When attempting to start the vehicle, ignition key inadvertently moves into the "Off" position, turning the engine off suddenly. If this safety issue occured while driving, it would depower various key systems including the airbags, power steering, and power braking. In the event of a crash following an accidental rotation of the key, the airbags would fail to deploy causing serious injury or death. The dealership is aware of this problem now and confirms this is a significant safety issue, but that their hands are tied unless Crystler helps. L25 is the known safety recall for the 2010 Dodge Grand Caravans- build dates 3months less than ours- July 2010 verses Oct. 2010. With our Dodge experiencing the same issue and safety concerns as the recalled ones, we then called Crystler at (800) 853-1403 to report the issue and advocate for the repair and/or extension of the recall. An employee named Myah said "there's nothing we can do b/c recall is VIN specific and doesn't show yours as being recalled for this issue". I asked to speak with a supervisor to further discuss how to get the recall extended to our VIN, as the same safety issue is occuring, and the rep was very dismissive and told me "they were sorry they could not help and "no one is available at this time". I told her I didn't mind waiting on hold so the issue could be properly reported and addressed with a supervisor. She put me on hold again and then said "a supervisor can call you when they are available", but then she did not even ask for my phone number. I do not trust that she was acting in our best interest and feel she was being negligant. No one has called back. Please help. We are writing to #1) inform you of this safety issue #2) inform you of the known recall to address this safety issue- does not currently extend to our manufacture month #3) report Crystlers negligence in responding to this safety issue #4) to respectfully request a safety investigation should our VIN not be added to this

- Oceanside, CA, USA

The engine shut off while driving. This has happened with my wife and myself over 20 times. I can shift it into neutral and restart the car. Sometimes it takes 2-3 times to start the car (again). One time I was going down a hill on a curve about 30mph and it shut down. I could barely turn the steering wheel manually to prevent me crossing the double yellow lines into another car. This could be very dangerous! I have not gotten around to taking it to a dealer 60 miles away. My car has not been inspected by anyone yet. There were no warning lights or messages or any other symptoms of the problem prior to the failures.

- Clearlake, CA, USA

Engine has shut off while driving, van 2010 dodge purchased used from dealership @ 98,000 miles less then a yr ago. While driving dinging noise can be heard all gages go crazy and all lights come on from dashboard. This has occurred many times, my biggest fear is causing an accident while my children are with me. Van was taken in for service at local dealership, after a week I was told that there was no issue with the van. The frustrating part is this problem is not constant, and I can go weeks without any problems. Two days after pick from dealership problems started up again. Maybe a second trip to the dealership will give me some answers. I shouldn't be afraid to drive my van, but every time I get behind the wheel that is what if feel. This single mom can't afford to replace the van

- De Leon, TX, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving at various speeds, the lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as intended. The cause of the failure was not yet determined. The local dealer was notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The contact indicated the vehicle had experienced the failure listed in the recall. The manufacturer was not yet contacted. The failure mileage was 147,591

- Hymera, IN, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The manufacturer was contacted and the contact was informed that the VIN was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) even though the manufacturer had linked the failure to the recall. The contact stated that the vehicle would turn off with the slightest touch while the key was in the ignition. The vehicle was not repaired. The failure mileage was approximately 101,000.

- Roseville, MI, USA

Ignition switch would not turn off completely, key could not be removed. Ignition switch in this position disables shifter, too. Can't shift gears or get out of park without lifting hood and disconnecting shift cable from transmission. Once you stop and shift to park, say to check a tire, your car is immobilized leaving you at the mercy of traffic, thieves, and vandals Changing module behind switch said to cost $900, but when changed old key will not work, $200 for one new key, then Shifter needs to be replaced $850. So ~$1950 to fix, all the fault of anti-theft system which turns out to be a thief itself to the owner; this is the 4th anti theft system I've had fail in the last 12 years, all were >$500 repairs. I think the benefactors of these systems, the insurance companies, ought to be responsible for keeping them working, otherwise they are just shifting the burden to the vehicle owners, making the insurance companies the defacto thieves.

- Northport, AL, USA

The ignition switch will just randomly cut off when driving. If you bump the keys, or hit a pothole or a bump in the road the ignition will kill the car. There was a recall for this type of problem on these vehicles in the past however my car was not included even though it has the same problem. No warning just dies, pulling into traffic, driving, turning it does this every day. It doesn't matter, it is scary to drive because you could get hit so easily if your car just turns off. Also when cranking it it will sometimes get stuck on the starting position and makes a crazy sound because it's stuck, please please please expand the recall to include my vehicle.

