10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
19,753 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #20

Apr 092020

Charger

  • 66,000 miles
Engine is shaking even after repairs were done.

- Tamarac, FL, USA

problem #19

Apr 022021

Charger

  • 67,000 miles
Touchscreen radio is delaminating. The entire vehicle is controlled by the radio. The delamination causes 'ghost' touches on the radio. This causes the radio to make phone calls, turn on/off equipment, blare music...etc. It's extremely distracting to the driver. And you cannot turn it off. You are stuck with this malfunction. This happens at anytime the vehicle is running. When parked or in gear.

- St. Marys, GA, USA

problem #18

Sep 042020

Charger

  • miles
I've been experiencing electrical problems with my screen. It's affecting the use of my radio, heat, defrost (which I need for visibility). The door paneling is also pulling away from the door frames.

- Forest City, NC, USA

problem #17

Oct 082020

Charger

  • miles
Engine timing is off.mechanic stated that the engine wasn't put together right.

- Tamarac, FL, USA

problem #16

Dec 182020

Charger

  • 75,000 miles
While driving down the road, only touching the steering wheel (at 70 mph), the radio changes stations, beeps constantly, & the seat warmers are turned off in the control center. Nobody touched anything. The control center won't quit beeping as if someone is changing the radio station.

- Groves, TX, USA

problem #15

Nov 272020

Charger

  • 70,000 miles
The radio continues to beep & change stations while nobody is touching anything. The heated seat turns itself off & the passenger side temperature randomly changes itself while no one has touched anything all while driving down the road. It occurs on city streets and at highway speeds also.

- Groves, TX, USA

problem #14

Jul 192018

Charger 6-cyl

  • miles
BRAND NEW VEHICLE HAS BEEN BROUGHT TO THE DEALER MULTIPLE TIMES FOR BREAK PROBLEMS AND SUSPENSION PROBLEMS. MORE THAN ONE CERTIFIED DEALER HAVE REPLACED DRUMS, BREAK PADS AND TIE-ROD BUSHING WITHOUT ANY SUCCESS. THE CAR SEVERELY SHAKES AT THE FRONT SUSPENSION SYSTEM WHEN BREAKING, PARTICULARLY AT HIGHWAY SPEEDS AND COMING DOWN HILLS. THE CAR HAS BEEN AT THE CAR DEALER(S) FOR AS LONG AS OVER A MONTH ON MULTIPLE OCCASIONS. A DRUMMING SOUND CAN BE HEAR WHEN VEHICLE IS EXPERIENCING THESE SYMPTOMS. TO THE DEALER'S RESPONSE (FREMONT CDJR) NO PROBLEMS ARE FOUND. LAME EXCUSES I HAVE HEARD FROM THE SERVICE DEPARTMENT: ED MORGA/SERVICE AND PARTS DIRECTOR; [XXX]/SERVICE ADVISOR AND OTHERS STATE THAT THERE ARE NOT PROBLEMS; THAT THE VEHICLE IS TOO HEAVY FOR THIS TYPE OF BREAKING; NOISE WILL GO AWAY ONCE THE PARTS WARM-UP; SERPENTINE BELT AND OTHERS. ON THE OTHER HAND, SERVICE TECHNICIANS SUCH AS [XXX]/SHOP FOREMAN; [XXX]/ SERVICE TECHNICIAN AND OTHERS HAVE DRIVEN THE CAR ALONE WITH ME FOR TESTING; AND CORROBORATING SUCH PROBLEMS TO EXIST. THESE PROBLEMS HAVE BEEN ADDRESSED TO THE DEALER SINCE THE SERVICE ON WITH 18,1403 MILES. VEHICLE HAS NOW 60,123 MILES AND THE PROBLEMS NEVER FIXED. A CARE CASE WAS FILED WITH FORD MOTOR COMPANY WITHOUT ANY SUCCESS (CARE CASE # [XXX]). ALSO THE ELECTRONIC SYSTEM FAILS. ALL DASHBOARD LIGHTS AND COMMANDS LOCK/FREEZE OR DISAPPEAR WITHOUT WARNING, AFFECTING THE VEHICLE'S FUNCTIONALITY. DEALER STATES THAT THIS IS A SOFTWARE UPDATE ISSUE. NEVER GOT IT RESOLVED EITHER. I'M DESPERATELY SEEKING YOUR HELP SINCE I DON'T KNOW WHERE ELSE TO TURN FOR ASSISTANCE. THESE ARE VERY SERIOUS SAFETY CONCERNS THAT THE DEALER HAS TAKING FOR GRANTED. SAFETY CONCERNS THAT MAY AWAIT A TRAGEDY FOR ME AND MY FAMILY AS WELL AS OTHER VEHICLES ON THE ROAD. PLEASE ASSIST. REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Fremont, CA, USA

problem #13

Aug 012020

Charger

  • miles
Electronic throttle control appears to be sending error codes to a hum. The car is not getting enough fuel to accelerate on the highway.

