I was driving down the street and my headrest in my car popped and hit my daughter in the head.

- Wildomar, CA, USA

On April 26, 2020 the active head restraint (ahr) on the passenger side of my vehicle unexpectedly deployed while in operation at normal conditions/speed limits (30-35 mph) on a residential street. No accidents or injuries were incurred, however the head rest has been fully detached and is now hanging open, revealing all exposed materials inside. Per thedodgedealership and mopar (extended warranty services), repair was not covered and there would be out-of-pocket charges for parts and service up to $900. Upon further research, this costly safety issue is being experienced by otherdodgevehicle owners some of whom have gotten the fca to cover associated costs; and there is also a class action lawsuit in fl as of Feb. 2020. Hopefully this dangerous defect and an unreasonable safety risk is granted a recall to remedy the situation soon before someone is seriously hurt. Thank you for all that you do and your support in the matter.

- Kathleen, GA, USA

Went out to vehicle in the morning to go to work, noticed passenger headrest airbag was deployed. Vehicle was not used during the evening, parked after coming home from work.

- Hamilton Sq., NJ, USA

Vehicle was in park. Got into vehicle while it was unattended for several hours over night. Passenger headrest was deployed.

- Wisner, LA, USA

Driver side headrest deployed while driving vehicle on the highway. Headrest fastener was damaged in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there are numerous complaints about the same issue online. I took it to the dealer to see if there was a recall and they said it would be $700 to replace. The invoice says they " inspected the headrest. Can not be reset. Tabs in back are broken. Will require new headrest." When we looked at what held the headrest together, we saw two tiny plastic pieces holding it together that broke. We were just driving along and it deployed.

- Gordon, NE, USA

Gas continues to pump after the tank is full and spill out and all down the side of the Durango until I shut it off. The handles doesn't always click off on its own. Service air bag sensor keeps coming on and off. Dealer doesn't know anything about either problem.

- Dardenne Prairie, MO, USA

I was driving home from work on a city street just exiting a roundabout going no more than 15 miles per hour and my headrest exploded forward hitting me in the back of the head. It was quite jarring. It felt like something heavy as in my back seat and shot forward hitting my drivers seat. There were no cars around me, and nothing hit my car.

- Greeley, CO, USA

The contact owns a 2015 Dodge Durango. While driving 5 mph, the driver's headrest air bag deployed. There were no warning indicators illuminated. There were no injuries. The vehicle was not diagnosed or repaired. A dealer and the manufacturer were not notified. The failure mileage was 75,425.

- New Caney, TX, USA

Driver's active headrest popped while driving down a smooth, paved road at approximately 30 mph. The loud noise and jolting of the seat almost caused an accident.

- Albuquerque, NM, USA

Please service airbag notification and warning indicator will come at start of vehicles.

- Murray, UT, USA

The check air bag is on. Upon taking the vehicle to Dodge. The service department stated the cause is seat harness failure. Dodge checked the codes and stated they found B0020-13 and B1C11-13. Dodge stated this not a recall issue. They ordered part number 68100768ad wiring : seat back and part number 5pn14dx9aa headrest: Active head restr. Although with all of the air bags concerns and Dodge's problems with them and recalls. This repair will cost up to $900. And will have the vehicle in the shop for potentially 3 days. Day one finding the issue and then potentially 1-2 days after the parts are ordered and come in. The last statement Dodge made was " need to replace headrest seat harness and retest for any further needs."

- Markleeville, CA, USA

1. air bag continuously pops up whenever driving, I have received multiple emails from westgate and taken to them with no repair. Recent accident airbag did not work. 2. I am unable to open gas tank from inside, I literally have to get out go to back of truck and pull a lever, I found out how to do this by another owner who did it on youtube. I almost got hit by car twice. 3. I was in a car accident where I ran into a MINImall, I pulled up and parked then the car just took off on own, it happen so fast and only thing I our police could think was I pushed wrong peddle but I did not, I did take to westgate for repairs, there was a recall and was never reimbursed for $500 deductible or pain/suffering

- Wake Forest, NC, USA

My 2015 Durango's "active headrest restraint" deployed while the vehicle was completely off. In fact, we did not even have the keys with us. My wife was wiping down the seats and center console, when it very suddenly and loudly "popped" open. We have the extended warranty, which Chrysler refused to accept for the repair. Vehicle had 21,000 miles and was parked (turned completely off) in a driveway. I suspect this had something to do with recent temperature changes, because this was the first day below 50 degrees after a couple weeks of 90 degree average days in the sun.

- San Antonio, TX, USA

Driving on freeway coming back from payson area and we heard a pop noise at drivers seat headrest and saw that the headrest popped open. We didn't know it was an airbag until a Dodge dealer said that it was the airbag and it's not under warranty and can't take care of it. Kept asking if we were in a collision when the headrest broke and we were not! we were driving at about 65 miles an hour when that happened. We were also told that our motor mounts have to be replaced and the vehicle is only 3 years old. We have kept our vehicles for longer than this before and never had to replace motor mounts. Not sure if they are defective or if these problems are just because it is a Dodge. I have never owned Dodge before. I've been driving the vehicle with the headrest open for about 2 months now as one Dodge dealer in tempe made me go to the one in avondale since that is where I purchased it from and I had to make appointments each time and it took forever to get the appointments for each. Now my neck hurts as a result of driving my vehicle with my head leaning forward and still I haven't heard from the warranty company or the dealership. I called an 800 # after the dealer told me they couldn't do anything and they were to call me back within 3 days and now it's been about 2 weeks and no word from them. The date below is approximate. Please help. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Phoenix, AZ, USA

The service air bag system light kept coming on every time I drove it. I took it to the dealer and they said there is a defect in the wiring harness and passenger seat air bag and they need to be replaced. Since this was a defect I felt I shouldn't have to pay for it but because my warranty ran out I have no choice. Not right!!

- Bakersfield, CA, USA

The service airbag warning and light comes on and stays on for a while (like 2 to 3 weeks) then just disappears while in motion and stationary.

- Pineville, WV, USA

Since approximately 32,000 miles the airbag light has illuminated randomly. After 48,000 miles, the light turns on almost immediately after starting and will stay on and ding randomly during the drive.

- Eaton, CO, USA

The contact owns a 2015 Dodge Durango. While driving at various speeds the air bag warning light illuminated intermittently. The contact took the vehicle to the dealer where it was diagnosed that the air bag warning light remained in stored memory mode, which made it impossible to diagnose the vehicle. The dealer also stated that the side air bags were malfunctioning. The vehicle was not diagnosed nor repaired. The failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,000. Updated 04/14/16

- Brooklyn, NY, USA

Bought a 2015 Durango in May 2015 have had it 45days and it has been in the service dept at the dealership more than with me. It started with a fuel sensor, then the sunroof wouldn't close, it fried the usb port, the air bag warning light keeps going on & off while driving, now the seat nor steering wheel will move at all or if you does move by some miracle the seat decides to reposition itself while you are driving.

- Midland, AR, USA