10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 56,917 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
"takata recall"... I bought 2016 Chrysler Town & Country touring couple of months back & it's have 27,500 miles on it. Since I start driving this car it's having an issue with shifting the gears. The RPM goes up to 4000 to 5000 RPM & then it's start shifting the gears also when I drive the car on highway and put car on cruise control the RPM stays near by 3000 to 4000rpm. When I press the accelerator it's never take quick pick it's always take long time for pick the speed and the engine or transmission make some heavy noise. I took the car at Chrysler dealership & as per them there is no problem at all but seriously I'm not sure they checked my car properly or not. As per me the gear is not shifting smoothly & quickly as it's supposed to be.
- West New York, NJ, USA
2016 Chrysler Town & Country. Consumer writes in regards to lack of communication/ service at dealership with transaxle oil pump recall repairs. The consumer stated a seven hour recall job, took eight days to complete.
- Carnesville, GA, USA
Per the recall, the transaxle oil pump may experience a loss of pressure while driving and will result in a loss of power and could cause a crash without warning. I have been trying to get in touch with the dealership I bought the van from new(L&M motors in athens, tn), and for about 4 weeks they keep telling me to call back next week. I have a family with two young boys. I bought the van to make sure they were safe, and I don't feel safe with them riding in it. I don't have another vehicle to park this one. I don't understand why they don't give me an appointment, and order the parts for me. For less than 10,0000 miles when I received the recall, I don't think my family is safe anymore for such a new vehicle.
- Decatur, TN, USA
On July 30, 2016 I was sold a mini-van which had a recall issued 2 days prior, on July 28th. The dealer has refused to acknowledge that they sold me a vehicle with an active power train defect.
- Franklin, NC, USA
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle was purchased on August 3, 2016 and was delivered to the customer on August 4, 2016. The contact later discovered that the VIN had an incomplete recall at the time of delivery, NHTSA campaign number: 16V461000 (power train). The manufacturer was not notified. The contact had not experienced a failure.
- Vandergras, PA, USA
The contact owns a 2016 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V461000 (power train) and attempted to schedule a recall repair. The dealer was unable to schedule the repair within a reasonable time frame. The dealer indicated that the earliest repair would be September 9, 2016. The manufacturer was informed and was unable to provide a more reasonable time frame. The contact was not experiencing a failure. Parts distribution disconnect.
- Scott City, MO, USA
The contact owns a 2016 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V461000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Cocoa, FL, USA
- New Franklin, OH, USA