- Groves, TX, USA

problem #12

Jul 182020

Charger

  • 68,000 miles
This car definitely has a wiring issue. Sometimes the car won't start. It is not the battery & it is not the starter. Occasionally the radio won't work. Sometimes when you are driving down the road, it loses all power. Sometimes the headlights just go out. Nobody can seem to find the issue.

- Groves, TX, USA

problem #11

Oct 142020

Charger

  • 22,000 miles
The uconnect 8.4inch nav touchscreen has a giant bubble across the top that is still expanding in size. With the vehicle running, the touchscreen acts on its own without operator interface, touching various portions of the screen at random, depending on the status of the bubble. While on the media page, the system will annoyingly swap between bluetooth, usb, auxillary sources, while on the climate screen, it will swap between the different modes of circulation of air in the vehicle. The safety concern is it will try to dial emergency services, or try to start launch control of the vehicle. I was lucky in that I don't have the sos system enabled, and I was stationary when launch control was turned on by the touchscreen, but I am concerned for others while the vehicle may be in motion. I have done some research and this issue appears to be widespread across Dodge Charger's and challenger's.

- Honolulu, HI, USA

problem #10

Sep 152020

Charger

  • 54,000 miles
The uconnect touchscreen radio has been reported online bubbling and messing up a common issue in Dodge and I am being told this is my problem to fix when this is a known issue I don't agree this needs to be taken care of.

- Ashland, KY, USA

problem #9

Jun 012020

Charger

  • 38,000 miles
The contact called on behalf of his wife who owns a 2017 Dodge Charger. The contact stated that the passenger side door panel was detached from the door frame. The contact also stated that the home screen was defective and that an air bubble had formed on the top of the screen. The contact took the vehicle to waynesboro Chrysler Dodge Jeep Ram (480 highway 25 North, waynesboro, ga 30830) where he was informed that the vehicle was no longer under warranty. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 38,000.

- Cartersville, GA, USA

problem #8

Jan 242019

Charger

  • 38,000 miles
The bulletin on mopar website is in regards to electrical panel. Not once was there a recall. Starting on 1/23/19 my husband was driving and the steering wheel locked on him and he couldn't move the vehicle. The power steering warning came on. We took it to a dealership they said oh it's the power steering assembly module but you're past mileage for coverage. So I call mopar they get another dealership on the line we set up an appointment. Today 1/24/19 my husband is driving to class in morning traffic the vehicle shuts off all capability's to steer brake do anything. The vehicle luckily came on long enough to move to side of road then the vehicle again shut off he couldn't brake vehicle just kept moving then eventually it stopped and shut off on it's own. He was driving on dallas North tollway in morning traffic and traffic isn't light the thought of him being rear ended and something more happening is disheartening knowing they knew they had issues with the electrical panel but didn't do a recall

- Frisco, TX, USA

problem #7

Jan 062019

Charger

  • 44,100 miles
Seems heat element created a burn and rear windshield shattered. The car had been parked in garage for over 8 hours when we heard a pop like a gun the window cracked for some time and you heard glass chattering car was never entered or started after being pulled in from work that day.

- Indianapolis, IN, USA

problem #6

Oct 172018

Charger 8-cyl

  • 25,000 miles
Electrical fire: Opened car to go to work in the morning 10/17/18 and found that inside my car it was covered in soot. Then noticed arm rest console was melted and underneath was melted down; exposing wires. Also upper light in top, front, center was melted (from heat). Car was parked in drive way of my home. Thankful windows were up so no oxygen could fuel the fire. This could have caused more damage to the vehicle and possibly caught the house on fire with my family inside. Vehicle has been towed to Dodge where they stated an investigation has to be occur before they will help us or look into warranty (which we have). Cpsc: 11/6/2018 update

