number: 16V461000 (power train). The manufacturer was not notified. The contact had not experienced a failure.

- Vandergras, PA, USA

The contact owns a 2016 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V461000 (power train) and attempted to schedule a recall repair. The dealer was unable to schedule the repair within a reasonable time frame. The dealer indicated that the earliest repair would be September 9, 2016. The manufacturer was informed and was unable to provide a more reasonable time frame. The contact was not experiencing a failure. Parts distribution disconnect.

- Scott City, MO, USA

The contact owns a 2016 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V461000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cocoa, FL, USA