10.0
really awful- Crashes / Fires:
- 2 / 11
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 52,756 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The headlights cut off while we were traveling 55 mph at night. They would work only if I held the bright light switch all the way pulled back (I tried almost everything known to man). I looked on the internet and found several complaints and quick fixes. One was to disconnect the battery for 10 minutes, did not work. The one that worked was to hit, shake or jiggle the black box (tipm) under the hood on drivers side. Bingo, it worked for about 3 weeks, did it again, 3 weeks later had to do it again. Now the lights will not work while holding the dim/bright switch. The lights came back on the next day. Took it to the dealer and paid $98 to them only to tell me it was the tipm module and needed replacing for a fee of $1100 and it might not fix it due to being a faulty tipm part. I paid extra for extended bumper to bumper coverage supposedly covering everything only to find out, it doesnt cover the tipm module. I cant afford the repair right now so hopefully it wont go out when driving on busy highway at night. Btw, this van is on the 3rd battery, probably due from the faulty tipm module (electrical system). The door locks work most of the time but not all the time. The fob recall was said to fix that problem. The interior lights come on randomly. Headlights go off while driving down the road at night.
- Foley, AL, USA
I have been calling about getting the ignition repaired and fob's replaced for almost 4 months. I keep being told that I am on the list to have it fixed. I have not been told where I am on the list or given anytime frame. I have been told that the dealer ship is only getting one or two kits at a time. It has not gone into the off position yet, but the fob is broken due to the first recall for this problem.
- White River Jct, VT, USA
The contact owns a 2010 Dodge Grand Caravan. The contact stated that NHTSA campaign number: 14V373000 (air bags, electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The contact stated that the fob was falling apart. The failure mileage was 10,000.
- Honesdale, PA, USA
The contact owns a 2010 Dodge Grand Caravan. While driving at approximately 5 mph, the vehicle stalled. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Howell, MI, USA
The contact owns a 2010 Dodge Grand Caravan. While the vehicle was parked, the contact was able to remove the key from the ignition while it was in the on position. In addition, the contact was unable to remove the key from the vehicle after turning the vehicle off. Also, the key fractured while in the ignition and the rear driver side sliding door was activated but failed to function. The contact stated that the door was very difficult to open and close manually. The vehicle was taken to a dealer who diagnosed that the fractured key needed to be replaced. The failure recurred. The vehicle was previously repaired under NHTSA campaign number: 14V373000 (electrical system, air bags). The manufacturer was notified of the failure. The failure mileage was 35,000. Updated 02/12/16 even after 2 recalls; 3 dealership fixes ongoing problem, keys have broken in ingnition 4/23/18
- Oroville, CA, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Broomall, PA, USA
My tipm module is defective in my 2010 Dodge Grand Caravan, only 31 are available in the nation and of the dealers that do have them either 1 they tested the module and it is defective or 2 they won't sell it because they are on backorder! please recall this problem! it clearly is an issue and now my wife has a car that does not run and with three kids, one car is making our lives very difficult! even the parts dept. In the dealers I've talked with who have dealt with the issue, even they know it's a part problem and say Chrysler isn't helping them solve the problem. One woman told me that a customer had a problem and after ordering two tipm modules, they couldn't get one that worked and had to send the customer away until they could get one in, but there aren't any available to order... please recall 2010 Caravan and all other models that are having this issue! at least I could get Dodge to give me a loaner until the problem gets fixed, I can't afford to rent a family car at 40 dollars a day!
- Ladson, SC, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
- Park Hills, MO, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Update 01/13/16 MA the consumer stated the vehicle stalled and it had to be towed to the dealer. The vehicle was fixed in three days. Updated 01/22/16.
- Milroy, IN, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure.
- Eau Claire, MI, USA
Safety recall R03/NHTSA 14-V-373 wireless ignition node module. Van has shut off 3 times dead in road. Contacted delaer 5 times. Dealer has no parts. Dealer forced order of part. 2 months have gone by. This is ridiculous. I do not need my family dead.
- Elmira, NY, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 11V139000 (electrical system), however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
- Baltimore, MD, USA
The contact owns a 2010 Dodge Grand Caravan. While driving approximately 45 mph, the vehicle stalled and the air bag warning indicator illuminated. The failure recurred multiple times intermittently. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part was unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 90,000. Updated 1/19/16
- Wayne, MI, USA
Received recall notice on wireless ignition node module in June 2015. Called local Dodge dealer on 6/23/15. Was told it was going to be a looooonnnngggg time before they could fix it. They took my number and said they'd call when it came in. It is now October with no word at all. Recall noted that it could case a crash and this my wife's vehicle that she drives our 2 young children in. Please rectify with expediency. Thank you.
- Republic, MO, USA
Car shut down completely twice while driving 20-25 mph in city street.received recall R03/NHTSA 14V-373 in June and went to dealer immediately. Parts were ordered and still till now dealer says parts are not ready.it is going to be 4 months for a simple repair for a dangerous problem. If the car stopped suddenly twice, it will stop again and 4 months is not an acceptable time for repair.
- Sterling Heights, MI, USA
The contact owns a 2010 Dodge Grand Caravan. The contact stated that the recall notice for NHTSA campaign number: 14V373000 (electrical system) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
- Locust Grove, GA, USA
The contact owns a 2010 Dodge Grand Caravan. After removing the key from the ignition switch and exiting the vehicle, the contact discovered that the engine and the instrument panel lights remained on. The vehicle was taken to the dealer who diagnosed that the ignition switch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 131,000. Updated 01/27/16
- Chamblee, GA, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Helena, AL, USA
The contact owns a 2010 Dodge Grand Caravan. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made of aware of the issue. The contact had not experienced a failure.
- Winston-Salem, NC, USA
- Oakland, CA, USA