10.0
really awful- Crashes / Fires:
- 6 / 43
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 60,607 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The actuators for the air condition going out.
- Columbia, SC, USA
The contact owns a 2011 Dodge Durango. When the contact attempted to start the vehicle, she heard an abnormal noise. The contact had to make multiple attempts to start the vehicle; however, it would hesitate and the check engine warning indicator illuminated. The vehicle was repaired per NHTSA campaign numbers: 17V435000 (electrical system) and 14V530000 (electrical system). The vehicle was taken to sands Chrysler Jeep Dodge Ram (located at 501 N West end blvd, quakertown, pa 18951, (215) 536-0946), but they were unable to duplicate the failure. The vehicle was not repaired and the failure continued. The manufacturer was not notified. The failure mileage was 92,000.
- Quakertown, PA, USA
The battery light came on while driving 45 mph. Before I was at a place to get off of the highway (two miles) the vehicle lost all power and completely shut off. So there I sat in the middle of the highway waiting on a tow truck. The 220 amp alternator had the faulty diode like the ones that have been recalled. The diode failed and caused a dead short. The alternator short ruined the battery and the PCM. This is the T36 recall to a 't' but Dodge says my VIN number shows it's not recalled. The parts and labor were $1411.88. That's not including the tow service bill or the rental car that I had to use. This is ridiculous that Chrysler is being allowed to rip people off knowing full well its their worthless parts at the root of it all. No government Agency should sit by and be a spectator as Chrysler robs thousands and thousands of people at over 1000 each. Somebody needs to take responsibility for their mistake and quit sticking it to the people who were foolish enough to buy this garbage.
- Grove Hill, AL, USA
Vehicle battery light came on while driving. Two miles later shut off with no control over steering or braking. Vehicle had a faulty alternator which was not covered by the T36 recall. Alternator overheated, ruined the battery and PCM. The alternator was sending reverse polarity when trying to jump start. This is a known issue with the model years. It should be covered in recall and isn't. this part has ruined my whole monthly budget and is Chrysler's fault.
- Grove Hill, AL, USA
I have a 2011 Dodge Durango citadel AWD and it wont start I put my key on the ignition and try to started it only cranks and never starts
- Albuquerque, NM, USA
Defective tipm module, fuel pump will not engage, vehicle stalls, or will not start
- Columbia, SC, USA
The contact owns a 2011 Dodge Durango. The contact stated that the vehicle failed to start in the morning. The contact jumpstarted the vehicle, but the failure recurred the following day. The dealer was not called. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 72,000.
- Las Vegas, NV, USA
The contact owns a 2011 Dodge Durango. While attempting to start the vehicle, it would not crank. The vehicle was towed to an independent mechanic who determined that the fuel pump failed. The vehicle was towed to troncalli Chrysler Jeep Dodge (818 atlanta hwy, cumming, ga 30040) where it was diagnosed that the fuel pump needed replacement. The contact also stated that the vehicle was repaired per NHTSA campaign number: 14V530000 (electrical system) in 2014. The manufacturer was not notified of the recurrence. The vehicle was not repaired. The approximate failure mileage was 157,000.
- Sugar Hill, GA, USA
While driving on highway there was a whining noise coming from the engine. Then dashboard lights started turning on an off randomly, the touchscreen went out. Less than a minute later the entire electrical system shut down and the car completely stopped working. Traveling 45 mph on a busy highway when this happened. Steered the car to the shoulder. There was a burning smell and smoke coming from the engine. Under the hood, it looked like the alternator and/or battery were smoking. Had the car towed to the dealer. I found that there is a recall on 2011 Dodge Durango for a faulty alternator but my dealer told me that my VIN is not part of the current recall.
- Nashotah, WI, USA
While driving my 2011 Dodge Durango about 45 mph, my battery lite came on, within a matter of approx 2 minutes, all of the dash lights came on and were blinking and alarming, my windshield wipers came on, my ac turned off, my fasten seaght belt lights came on and alarmed and then suddenly the car lost power and power steering went out and I quickly tried to hanover the car to the side of the road onto incoming traffic. At the same time the brakes went out then the entire dash/panel went out as well as my headlights. This was 6 am and it was dark outside. I got over the intersection and was able to turn the vehicle and was able to drive down the road and get off the busy street. I then had to wait till the car stopped on its own as the brakes did not work. Also no headlights. I tried to turn on emergency flashers and the would not go on. I put the car in park and got out as I could smell burning of what I thought was electrical wires. I had to have it towed to the dealer. I could not even lock the car as the key fob did not work. It is at the dealer now and I am waiting for a diagnosis. The incident was very disturbing and unsafe as I had no control over the car. Luckily due to the time of day, there was little oncoming traffic and I had not entered the freeway yet.