- High Point, NC, USA

problem #5

Jun 012018

Charger 8-cyl

  • Automatic transmission
  • 3,000 miles
The contact owns a 2017 Dodge Charger. The contact stated that there was a progressing failure with the factory oem rims, which were internally affecting the stems of the tires with the presence of a crack. The front passenger and rear passenger side rims were cracked and the tire pressure monitoring system indicator flashed. The contact added air to both tires, but the failure recurred. The dealer (berglund Chrysler Jeep Dodge Ram, 2525 franklin rd sw, roanoke, va 24014, (540) 345-9881) was made aware of the failure more than twice, but failed to provide a permanent remedy. In addition, the vehicle was included in NHTSA campaign number: 18V332000 (electrical system, vehicle speed control) and was to check with the manufacturer to determine when the dealer would schedule the recall repair. The approximate failure mileage was 3,000. Consumer stated on around the 1st of June, 2018 when I was at work the car was fine at about 5 O'clock the indicate light flashed low pressure on the right rear tire, stop at repair shop to check tire found crack on inside of wheel at bead, checked with dealer at berglund chevorlet, Jeep and Dodge Ram at 2525 franklin rd nw. Roanoke, va 24014, was told the 36 month warranty did not covered the wheels. I checked back on 2nd wheel and told same thing. If the wheel had cracked on highway and could have spun out of control causing a serious accident to myself or others!!! updated 10/17/18

- Roanoake, VA, USA

problem #4

Jan 082018

Charger

  • miles
The "severe weather alerts" that show up on the radio screen for weather that is hundreds if not thousands of miles away are distracting and dangerous. The only way to clear the alerts is to take your hand off the wheel and use the touch screen. These alerts are generated by the sirius xm travel link app and sirius is unable, or more likely, unwilling to disable the alerts even when asked.

- Auburn, WA, USA

problem #3

Oct 202017

Charger 8-cyl

  • 1,641 miles
Newly purchased stock vehicle with 1641 miles with very light use. Driving low speed in street traffic the modules went offline October 20, 2017 causing instrument cluster to show brake, check engine, lane sense warnings. Reported the incident to the dealer and they repaired and reprogrammed the modules. Vehicle was returned and within 24 hours a second incident occurred while driving the vehicle where instrument cluster showed brake, check engine, service shifter, electronic stability control warnings. Stopped the vehicle and its transmission jammed in reverse while parking. Vehicle could not be reversed or moved. Towed vehicle due to safety concern to the dealer October 22. Waiting safety evaluation. Consumer5 stated no root cause of the failure with the BCM (etc) modules was found. Dodge dealer simply replaced the modules. Updated 9/13/18 updated 9/13/18

- Duluth, GA, USA

problem #2

Jun 022017

Charger

  • 4,842 miles
My 2017 Dodge Charger daytona 392 (R/T scat pack) has an inherently dangerous intermittent electrical failure. While traveling 77mph on interstate 70 the evic screen indicated a fcw warning with the system turned off, loss of the ABS, esp, SRS, then total loss of electric steering with no throttle or breaking input response. Said vehicle then violently downshifted from 8th gear to 3rd gear causing the rear wheels to break traction subsequently resulting in full loss of lateral control of the vehicle. I fully depressed the emergency break as the rear of the vehicle began to drift to the left resulting in flat spots on both rear tires as I skidded to a hault. I have addressed this issue with 4 local dealers in kansascity to no resolve. After this failure occurs and the vehicle is shut off for any length of time the gague lightning flashes intermittently then flashing/clearing the PCM wiping every code out. Once captured by a service writer stationary after having the vehicle towed to a dealership using the obd2 data recorder were 277 faults all sighting electrical over vaults and electrical failure of the tcm. Fca assigned a case manager who did nothing. After consistent calls to fca corperate I was assigned a "star case" and said case was given to the 91 team who have also done absolutely nothing. This vehicle isn't just dangerous for my family and myself but other motorists as well sighting total loss of control when this event occurs. I purchased said vehicle March 20, 2017 and have dealt with this since day 8 of ownership. The vehicle now has 8,522 miles and there's no resolution in sight. I can't even get local dealers to change the oil under the mvp maxcare unlimited warranty.

- Lenexa, KS, USA

problem #1

Feb 272017

Charger

  • 460 miles
Vehicle would not start. Towed to dealer. Dealer states the body control module needs to be replaced. Vehicle is not drivable. The original module #68354142 is no longer available and has been replaced with revision aa and revision ab both on backorder. Vehicle has been at the dealers for 24 days waiting on new module. Module is scheduled to arrive at dealers location 4/10/2017. This module controls everything inside the vehicle and is linked to the battery. This module created a constant drain of power, making the vehicle unsafe to take anywhere. Only had the vehicle for 3 weeks until this problem occurred.

- Blaine, MN, USA