The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle vibrated abnormally without warning. The contact depressed the accelerator pedal with excessive force in order for the shaking to stop. Additionally, the service engine warning light illuminated and the vehicle stalled. The contact was unable to restart the vehicle on several occasions. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately start. Several attempts were needed to start the vehicle. The contact stated that the vehicle was towed to an independent mechanic where it was diagnosed and the contact was informed that the fuel pump relay needed to be replaced. Jeep, Chrysler Dodge Ram & Fiat of Ontario located at 1202 auto center dr, Ontario, ca 91761, 909-390-9898, was contacted by phone in attempt to purchase the necessary part for repair. The contact was informed that due to NHTSA campaign number: 15V115000 (electrical system) the part was unable to be purchased. The vehicle had not been repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 115,000. The VIN was invalid.

- Maraloma, CA, USA

Van doesnt always start, taking many tries to turn over. Has been to Dodge and other mechanic several times. Been told that the tipm/ fuel pump relay is the issue. Van has shut off intermittently on the highway on two occasions.

- Everett, MA, USA

The fuel pump relay on the totally integrated power module (tipm) on my 2011 Dodge Grand Caravan is operating intermittently which is causing engine stalls and hard starts. After researching the problem, I found that there is already a recall (safety recall R09 / NHTSA 15V-115) for the same issue for other Dodge and Jeep vehicles equipped with the same engine & tipms. Troubleshooting has verified that the fuel pump relay is indeed the issue. An attempting to purchase the relay kit cbwpr091aa specified in the recall from my local Dodge dealer in conway Arkansas failed. They tell me they can't sell me the part because the recall does not cover my vehicle and that I would have to bring the vehicle in for a $1000+ tipms board replacement. Dodge is extorting exorbitant amounts from their customers for expensive repairs that could be done at a tiny fraction of the cost if customers were allowed to purchase that simple relay kit. Meanwhile I'm having to operate an unsafe vehicle until I find another source to obtain the specified part in the recall. This model vehicle should also be part of that safety recall and Dodge/Chrysler should be investigated for putting their customers at risk as a result of their unethical business practices.

- Conway, AR, USA

It started with my vehicle not starting intermittently. As the problem got worse at first we thought it may be the fuel pump. After extensive searching it was revealed to be a faulty tipm module that causes issues with the fuel system. I contacted Dodge and they validated that they are aware of the problem. There has been recalls listed for most vehicles with this same module, however not for the Dodge Grand Caravan, I do not understand why. The issue has now escalated. While driving in the pitch dark to work the vehicle started acting funny, then all power shut off, steering locked, fob locked in ignition, no lights, no blinkers, right in the middle of the road while driving. I had just dropped off my son so glad he wasn't with me. It seems the problem all goes back to the tipm which has been draining my battery and causing other electrical issues. This is a safety hazard. I contacted Dodge and they refuse to do anything to help because my vehicle is "outside the warranty". I explained how this problem doesn't even start until approx. 70,000 miles(I'm currently at 60,000). Beyond that the warrant Y was expired when I purchased it used from the Dodge dealer 3 years ago. I've contacted Dodge numerous times and no one of any stature will even talk to me since the caseworker called the case "closed" based on the warranty. I think this is immoral on the part of Dodge being that this has been a persistent problem with theses modules that goes as far back as 2010, yet they continued to use it. I purchased this vehicle so my wife can move my child around safely, and am scared to even let her drive it. At the moment no one is driving it because it died on the road and smells like the electrical system was burning. I am currently looking for a way to fix this issue. The estimated cost of repair is around $2,000.

- Chicago, IL, USA

After vehicle sits for a period of time especially when it is cold or wet out the vehicle will continue to turn over without starting the fuel pump relay is not opperating at all times as it's faulty with no way to replace it as it is not separate entity from the tipm circuit board. So there are days where the vehicle is not drivable as it will not start do to the problem of no fuel being injected into the engine due to a bad or faulty fuel pump relay.

- West Bend, WI, USA

My Dodge Grand Caravan is hard to start. Sometimes it cranks for minutes without starting, like it's out of gas. Then it will start and run fine. Sometimes it starts, but chugs and dies right away. This has happened several times in the month of October 2019 but it was worse on 10/27/19. Other 2011 models have had recalls for the tipm, the Grand Caravan has not.

- Joliet, IL, USA

My car kept stalling and cutting off. It would cut off at times while driving on busy city streets, just before totally shutting down.thought it was the battery and had that replaced. Nothing else was reading as an issue that would cause this problem. I knew it was larger problem when I was unable to jump start my vehicle or feed it gas using the pedal. Car no longer starts. Apparently I no longer have power to my fuel pump, and the relay is integrated into the fuse box. Upon doing some research this is a common issue that causes the vehicle to randomly shut off. Dealerships want $1200 to fix.

- Baltimore, MD, USA

For several months now I have dealt with a problem with the fuel pump not turning off after the vehicle has been shut off. It has drain the battery dead. Now it has evolved into a problem where the car is stalling and shutting car systems down without notice. Thank goodness I was not moving when it stalled. It appears it is a problem with the fuel pump module relay. Dodge needs to fix this problem. This is a major safety hazard.

