The sliding door lock actuators are faulty and will not allow the door to open even manually. This is a huge issue in the event of an emergency to get children out of the back of the car.

- Mesa, AZ, USA

The second row, sliding doors have always made a buzzing sound when closing. Last year the driver's side sliding door stopped making the buzzing sound and a light would come on while driving down the road indicating a door was open, then the door became inoperable and the motor had to be replaced. Now the passenger side sliding door is doing the same thing and looks like it may have to be replaced as well.

- Keystone Heights, FL, USA

Back sliding door wouldn't open.

- Westerville , OH, USA

Driver side rear sliding door is inoperable in the locked and closed position creating safety concerns for second and third row passengers,

- Ransomville, NY, USA

The sliding door behind the driver's seat will not open. It is an automatic door that can also be opened manually. I'm unable to open the door at this time. This is a safety issue because it is preventing exit from the vehicle. The light on the button to open that sliding door is not working as well. There have been no other indications as to why this is not working properly.

- Sylvania, OH, USA

My driver side passenger van door won-??t open. It won-??t open when pulled open. The keyfob can-??t open it. The button in the van won-??t open it.

- Niagara Falls, NY, USA

Driver side sliding door buzzes when locking/unlocking door. Was told by dealership it is a bad actuator and will soon fail completely leaving the door permanently locked or unlocked.

- Kokomo, IN, USA

Early 2021 the driver's side sliding door would not open from the outside or from the inside. At this time the passenger side sliding door was working. In May 2021 I took it to an independent service facility. They replaced the door latch assembly and checked the wiring. The door then opened and closed inconsistently. I took it back and this time It worked by using the key fob, the door button and the above dash button; but when opening it manually it did not slide on its own. Also at this time the passenger side door stayed in an unlocked position and could be opened when all doors were supposed to be locked. Sometimes the door alarm would go off when it was opened this way and sometimes it didn't. At this point I took it to the dealership (7-29-2021). I was told the prior service center used a Mopar part and they would put it under warranty and replace it but I would be charged for labor. The passenger side door latch assembly would also have to be replaced, bringing the total to over $1,900. Estimated date of completion is 8-3-2021. This is definitely a safety problem since the door could not be opened from the inside and passengers in the back would not be able to open it under an emergency situation.

- Clawson, MI, USA

LATCHES/LOCKS/LINKAGES 2016 Town and Country sliding doors could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Both of the sliding door lock actuators when the consumer operates either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. NHTSA Action Number: PE21016 defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise

- Barneveld, WI, USA

Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically, kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van, even when not moving it still locks up and doesnt open sometimes

- Thomaston, CT, USA

Stopped at a light and the engine stalled. Radio (uconnect system) turned off but dash lights still in operating order. I had to put the car in park and restart the ignition. it started right up at that point.

- Ilion, NY, USA

Left Sliding Door Locked and would not open. This has happened twice since I have owned this vehicle: 01/06/2020 and again 06/01/2021. Both times Door Lock Actuator had to be replaced. This is very dangerous......emergency situations with child in backseat.......would have to access child from right sliding door ! Wasting precious time. I tried multiple ways to get door unlocked both times but to no avail.

- Kissimmee, FL, USA

The passenger sliding door becomes permanently locked preventing you from opening the door, from the outside or manually, to access your children. Fortunately for us we were not in an accident when this happened and I was able to use the other door. This is a very common issue for the Town and Country vans and there needs to be a recall on the door actuators used before someones child is prevented from exiting a vehicle in an emergency. I am having the door repaired by West Richland automotive and they have confirmed a faulty actuator. There were not any warning lamps or messages prior to the door locking itself.

- Richland, WA, USA

The passenger side sliding door is stuck in lock and will not open. Now when I lock the car I hear a buzzing noise from the doors. I hope the other sliding door doesnt lock because I have a child with cerebral palsy and how would I get him out incase of an accident. I need to use my van alot for doctor appointments.

- San Bernadino, CA, USA

The power sliding door lock actuator failed. It's a common issue with these minivans. When it fails you cannot open the door from the inside or outside. The actuator failing results often with the door locking. You cannot manually unlock it, it's jammed lock. The only way to get it unlocked is by removing the door panel. This is a serious safety concern as the egress is locked shut. Should the lock fail during an accident, fire, etc. People can become trapped in their vehicle. Chrysler wants over $1,000 to fix it.

- Goose Creek, SC, USA

Car started to make a funny noise while driving and upon trying to pull over the car reached number 8 RPM's but wasn't accelerating. Then it jerked forward as I finally was able to shut it off. I was stuck on the side of the road with four kids in the car.towed to dealer and said a new transmission and transmission cooler are required for repair. The extended warranty I purchased for 75,000 miles is no longer valid and just expired as there are 77,000 miles on the car. Also the drivers side rear sliding door is stuck will not open manually or otherwise. This was discovered when trying to open the door while stationary to load kids in back.

- Arlington, TN, USA

My right side sliding door buzzes when I unlock my doors. Sometimes the door does not unlock and I am worried something might happen and we will not be able to get the kids out of the van.

- Franklin, WI, USA

On December 24, 2020 our right passenger side rear door malfunctioned and ended up trapping my toddlers head in between the door and vehicle frame. It was incredibly traumatic for all involved. Though the incident likely lasted less than a minute, it was a terrifying frantic minute in which I tried everything to get the door open as it continued to try and close on our baby who was screaming in pain and terror. It took all of my strength to manually pry open the door to release his head. We brought the vehicle to our local dealership to be looked over, assuming a malfunctioning sensor of some sort. They did diagnostics and reported no codes were evident and they could not replicate the malfunction. Then last night 12/30/2020 the left rear passenger door experienced a similar malfunction and began closing on my child. My husband was forced to manually rip the door off of our child to avoid similar injury. In the process, plastic pieces of the track were dislodged and the door is no longer operational. In this instance, loss of electrical functioning on that side is a blessing as the doors are malfunctioning and otherwise present significant danger to our family as no obvious code defects have been able to be detected yet. However the right rear door and the back hatch remain operational and therefore a potential danger. Both times the vehicle was stationary

- Lake Mary, FL, USA

The lock actuator gear strips, causing a loud buzzing noise when locking/unlocking the vehicle and in some cases it will not consistently actuate causing the door to stay locked. The major concerns are 1) if there is an emergency situation and someone is unable to unlock the door to quickly get my child out of the vehicle because the lock is not functional. 2) the noise it makes is loud and may startle drivers of this vehicle(from what I'm seeing, this is a common issue across the Town and country and Caravan lines of vans) as the locks automatically engage while entering the road which could cause a temporary loss of control of the vehicle. This endangers both the driver of the vehicle and other people on the road.

- Milan, MI, USA

The driver side rear door lock will not unlock and allow the door to open. It appears to be stuck in the locked position at all times

- Genoa, WV, USA