10.0
really awful- Crashes / Fires:
- 6 / 43
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 60,607 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I've had my Durango back to the dealer several times for the stalling issue. They allege that all repairs were completed in late November. I then went out of town on business for two months. I came back in late January, and the vehicle continued to stall on me while driving. They said the warranty work was done on the fuel pump relay in November. When I took it back in February, they replaced the computer and the keys because they said that the vehicle was shutting down because the computer didn't recognize that the key was in the vehicle and it shut down to prevent the vehicle from being stolen. On February 26th, it stalled while driving again. I left a voice mail for the dealership with no return phone call. On March 1st, the vehicle stalled while driving again. The vehicle is now back in the dealership.
- Lewisville, TX, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
- Tampa, FL, USA
The contact owns a 2011 Dodge Durango. The contact received a notification for NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Catawissa, PA, USA
My wife was driving along with my 3 kids. Car burst into fire within seconds.right side just inside the fender.
- Oceanside, CA, USA
While driving at 70mph on a flat road (81 South in Virginia) in the rain, the instrument cluster and gps went dead. The dials all went down to zero, the computer read-out in the center cluster went black, and the gps went black. At the same time, the vehicle lost power (and speed) but did not stall. After only a few seconds the dials started working again, the computer read-out in the center cluster came back on, and the gps turned back on. Also, the power came back and I regained my speed. The power outage cleared my trip odometer readings and cleared to zero and my gps saved settings, such as home and address book, were cleared. I did not apply the brakes and there was no crash. There have been sporadic losses of power since and my instrument dials flicker, however they have not gone out totally like they did January 23rd. Days before the incident, I had taken my vehicle to a local Dodge dealership for recall work on the fuel pump.
- Glen Burnie, MD, USA
I have received 3 recalls notifications and only one its taken care off iaw dealer - ferman Dodge in SR54, tampa fl. I received a P60, P45 and P50 or P54 don't have the recall doc with me. The dealer is stalling on getting the parts according to them. But, I bet its a paying customer that comes with same problem and the parts I bet it will appear very quick. On 12.25.2014, I was going at 45 mph and suddenly and the speed slowed down and had to pull to the side, turn off the car and start it again, a verify scary moment with family in the car. Its been now 2 months since I mentioned to them the car is suffering of long cranks. Have to play with ignition to get it to start. The car only have 51+K miles and should not have this happen. Need to get this issue resolved or I will keep pushing to the top to get my car fixed.
- Tampa , FL, USA
I initially bought the 2011 Dodge Durango from gillman Nissan of rosenberg tx. Three months after buying it all of the electrical on the vehicle went haywire while driving on the interstate and stalled out. My husband looked at it and had it towed to gillman Nissan where they determined it was a powertrain issue where it was sent to Dodge. After it was sent to Dodge they stated that it wasn't a warranty issue and forced my husband to pay the towing and an additional fee of $100 to look at it. Later they stated they could diagnose it until they put an alternator in it for $1200, my husband being a mechanic put a alternator in it and they refused to diagnose it nor fix it without paying more. My husband filed complaints with Chrysler customer care where they did nothing and keep stating they set up appointments that we didn't show up on even though that wasn't the case, no appointments were ever made. Now a month later my car started acting crazy again, my husband looked at it and diagnosed it as the tipm but when I called Dodge they stated that there's a recall on the tipm but they don't have them in stock and it will be months before they ever get them. I am needing help here with they're default defect vehicles they're selling.
- Rosenberg, TX, USA
Driving through town, every warning light came on and wipers starting going uncontrollably. RPM starting diving to 0 and then back up to appropriate RPM for speed. Other dials and nav/media screen also starting flashing. Tones and lights kept flashing on and off and I immediately proceeded the few miles down the street to drop it off at the Dodge dealership. Vehicle was up to date on all service and recalls, except the fuel pump recall which we were told we were in line for based on parts and capacity issues. I spent $1300 to replace the tipm to fix 37 out of the 38 codes, and then another $1300 for a new headlight power module (for the last code) which shorted out and, per the mechanic, shorted out the original tipm (since they are in series with no protection between). The tipm houses all of these power modules internally, so one bad short on a subcomponent can ruin your entire tipm. The recall on the fuel pump power module adds an external component for this subsystem to protect it from these tipm failures, but does not address the major tipm safety issue! from researching other owners' experiences I was lucky the entire vehicle didn't shut down on me while driving. This is a major safety issue! I can't believe that I had to pay for these costly repairs, and all this does is replace these flawed components with the same flawed components again. I have to get rid of this car and soak up a huge financial loss to do so because this car is a ticking time bomb and I can't allow my family to ride around in it safely.