- Wendell, NC, USA

Intermittent starting problems, will just keep cranking and not turn over. Problem continues to happen more often over time.

- Moore, OK, USA

My wife was driving with my 4 kids aged 13, 11, 8 and 3 when the Caravan stalled while in motion at the red light near a major intersection without prior warning. With no power steering or breaks, the van stopped in the middle of the intersection and on coming traffic had to break hard to prevent a collision. Boulevard Dodge Chrysler diagnosed the issue as faulty electrical issue with the fuel pump. The repair cost me $478 (Dec. 3 2018). On Tuesday Jan 15 2019 the car started different electrical problems. When I took the car back to the same dealer they told me the cause is the tipm which would cost about $2000. When I started my research I realized that both issue are related and caused by the tipm. This is an ongoing issue with many models of fca which some vehicles had recalls from fca. I am not the only one who has experiences stalling due to tipm issue on Caravan. This is a serious issue and NHTSA as well as Transport Canada has to protect the public before a serious accident or death occurs. On Feb 14 I had more electrical problems this time with an ignition coil default due to the tipm. Repair cost $ $265.90. On August 29 the car stalled again in motion while driving on the service road of a major highway. Therefore no power brakes or steering. That is beside the fact that the car won't start or has different flashing lights on the dash board.

- Saint-Laurent, Quebec, Canada, NY, USA

Internal fuel pump relay failure within tipm

- Tustin, CA, USA

When you place key in ignition car will not turn over. There is a constant clicking sound, but car will not start. After numerous attempts car will only start if you take car out of park, then shift into reverse and then back into park. Once this has been done then car will start.

- Enfield, CT, USA

Van would turn over but not start. This continues to happen over and over. The dealership told me I needed a new tipm and fuel pump. But found out this is a very common problem, and they issued a recall for other vehicles with this same part. It is the fuel relay switch inside of tipm that goes bad. It seems the fuel pump is fine. I can buy a repair part very cheap. This is plastered all over online and I think this is a known problem and should be a recall!

- Mountlaketerrace, WA, USA

When driving, the van will start shaking and shut down. This has happened while in park too. Also, when van won't start, we open up the fuse box and sometimes just by putting your hand on the fuse box the electrical system will "start-up" then we can cycle the van on. This has happened while parked outside the bank and while at a red light in traffic.

- West Columbia, TX, USA

Takata recall. 2011 Dodge Grand Caravan. We bought it in June 2018..problems began in jily 2018. It began with tire sensor light coming on and staying on but no issues....then advanced to not starting at all..evaluation resulting in several towing bills even after 2 new fuel pumps put in..then a fuel pump relay. Ran for a while and continued to shut power off while driving on highways, back rds. No warning lights just shut off. More towing costs. Very dangerous situations due to no warning and while driving when vehicle just off. Now U understanding numerous Dodge Grand Caravan dealing w same issues and refusing recall...putting lives at high risk especially w a special needs in vehicle, my little kids and kids scout friends. Its currently unable to safely drive due to its unexpected shut off while driving

- Jeannette, PA, USA

While driving, my van would suddenly accelerate. It did this multiple times then it wouldn't start. After researching other complaints on this make and model we tried the fuel relay bypass. It fixed the problem for a while be eventually it stopped working. The fuel relay is the problem and needs to be recalled because there isn't a way to permanently fix the problem at this time. Dodge issued recalls for the durango and Jeep Grand Cherokee for the same issue.

- Tahlequah, OK, USA

There are two facets of this issue. First issue: It began starting hard back in November it would crank but not turn over and start. It will often leave us stranded myself and young children for 20-45 minutes waiting for it to start.second issue: The fuel pump will remain running when vehicle is shut off and continue to run till battery is dead. Alternator has been replaced in past year and has been tested to be good, battery had to be replaced twice in two years. When diagnosed by a Dodge dealership the issue is said to be a power distribution module which costs $1,008 not including labor. The part is ordered but on national backorder with no estimated time of arrival.

- Clive, IA, USA

Vehicle stops stating, battery drains. Problem diagnosis points to fuel pump, however replacing fuel pump does not resolve the issue. The issue is tpn malfunction. The cost to replace this device is astronomical and the bypass is not fuel efficient, or long lasting.

- Hinesville, GA, USA

Car incidentally does T start !!!! delay fuel pump tipm doesn't work properly !

- Manchester, NH, USA

Would not start. Dealer said was tipm. Other people with vehicle like mine said theirs did same thing then stalled on road and got rear ended thank god that part didn't happen to me but it could have. Safety issue "??" I had trouble getting it to start then I could here something running in the back by gas cap didn't know what it was. The next morning I went out to try to start it and the battery was dead. The pump in the gas tank was what was running and drained the battery. Got a jump from repair place in town. Drove it when I got home and then have to leave in morning it would not start like it wasn't getting any gas. Turned over just would not fire. Had to have it towed to dealer. Only had 86000 miles on it.

- Milaca, MN, USA