10.0
really awful- Crashes / Fires:
- 3 / 27
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 57,992 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Recall has been issued but no parts are available - this has been in limbo for some time now. The vehicle has been having a lot of trouble the past two months - stalling, jumping, trouble shifting gears on its own, shutting off at stops, hard to make a smooth transition into different speed limits. I am concerned for my safety and have not heard of when the parts will be available.
- Lexington, KY, USA
Rack and pinion leaking suddenly. Fuel pump relay went out again. While driving on four lane.
- Summersville, WV, USA
The contact owns a 2012 Dodge Durango. After the contact opened the front driver's door, she noticed that the front passenger side was on fire. The fire department extinguished the fire and informed the contact that the electrical wiring from the mirror caused the fire. The vehicle was towed to orange park Dodge (7233 blanding blvd, jacksonville, fl 32244). The vehicle was not repaired. The manufacturer was not notified of the failure. The vehicle was repaired per NHTSA campaign number: 15V879000 (electrical system, interior lighting) days before the failure. The approximate failure mileage was 74,000.
- Jacksonville, FL, USA
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving approximately 10 mph, the alternator warning indicator illuminated. Some pedestrians noticed small flames under the hood of the vehicle. The contact turned off the vehicle and the pedestrians extinguished the flames with water. The contact obtained assistance to have the vehicle pushed to her home. The vehicle was later towed to the northtown Chrysler Jeep Dodge Ram dealer (2020 niagara falls blvd, tonawanda, NY 14150; 716-692-7000) where it was diagnosed that the starter failed and needed to be replaced. The vehicle was repaired. The vehicle then showed a code indicating "misfire cylinder 4" while at the dealer. The contact received a call from the dealer stating that the failure (including the flames underneath the hood) recurred. The dealer extinguished the flames and diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer also informed the contact that the parts for the recall repair were unavailable. The manufacturer was made aware of the failures and opened case number: 32565723; however, the matter had not been resolved or repaired. The approximate failure mileage was 52,188. VIN tool confirms parts not available.
- Buffalo, NY, USA
The contact owns a 2012 Dodge Durango. While driving 20 mph, an abnormal odor was present in the vehicle and the engine stalled without warning. The vehicle was towed to riverdale Chrysler Jeep Dodge Ram (5869 broadway, bronx, NY 10463) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was repaired per NHTSA campaign number: 17V435000 (electrical system), but the vehicle failed to operate properly. The contact stated that the electrical system began to seize. The vehicle was not repaired. The manufacturer was notified of the failure and the contact filed a complaint. The failure mileage was approximately 70,000. The VIN was not available.
- Yonkers, NY, USA
I was driving my Durango in the city going 30 miles per hour on 10/05/17 and my battery light came on, I pulled over to check the battery and the alternator was smoking. I thankfully pulled over at a auto parts store and they were able to help me get my battery disconnected so that they fire in the alternator would stop. I contacted Dodge and they originally told me that my alternator was not recalled. I found this website and entered my VIN number and it came up with the T36 recall which is the alternator. I contacted Dodge and they are refusing to communicate with me. I filed a complaint on 10/6/17 with Dodge and no one has called me. I have called numerous times and no one will communicate with me on how they are going to fix my car or let me know what is going on. I have been with out my vehicle for a week now and Dodge doesn't seem to care and they told me that the age of the vehicle it is typical to have car problems. I understand car problems, but just to drive down the road and have the alternator catch fire it not typical car problems.
- Mckinney, TX, USA
The contact owns a 2012 Dodge Durango. While the vehicle was parked, the alternator caught on fire. The fire department extinguished the fire. The vehicle was towed to tempe Dodge (8005 S autoplex loop, tempe, AZ 85284, phone number: (480) 598-2329) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V435000 (electrical system). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer stated that the parts would not be available until January of 2018 and did not recommend an interim remedy. The approximate failure mileage was 100,000. VIN tool confirms parts not available. Parts distribution disconnect.
- Chandler, AZ, USA
The contact owns a 2012 Dodge Durango. While driving 60 mph, the engine stalled without warning. The contact pulled over to the side of the road, restarted the vehicle after a few seconds, and the vehicle returned to normal. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (walser Chrysler Jeep Dodge Ram, 314 mainstreet, hopkins, mn 55343) was contacted and confirmed that the parts would not be available until may of 2018. The manufacturer was contacted at 800-853-1403 and was not able to confirm when the parts were to become available. Case number: 32554257 was provided. The approximate failure mileage was 110,300. VIN tool confirms parts not available.
- Long Lake, MN, USA
June 2017, right headlight went out, replaced the bulb, hard they harness and wires changed and it still shorts out. Headlight comes on and goes off while it is stationary and in motion. October 1, 2017, I started the truck, the engine turned over as normal but then a few seconds later it shut off. No warning lights on dash, truck was now in acc mode. I suspect and issue with the tipm.