- Annapolis, MD, USA
TL-the contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 14V530000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure. Djr updated 03/17/15 updated 9/13/2017
- Dorado, PR, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 14V530000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Middletown, VA, USA
The power liftgate opened then promptly fails and collapses with no resistance or warning on the occupant. The incident has re-occurred overtime since the initial problem was identified and caused minor injury to related party. Power lift gate will make caution noise on the way up but when reaching pinnacle and should stop, proceeds to slam down with full weight and force.
- Stanwood, WA, USA
While operating the vehicle at normal speed of 55 mph the vehicle suddenly shut off. Lucky we were able to coast to the side of the road. We tried restarting the vehicle several times with no luck, the engine would turn over but not start. A state patrol officer stopped and after hooking up a jump pack the vehicle finally started back up. The following week the vehicle did the same thing after stopping for gas, it would turn over but not start until a jump pack was hooked up. I have had the battery tested, it has tested fine. The vehicle continues to have the same issues with not wanting to start. Just today it shut off while driving on the highway with my children in the car. Again I was lucky enough to be in an area where I could coast off to the side of the road.
- Forks, WA, USA
I did not have a specific incident yet, however I have had three recalls on my vehicle and the parts have apparently "been on order" since June. I keep getting duplicate notices when I have tried to get them taken care of at the dealer but they can not get the necessary parts needed to fix my vehicle before there is a serious incident because of this! I also had to pay to fix a fuse on my vehicle when it seems that one of the three recalls is for the same exact thing. I should get my deductible back of $100 for that repair on March 11, 2014.
- Montgoemry, IL, USA
My vehicle start to being slow. It does not star, turn off after start. Has a strange noise when running. I call de dealer, asking what happens if I have an accident with children. The said the insurance will pay. That they have not received the parts already and I have to wait until tomorrow. What will I do without my car for severals days? I do not have another one, the insurance says they will not allow me to have another.
- San German, PR, USA
The contact owns a 2011 Dodge Durango. The contact stated that the vehicle failed to start after several attempts. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
- Climax, GA, USA
The contact owns a 2011 Dodge Durango. The contact stated that while depressing the brake pedal, the vehicle jerked. Additionally, the contact stated that when the accelerator pedal was depressed, the vehicle hesitated to accelerate. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V530000 (electrical system) however, the part needed for the recall repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.
- Edmond, OK, USA
The contact owns a 2011 Dodge Durango. The contact received a notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed for the recall repair was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Edmond, OK, USA
The contact owns a 2011 Dodge Durango. The contact stated that NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V530000 (electrical system), and 14V634000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that the parts were unavailable for the recall repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
- Show Low, AZ, USA
I have received notification for three different recalls on my Dodge Durango. The first recall notice was received on 7/21/14 for P36 P14, the second recall was received on approx. 11/10/14 for P54/NHTSA 14V-530, and the third recall was received on 112/19/14 for P14/NHTSA 14V-154. Each time I received a recall notice I contacted South hills Chrysler, Dodge, Jeep, Ram to schedule an appointment to have my Dodge service and the recalls fixed. Each time I was told that the dealer did not have parts in stock and that there were 400 people on the waiting list in front of me and they could give me an estimate on when they could fix my vehicle. On 12/22/14 I contacted three rivers Jeep Dodge and they immediately scheduled me for a service appointment for 12/23/14 and indicated the parts for P36 P14 and P 14/NHTSA 14V-154 were readily available by all Dodge dealers. It is extremely concerning that the South hills Chrysler Dodge dealer had no sense of urgency in addressing these important safety recalls.
- Canonsburg, PA, USA
- Hamel, IL, USA