10.0
really awful- Crashes / Fires:
- 6 / 43
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 60,607 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Dodge Durango. The contact stated that the battery indicator illuminated. Upon turning the vehicle off and on, the indicator did not illuminate again. The day after the warning indicator flashed, while the contact was reversing the vehicle out of the driveway, the instrument panel warning indicators flashed, the lights flashed, and there was a loss of power. The vehicle was parked near the contact's residence. Upon turning the vehicle off, it failed to restart. The contact was not notified, but the vehicle was included in NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). The dealer (all american Chrysler Jeep Dodge Fiat of san angelo, 4310 sherwood way, san angelo, tx 76901, (325) 284-3032) indicated that they would schedule an appointment on 11/27/17. The dealer stated that they would replace the alternator assembly with the same part, but the part was unavailable. The manufacturer was notified of the failures. The failure mileage was not available. Parts distribution disconnect. VIN tool confirms parts not available.
- San Angelo, TX, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Criswell Chrysler Jeep Dodge Ram Fiat in gaithersburg, Maryland 20878 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Gaithersburg, MD, USA
Takata recall. The electrical system went out in the truck causing it to come to a complete stop in traffic. We had the car towed to the nearest shop which was Firestone on central in South phoenix. Dodge refuses to pay for the repairs.
- Phoenix, AZ, USA
Received a notice of recall that the alternator may catch fire. After 5 months, parts are still not available. I am afraid to drive the car on a long trip.
- Buck Hill Falls, PA, USA
I was driving along the highway and the truck suddenly jumps into 4lo, so I toggle with the AWD transfer case switch, and after a few minutes of doing so it finally starts driving right. It happened with my wife and son, and they were almost wiped by a 18 wheeler when it jumped into 4lo and slowed down abruptly and then just died on the highway, this has happened a number of times, now the transfer case is damaged, and the transfer case switch is no longer available because they are faulty. It got so bad that it stopped changing gears, it would only go to park, but it wouldn't engage because of the switch cancelling out the transfer case motor.
- Maumelle, AR, USA
My Dodge Durango got an error on the dash, indicating a charging system failure and it smelled like something burning. Since there is an open recall (T36) for a faulty alternator I contacted the dealer to find out if they have them in stock yet. They asked me to bring the vehicle in. The service adviser told me that it was likely the alternator that had failed. The technicians subsequently told her it was literally smoking and that it had definitely failed, and that they would replace it with another of the suspect alternators as they didn't have the new ones from Dodge yet. During the 5 days they had my car the techs replaced the alternator, but the system was still not charging. They then found that the battery had failed, presumably due to the faulty alternator which was shorted internally. After replacing the battery, the charging system was still not working so they determined that the PCM (programmable computer module) had also failed. The service adviser contacted the Chrysler rep to get approval from Chrysler to replace this expensive part under the recall. The rep claimed that, since the inline fusible link on the cable from the alternator to the PCM had not burned up, the problem was not that the alternator had caused the module to fail. (there were zero issues with my car prior to that error light coming on.) he would have us believe that all the electrical failures were a huge coincidence and denied responsibility. The dealership didn't agree and was certain the alternator had caused the failure. They went around the rep and got it covered under an emissions warranty. However, I had to pay a $150 deductible which is wrong. This recall poses a serious risk of causing a fire, loss of electronic controls. Chrysler should not be able to deny subsequent damage caused by the recalled alternator failure and I should not have to pay $150.
- Temecula, CA, USA
The contact owns a 2011 Dodge Durango. While at a stop light, the vehicle suddenly shut off. After restarting the engine, the vehicle operated normally. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 134,000.
- Fresno, CA, USA
The contact owns a 2011 Dodge Durango. The contact stated that while driving at 40 mph, the vehicle stalled and the instrument cluster failed. The vehicle was towed to a local dealer dadel and Dodge Chrysler Jeep Ram located at 16501 S dixie hwy miami fl 33157 where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired however the failure recurred. Upon leaving the dealer the vehicle stalled and was informed to replace the battery. The vehicle was repaired. However the vehicle stalled again. The vehicle was towed to the same dealer where it was informed that the battery and computer board needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened case # 32410393 but did not offer further assistance. The vehicle failure mileage was 111,000. The VIN was not available.
- Homestead, FL, USA
The contact owns a 2011 Dodge Durango. While driving approximately 45 mph, the headliner caught fire. A fire report was filed. The fire department extinguished the fire. There were no injuries. The vehicle was towed to an unknown dealer, but was not repaired per NHTSA campaign number: 15V879000 (electrical system, interior lighting) due to extensive damage. The manufacturer was made aware of the failure and opened a case, but the contact had not heard back. The failure mileage and VIN were unknown.