- Virginia Beach, VA, USA
The contact owns a 2012 Dodge Durango. The contact stated that while driving at approximately 35 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to Dodge Chrysler Jeep city located at: 4395 route 130 S., burlington, NJ 08016, (855) 242-0015, to be diagnosed. The contact was informed that the alternator failed and needed to be replaced. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
- Delran, NJ, USA
The contact owns a 2012 Dodge Durango. The contact stated that while the vehicle was parked and when the driver attempted to start the vehicle, it failed to start without warning. The failure recurred twice. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay failed and needed to replaced. The independent mechanic advised the contact to take the vehicle to a local Dodge dealer. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V115000 (electrical system). The dealer was not contacted. The manufacturer was not contacted and made aware of the failure. The approximate failure mileage was 55,000.
- Indianapolis, IN, USA
The car shuts off while driving. Whether I am driving straight or making a turn, the car has shut off numerous times. Dodge claimed there was a problem with the spark plugs and sensor so I had that fixed. The following day the car shut off. They have yet to fix the stalling issue even after receiving diagnostic codes. It has shut off on main streets, side streets and highways. I purchased the car in 2016 and the problem and I have had this problem ever since.
- Imperial Beach, CA, USA
I was driving the Durango and the air went off, battery light came on, other warnings sensors and bells went off. I was able to get it back home and replace battery. Installed the new battery and drove around block. The alternator started smoking bad and you could smell the burning wires. Towed it to the shop, they replaced the battery again and alternator and still have issues. They have electrical being checked out. Say it may have issues with the computer. We are over $1200 so far and climbing.
- Mount Julliet, TN, USA
Like so many others, was driving when battery light came on with an electrical smell. Continued driving to a midas when all lights and bells were going off. Eventually tried to make a right turn and steering was gone and I was luckily able to coast into midas. They diagnosed as a failed alternator. My mechanic towed the car to his shop and replaced alternator and battery but that was not the solution. It ended up being the PCM. Expensive fix that may push me towards purchasing a different vehicle instead.
- Addison, TX, USA
Without warning my alternator has failed on my Durango, I went to start it up for work and I got absolutely nothing. I looked up recalls, because it fried my battery as well, and I see a recall on some models with the 160 amp alternator, but not mine because it is 180 amp. This matter needs to be further investigated, because I have had an alternator go out before on other vehicles, but there are warning signs, and there were none which would lead me to believe there is a faulty device or hook up. Th8S is costing me almost $1000, which as a military spouse with 2 children and a deployed husband we do not have for some erroneous part.
- Killeen, TX, USA
Alternator short, serious sudden loss of all electrical and engine control. Serious safety issue that could have potentially caused fatal crash.
- Apo, AE, USA
Failed alternator alternator failed and the car stalled and went dead on a road. Could not restart the car and was blocking traffic. This is very unsafe condition.
- Columbus, MS, USA
Driving locally and all of a sudden a whizzing sound from under hood. I pulled over noise stopped. Continued driving on 40mph road and battery light came on, RPM indicator erratic. Not too far from home an electrical fire smell coming from under hood. Made it home safely. Called Dodge dealership to check about recall, specifically the 2015 alternator recall to see if somehow my vehicle was missed on that recall. VIN was not included so took to mechanic. He has had an extremely time consuming and costly few days trying to repair. Seemed just like the alternator needed replacing but then he said battery was dead. Replaced with new battery and that was killed. He charged batteries separately and they were fine, soon as they were put into car they were quickly drained. He suspected computer system was shot. Called in specialist to confirm. Meanwhile I see there is an upcoming recall T36 for this exact sudden alternator failure issue (which mine should fall under) but notices not going out until 8/24/17. Absolutely crazy!!! I've read the recent complaints and some people were driving when their whole electrical system stopped working and car shut down. I'm fortunate enough that I wasn't driving while my computer system failed and also lucky that I was close to home when smell started, because according to the recall these alternators can start fires. How can they announce this recall mid July but not notify affected consumers for 7 weeks? right now my VIN is still not listed under any recall. It most better be or it will be handled in a legal manner. So far I haven't had my primary vehicle for 3 days, and is going to be at least 2-3 more. Not to mention the thousands that I have to come up with for parts, hours worth of labor, and specialist to reprogram new computer.
- Pelham, NH, USA
The contact owns a 2012 Dodge Durango. The contact stated that while operating the vehicle, the battery light suddenly illuminated and an electrical burning odor was present inside the cabin. The vehicle was towed to an independent mechanic who diagnosed that the alternator had overheated and causing damage to the PCM and battery. The vehicle was not repaired. The local dealer was not notified of the failure. The manufacturer was contacted but no assistance was offered. The failure mileage was 60,000.
- Waxahachie, TX, USA
- Imperial Beach, CA, USA