- Lubbock, TX, USA

Vehicle accelerated rapidly, from around 20 mph to excess of 70mph. When brakes were applied no effect was noticed. Pumped brakes and became to stiff to push down, speed continued to climb. Rpms at max. Tried to put in neutral but panicked and put in reverse. Causing a slamming halt and loud noise. Engine became so loud I thought it might explode. Tried to put in neutral and symptoms continued. Shut off engine, restarted, symptoms continued. Less than 1000 ft from home a s was hoping to to get in driveway, put and drive and it peeled out, engine still revving, brakes still stiff. Shut off and wait several minutes. Restart and symptoms gone. Happened to wife about one week later on ramp merging to interstate. Having been forewarned, she was able to slip into neutral, kept foot on brake, no pumping and coast to stop. After leaving off for several minutes was able to restart and make it home without issue. Took it to nearby mechanic, which looked at the throttle body, but they did believe it to have resolved issue, did not charge me and recommended to go to dealer. Did not drive most of the year due to covid19. Eventually took to dealership for recall and to specifically diagnose acc. issue so we could meet some family out of state. They fixed a few non related issues and recall. Did not fix acc. issue, or even put on receipt that they looked at it. When asked to print me new receipt so I could have proof that it was at least brought in for that issue, clerk told me it would mess up receipt in their filing so instead wrote it in with initials. Called dodge customer support because tr. fluid leaking after dealer worked on it. He told me that it was impossible to leak since it was a closed system and asked if he could help me with anything else. I mentioned the acceleration, he cut me off and started to talk about tr. fluid again and transfer call to a local shop. Asked again if there was anything else. I said the acceleration and then he abruptly transferred call.

- New Concord, OH, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle stalled without warning. The contact was able to restart the vehicle to regain power. Sometimes the contact had to attempt to restart the vehicle several times. The contact contacted the dealer who confirmed that the vehicle was not included in NHTSA Campaign Number: 11V139000 (Electrical System). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,000.

- Lancaster, CA, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated no warning light was illuminated. The contact was able to pull over and restart the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

- Spanish Fork, UT, USA

Driver side rear door electric lock/unlocking mechanism stopped working approx. 3 years ago. Passenger side rear sliding door is jammed and won-??t open.

- Martinsburg, MO, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 30 mph, the vehicle loss power steering functionality and ceased. The contact stated there was no warning light illuminated. The contact restarted the vehicle and continued driving to her destination. The failure recurred several times. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to another local dealer Fred Martin Superstore (3195 Barber Rd, Barberton, OH 44203, (330) 753-4444) and the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.

- Medina, OH, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that nothing needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 11V139000 (electrical system). The manufacturer had not been informed of the failure. The failure mileage was approximately 112,000.

- Schenectady, NY, USA

The contact's daughter owns a 2010 Dodge Grand Caravan. The contact stated that the driver's side sliding door failed to open or operate as needed, without warning. The contact called federico Chrysler Dodge Jeep Ram (1875 E edwardsville rd, wood river, il 62095) where he was provided a diagnostic fee to inspect the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Cottage Hills, IL, USA

When I am driving the car straight down the road, the car engine cuts off and the steering goes rigid and difficult to steer a I glide and pull the car to the side of the road. This has happened probably 30 times over the past 3 years. Twice (when the car was only a year or so old) the shifting has just slid out of place into another gear by itself. This is so so so dangerous. I have taken my car in to a mechanic several times. They have "fixed"issues trying to fix the problem, but I spend money on"fixes" that do not resolve this terribly frightening problem.

- Stansbury Park, UT, USA

While driving in the city or in a highway all lights and engine stops also the steering wheel and the breaks harding you hardly steer it to the side road to stop the vehicle after few yards depends on the vehicle speed. We ere lucky no body was behind us in many occasions, I had this issue a month after I bought it used from a dealer and they told it is fixed, and now it is back, I coinsider it danger to me and to other drivers on the road.

- Roseville, MI, USA

The contact owns 2010 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that the vehicle loss power steering and braking functionality. The contact stated that he maneuvered to the side of the road and restarted the vehicle. Additionally, the vehicle failed to start while using the remote start feature. The contact also stated that his wife was not able to enter the vehicle using the keyfob. The contact stated that there was no warning lights illuminated. The contact called maguire Chrysler Dodge Jeep Ram of syracuse (959 hiawatha blvd w, syracuse, NY 13204) and informed the dealer of the failure. The contact was informed was to schedule an appointment. The manufacturer was made aware of the failure and informed the contact that the ignition switch was previously replaced under recall. The contact was referred to a dealer for assistance. The contact mentioned that he had replaced the drivebelt and the tensioner pulley due to the drivebelt slipping. The failure mileage was approximately 150,000.

- Syracuse, NY, USA

Driving down the road vehicle does and lose steering, brakes highway, turning, in motion

- Plymouth, IN, USA

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 65 mph, the speedometer cluster provided incorrect information prior to the vehicle losing motive power and stalling. The vehicle restarted independently. The contact stated that the failure recurred at various speeds. Additionally, the ignition key seized inside of the ignition switch and was unable to be removed. The contact contacted courtesy Chrysler Jeep Dodge Ram tampa (9207 E. adamo dr, tampa, fl 33619, (813) 694-8784) and was informed that the VIN was not under recall. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 191,466.

- Brandon, FL, USA

Van stalls while driving, the engine completely cuts out without warning. This has happened several times since January 2020. This happens randomly while driving, while stopped at a light and at idle when in park. This is extremely dangerous because there is no warning, making it impossible to get out of harms way. Sometimes the van would start back up and other times it required a jump start. I have changed my battery and starter, and do not have any other keys on my key fob. There is a recall for the tipm ( totally integrated power module) and the ignition switch. I have called the Dodge dealership as well as checked several websites to see if my vehicle was recalled. It is not based on manufacture date and VIN. I am afraid for myself, my family and other innocent drivers. This is a very serious issue that will cause a very serious accident or fatality. I cannot sell or trade in this vehicle knowing that it is unsafe to drive.

- Sterling Heights, MI, USA