- Sierra Vista, AZ, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the recall repair was not yet available. Sterling Dodge (5504 I-49 frontage rd, opelousas, la 70570, (337) 942-1241) was contacted, but was unable to remedy the vehicle due to the limited quantities of parts being supplied to the dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Iota, LA, USA
The contact owns a 2011 Dodge Durango. While driving at an unknown speed, the alternator overheated. The vehicle was taken to a local dealer (larry H miller Chrysler Jeep Dodge Ram albuquerque, 8528 lomas blvd ne, alburqueque, nm 87110) where it was diagnosed that the high voltage caused the computer main board to fail. The manufacturer was notified of the issue and opened case number: 32398239. No further assistance was provided. The VIN and failure mileage were unknown.
- Albuquerque, NM, USA
The contact owns a 2011 Dodge Durango. While driving 25 mph, the contact became aware of smoke under the hood of the vehicle and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to napleton Chrysler Dodge Jeep Ram (3701 northlake blvd, lake park, fl 33403, (888) 603-6213) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 96,000.
- Jupiter, FL, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (Chrysler Dodge Jeep of paramus, 315 route w paramus, NJ 07602) and was informed that the parts were on backorder. The manufacturer stated that the parts were not available and that the contact could pay for a rental vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.
- Teaneck, NJ, USA
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue and stated that parts would become available in January. The contact had not experienced a failure. VIN tool confirms parts not available.
- Morgan Hill, CA, USA
The contact owns a 2011 Dodge Durango. The contact stated that the vehicle experienced a complete loss of power and would not shift into neutral in order to be moved. The vehicle was towed to the river oaks Chrysler Dodge Jeep Ram dealer (4807 kirby dr, houston, tx) where it was diagnosed that the alternator and battery were defective and needed to be replaced. The vehicle was repaired. Two weeks later, the contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the parts to do the repair were unavailable. The manufacturer was made aware of the issue and was able to confirm when the parts would become available in December. The contact was informed that she would not be reimbursed for the previous repair. The failure mileage was approximately 60,000.
- Humble, TX, USA
Driving about 1 mile and air conditioner by itself went to a lower speed, kept driving for about another 10 miles and proceeded to get on freeway when did so, drivers seatbealt flashing that was not buckled then all the lights on the dashboard were flashing and the air completely shut off. It was hot so proceeded to row down windows and was not able to, almost like lost power.. got off freeway ( thank god) and got to a stop in a safe place, smelt something burning, turned off car when did so windshield wipers went crazy and then saw smoke coming from engine. Waited for aaa in mean time tried to start car back up and wouldn't budge clicking sound (like altenator) trying to start car then it completely shut off, completely dead!!!
- San Tan Valley, AZ, USA
The contact owns a 2011 Dodge Durango. While driving approximately 45 mph, several warning indicators illuminated, the steering seized, and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to champlaign Dodge (located at 1906 moreland boulevard, champaign, il 61822, (217)352-4273) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was contacted. The approximate failure mileage was 101,500.
- Champaign, IL, USA
Yesterday I started my 2011 Dodge Durango up on my lunch break. The vehicle then omitted a high pitch sound. It almost sounded like sirens, and the sound got louder as I began to drive. About 30 seconds after the noise, my battery light came on. After arriving at my work 5 minutes later, I called my husband and he said it sounded like an alternator issue. The vehicle was parked a little over 3 hours when he arrived to my work. He popped the hood, and smoke had filled up in there. He couldn't tell where the smoke was coming from because it was everywhere. He eventually got into the vehicle underneath the passenger seat to unplug the battery. At that point we called a tow truck to take it to the dealership. When I tried to get the key fob into the ignition, it would not go in without force, as something had melted inside there as well. I checked the NHTSA database for any problems, where I did find a recall for the exact same issue for my year, make and model. However, after entering my VIN#, the recall said it did not apply to my vehicle. I think this should be investigated further, as this could have turned out to be a deadly scenario.
- Burr Oak, MI, USA
On August 19th I was driving with my kids when all of a sudden all the warning lights along with my seatbelt warning lights started to go on and off. My radio and my control panel started to turn on and off on its own. Also the ac stopped working, it sounded like it was running but no air flow would come out. Then I began to have no acceleration. We researched that there will be a recall on the alternators for my 2011 Durango but because nothing has been released Dodge told us we are on our own. This could have caused an accident and I had no warning about what could happen. This is a big safety concern especially when this is our family car and my kids are with me in the vehicle.
- Haslet, TX, USA
- Stanwood, WA, USA