10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 52,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Incident date start: 11/02/2013. The vehicle would not start. The engine would turn over but there was either no fuel or ignition spark. Continued to try to start the vehicle but refused to start. After about 6 to 8 minutes of trying it started. The vehicle started every time after that but the next morning it refused to start. Again after 6 to 8 minutes of trying, it started and started each time for the rest of the day. This repeated itself each day. The dealer diagnosed it as the "totally integrated control module" failed.
- Nashua, NH, USA
Battery light came on. Made an appointment for service. Never made appointment date. A/C went out, airbag light came on, radio stopped, lights flashed, windshield wipers started. Car stalled out while driving 30 mph, lost power steering. No crash, rolled to a safe stopping area. Car was towed to dealer. Dealer said the car needed new battery. New battery was installed but check battery light was still on. After more testing, dealer said alternator needed to be replaced. New alternator was installed, but battery light was still on. Dealer put calls to Chrysler. Chrysler said possible bad new alternator replace with another new alternator suggested. New alternator replaced but same thing still happened, check battery light still on. After more calls to Chrysler, new PCM ( powertrain control module) suggested to be installed. PCM was replaced as warranty part, no check battery light. Total cost of about $1,000 for out of warranty parts. With in a week car was not starting, would crank but engine would not start or it would start and then stall out, car would finally start after 20 mins. Of trying to start car. This happened several times. Took car back to dealer. Software update was done. Still had starting issues, and running issues. After more calls to Chrysler they now believe the issue is a tipm (totally integrated power module). Tipm is on a national back order with no known release/ expected availability date. Chrysler will warranty the tipm part. Car now sits at the dealer for almost 30 days and no one has any estimate as to a fix date. Now waiting on a case manager to contact about this issue and possible rental car and refund for replaced parts. Sending off paper work for lemon law. Chrysler should issue recall but obviously will not due to lack of inventory in tipm parts.
- Spring Hill, FL, USA
Tipm=totally intergrated power module. This stops the vehicle from cranking properly. It keeps turning and turning after trying to use the push to start, it will crank, rev up and turn right back off if you use the key to start it, and it has already been flashed which did not fix the issue. I have learned from two dealerships that there is over 14,000 on backorder. They do not have a eta and they are trying to get consumers to pay for the vehicles if they do not have the basic warranty. I even purchased a extended warranty at the point of purchase and they stated that it is not covered. The cost for the part and repair they are trying to charge me is $1100. The dealership I went to advised me to contact Dodge at 1-800-423-6343 and I spoke with someone whom stated it was covered, it is noted in my file 3 times by 3 different people that it is covered and then I called the dealership to see if they knew when they would get some to get me on a list and they said it is not covered, had to start all over again with speaking with Dodge at the 1800 number and going back and forth. I have only had my vehicle for 10 months and of course it was more than 20,000 which makes me livid that I would even have car trouble this early in the loan. I am not going to stop until it is fixed properly and people should not be responsible for this it should be on recall.
- Altamonte Springs , FL, USA
We began having problems with starting the car on 7/30/2013. In trying to start it, it simply wouldn't go. After many attempts the car would finally start. We brought our 2011 Dodge Durango to the dealership where they identified the problem as a faulty tipm (totally integrated power module) that was not sending the signal correctly to fuel pump. Now forward 6+ weeks and our car is still at the dealership. Apparently the tipm chip is on indefinite back order. Being told that because we're at 37,104 miles, there's nothing corporate can do. So the vehicle is still sitting there and there is no eta on when we'll get it back.. tried to be patient and suggested a free rental but was shut down by corporate. At my wits end.. this is absolutely ridiculous that a part like this would go out on a two year old vehicle and there not be a replacement part readily available. Obviously with the "extreme" back order time this is a very common problem. I believe a recall is definitely in order from Chrysler corporation.
- Novato, CA, USA
My 2011 Dodge Durango stalled one day at work when I tried to crank it. It took 3 times to start the engine and finally it cranked. Later that week while driving I notice the airbag warning light came on and then went off multiple times; it continuously did that until one day it stayed on and never went off. I took it to get it check and no codes showed. They stated nothing was wrong with it. So I kept driving until I noticed a humming noise coming from underneath the rear of the vehicle and it continuously stalled or didn't crank and that's when I had to have my husband jump it off. This continued for a couple of weeks. I took it to the dealership in which the told me the PCM module was bad but when they tried to program it, it showed that the battery was bad so I purchased a new battery. Once they completed it they stated that they started the Durango and it started without any issue but when my husband and I went to pick it up, it stalled again and it took about 10 minutes to get it started. I drove it for a few days until one day I went to the store and when I came out of the store it would not start at all so I had to get it towed to the dealership, it sat there for about a week until they finally diagnosed it as having a bad tipm module (totally integrated power module).the service rep at the dealership stated that the tipm module is on backorder (1352 ahead of me to be exact). There are lots of reports on the internet about Chrysler vehicles having a bad tipm. I think there should be a recall on it. I presented my concerns to Chrysler\Dodge about this and the only thing I got was an apology. Please, please investigate. Dodge is using a bad product and don't want to own up to it and the customers are the ones that have to pay for it.
- Moundville, AL, USA
I purchased a 2011 Dodge Durango crew V6 last year and I have had nothing but problems with it. When I accelerate at any speed, my vehicle does not respond. The vehicle jumps and would shift gears. The transmission feels like its slipping and does not have the power to accelerate. Also, when I press the brake the back end makes a loud thumping noise like its shifting gears and it jerks forward. The first time I brought it in to the dealership, they updated the software and could not duplicate the problem. I took it back in to the dealership and had a mechanic ride with me and I am still waiting for my issues to be resolved.
- Indian Trail, NC, USA
Traded in 2005 town and country in Nov 2010 to 2010 town and country numerous problems also had major brake issues nearly causing accident at four way interchange. Traded it in taking neg.equity to 2011 Durango in Oct 2011 it has numerous issue including up and down idle bulbs blowing when washed thru auto wash ac probs. Power steering begining whine noise had brakes repaired hard shifting computer flashed dealer cant figure out problems called corporation waiting for reply.
- Alexandria, KY, USA
The contact owns a 2011 Dodge Durango. The contact stated that the RPM would increase excessively and the vehicle would not respond to acceleration attempts. In addition, the vehicle would jump and abruptly shift gears. The contact experienced the failure twice. The contact took the vehicle to the dealer where the gear shifter was replaced but the failure was not corrected. The failure mileage was 16,000 and the current mileage was 18,000.
- Las Vegas, NV, USA
Sound when the car stops and starts and when it passes through uneven floors, also when the car in the city and to and after a while arraco empiesa to change the transmission very strong and feel like hitting.
- Enfield, CT, USA
- Beckley, WV, USA