10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 42,136 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Ball joint failure.
- Grand Rapids, MI, USA
Upper and lower ball joints wore out prematurely. Consumer later noticed there were no grease fittings on the ball joints.
- Spencerville, IN, USA
Upper and lower ball joints failed at 62,000 miles, and had to be replaced.
- Woodbridge, VA, USA
While driving, the consumer heard a cracking noise coming from the front of the vehicle. Vehicle was taken to the dealer, where the mechanic determined that the upper and lower ball joints were defective. Dealer recommended not driving the vehicle.
- Graham, NC, USA
The consumer stated that the upper ball joints were on the verge of falling out. The consumer had numerous front end alignments which did not help the tire wear. The lower ball joints failed as well.
- Gate City, VA, USA
Steering shook violently and became hard. Then, noise came from the front wheel. Consumer had the vehicle serviced by technician, and technician determined that ball joints needed replacement.
- Strasburg, OH, USA
While backing out of the driveway at less than 5 mph right front wheel separated without any indication from the truck. This caused the truck to drop to the ground immediately. After the truck was inspected consumer was informed that the problem was due to upper ball joints wearing out.
- Ironton, MN, USA
While having vehicle serviced technician determined that right upper and lower ball joint needed replacement.
- Fredericktown, MO, USA
Consumer took vehicle to the dealer who determined that upper and lower ball joints needed to be replaced.
- Cape Girardeau, MO, USA
A service call found that the ball joints on our 1999 Dodge Durango were worn and should be replaced. We had our vechicle checked because of reports done by cbs news where there had been a number of incidents where worn ball joints on newer model Durangos had caused wheels to fly off while on the road. The news report on cbs indicated an NHTSA had been receiving complaints and had been investigating this defect.
- Lincoln, NE, USA
Consumer took vehicle to dealer for ball joint problem. At 42,000 miles upper and lower ball joints were worn out, and were replaced by mechanic.
- Florissant, CO, USA
The vehicle was inspected by two dealers. Both dealers determined that the front upper and lower ball joints wore out and the front tires were about to detach from the vehicle.
- Pueblo, CO, USA
The upper and lower ball joints, the tie rod ends and the sway bar have been replaced twice. Also the front hubs have been replaced three times. The dealer cannot determine why the parts keep failing after a short period of time.
- Milbridge, ME, USA
1999 Dodge Durango. I saw the report on cbs regarding ball joint problems. I had my car inspected by an independent mechanic, he said they needed to be replaced. This was then verified by our local Chrysler dealer. I had them replaced today. $875
- Napa, CA, USA
Our engine ceased after having repeated problems with the oil pump, we were called liars by the dealership and diamler Chrysler. They don't seem to want to take responsibility for anything. When I took our Durango in because the front end kept pulling to the right after we paid $5200. For our motor to be replaced, I was told we needed new tires and a front end alignment. So I took it to another place to have the work done, since my confidence in the dealership was gone. Only to be told they could not allow me to take the car back out on the road with my children in the car, do to the ball joint. He said it would take one pothole and I'd probably roll my car, another $1200. Later and I could have my car back. What is up with this? they allowed us to risk our lives driving this vehicle, and diamler Chrysler seems to care less about all the problems with this SUV, how many people out there are spending money to keep fixing this vehicle and trying to make the payments. We got rid of a car so we wouldn't have to make repair payments and right into a nightmare. When is someone going to do something about the problems with this vehicle, and I think we should be reimbursed for all the repairs that they knew about and did nothing to fix. It's not fair to the public to have to dig in their pockets to fix a mistake that diamler has known about and refuses to do anything to make it right for the consumers! we are the people that purchase your product, you should be more supportive rather than calling people liars!! you well knew that the problems with this vehicle and yet you continue to sell them, with no regard to the consumers that drive their families in these cars, we could have been killed, what would have happened then, or would that have been our fault as well.
- Altamont, NY, USA
While driving consumer heard a loud noise, it sounded like it was coming through the font end, vehicle was taken to an independent repair shop, and mechanic determined that lower and upper ball joints needed to be replaced.
- Pasco, WA, USA
While driving 45 mph a knocking noise was heard coming from the driver side wheel. The consumer drove the vehicle to the dealer for inspection, and the mechanic replaced both the upper and lower ball joints due to worn parts.
- Coventry, RI, USA
I had to replace wheel cylinders, ball joints, and ball bearing on my 99 Durango was told my wheel was falling off. I was lucky to be alive. I should be reimbursed for this. I couln't get my vehicle inspected because of this. It has been a hardship on me $1000 I had to pay to have this done. I'm disabled and could not afford this.
- Oakfield, ME, USA
Front ball joint bearings are squeaking when vehicle goes over bumps. Mechanic states that the wheel may come off.
- Macon, GA, USA
- Graham, NC, USA