- Houston, TX, USA
The contact owns a 2011 Dodge Durango. While driving approximately 40 mph, the vehicle caught on fire. The contact stated that the cabin of the vehicle filled with smoke and the contact smelled a burnt electrical odor. All of the warning indicators illuminated on the instrument panel. The brakes failed and the vehicle stalled without warning. The contact was able to coast the vehicle into a nearby parking lot. The contact exited the vehicle, opened the hood, and noticed that the alternator was surrounded by flames. Upon a second examination of the vehicle, the contact removed the battery cover underneath the front passenger seat to ensure that the fire was contained within the alternator and had not spread elsewhere. The contact stated that the fire extinguished itself (fizzled out). A police report was not filed. There were no injuries sustained. The vehicle was towed to crossroads Chrysler Jeep Dodge Ram (4510 whitehill blvd, prince george, Virginia 23875, (877) 360-5755) and referred the contact to the manufacturer. The manufacturer was made aware of the failure and provided the contact with reference number: 352-462-90. The contact was informed that the vehicle was subject to NHTSA campaign number: 17V435000 (electrical system). The failure mileage was approximately 97,500.
- Chester, VA, USA
Car began misfiring while driving, and then would not move once stopped and then put back into gear. Engine light and fcw indicators came on. Initial diagnosis was to replace two sensors. Problem returned after replacement. Next diagnosis was to replace all 16 spark plugs with boots. Still did not solve problem. Electrical system was checked to find any leaks, none were found, but a new code originated to re-flash computer. Computer was pulled and found to be taking on water and corroding terminals. Computer was cleaned and re-sealed to fix problem. But computer is likely to take on more water and corrode again. Total repair was over $1600 and 20 days in shop. Included document does not include initial sensors and plug replacement. Mechanic indicated that based on observation, wires connecting to computer had been worked on in the past, likely to address similar problem
- Bellville, MI, USA
The dash board will light up and the windsheld wipers will start to go with out doing anything, then the dashboard fails and powers down and then tries to start back up. It caused my Durango to lose power then power back up. I do have a video that I will try to include please excuse the language in it.
- Fort Stewart, GA, USA
Vehicle is still stalling after I have already taken it to the dealer to have recall has been addressed. It has been two weeks since the dealer fixed the recalls and this is the second day my car has stalled while taking my kids to school.
- Tampa, FL, USA
I had just started driving on the freeway when my dash started dinging and my temp went from cold to extremely hot so I pulled over.there was plenty of oil and water in it(I double checked).I started it up again and it went cold again, as I started driving to the nearest exit off the freeway a few noments later to have it looked at, it all of the sudden it woundnt let me give it gas.it slowed way down in the middle of the freeway.I got it off the freeway eventually it went back to normal then quickly started to make an awful sound.I stopped the car again for the fourth time and opened the hood and hot smoke vame out.after I let it cool for 2 hours on the side of the road it woundnt start.it wanted to but no fuel was getting to where it was suppose too.I had it looked at and no blown rod.they said ot looked like something to do with the fuel something or other.I had it tolled to my home 335 miles away where it sits broke and it cost me $300 thu aaa.two days later on 8/17/18 I get a recall notice on the brake booster and alternator diode thermal fatigue.the problem I have is my car almost caused a huge multi car collision on I 30 in tx. And it stranded me in a bad neighborhood..
- Burkburnett, TX, USA
There was a burning smell & smoke coming from my car. After I turned the car off it went completely dead. I had the alternator and battery replaced by a local mechanic for $640. The next day the car died on me again in the turning lane of a busy street at 4pm. It would not take a boost. I had to wait 2 hours to have my car towed to a Dodge dealer. The alternator was replaced again with a recall alternator but it was found the alternator also burned out the PCM. I had to pay $700 to have the PCM replaced. Dodge/Chrysler recall dept assured me I would be reimbursed for the alternator, battery & PCM. It has been 2.5 months & no reimbursement. I have submitted receipts 3 times by email & fax. This is the 2nd recall issue I have had with this car. In 2015 the tpm & battery were replaced. I was notified by phone of a sun visor light recall by a local Dodge service center in March but I was not notified of any of the major recalls with the tpm, alternator or brake booster.
- Lubbock, TX, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The dealer (swope Chrysler Dodge Jeep Ram, 1012 N dixie ave, elizabethtown, ky 42701) was contacted and stated that they completed the repair for NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic); however, the parts were unavailable for NHTSA campaign number: 15V879000 (electrical system, interior lighting). Upon leaving the dealer and conducting her own research, the contact found that the recall repair could not be completed within the 15 minute time frame after dropping off the vehicle. In addition, the contact stated that the recall was still opened per the VIN. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Elizabethtown, KY, USA
The alternator causes my truck to stall at times, and not start at other times, I have gone through two batteries as a result of this. It happened last night while driving, I could tell that it was sluggish, and this morning wouldn't start, then, next thing you know, it starts.
- Maumelle, AR, USA
The contact owns a 2011 Dodge Durango. While driving 30 mph, the vehicle lost power and the battery warning indicator illuminated. The dealer (larry H. miller Chrysler Jeep Dodge Ram albuquerque, 8528 lomas blvd ne, albuquerque, nm 87110) was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 94,000.
- Albuquerque, NM, USA
- Omaha, NE, USA