10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
32,784 miles

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« Read the previous 20 complaints

problem #3

Jun 232014

Grand Caravan

  • 42,500 miles
My wife was traveling with our daughter on the highway when all of a sudden the instrument lights started flashing, radio went off, and the car began powering down. Thankfully she was able to safely pull off the highway into a parking lot just as it shut down. The vehicle wouldn't restart. I had to leave work early and meet her with jumper cables. In the meantime I called the dealership where we purchased this car new in October of 2012. The service representative kindly told me that because we had 42K miles on it that it was outside of the 3/36000 warranty. I expressed complete disgust with this because we consider this a new (and our dependable) vehicle that is only 20 months old. I managed to charge the battery and limp the car home. I removed the alternator and found one of the slip rings along with one brushes completely worn down to nothing. It's clearly a defective alternator that resulted in a very dangerous driving situation due to loss of power at 60mph on the highway. Chrysler customer care and the dealership had no sympathy and even after bringing the alternator into the dealership the service manager said they would need to have the vehicle towed to the dealership so they could "diagnose" it and still couldn't guarantee a warrantied replacement. The dealership wanted me to re-install the failed alternator and then get the car to them some 30 miles away in some chance of them covering the cost to replace it......so I bought a brand new alternator from another dealership at the tune of $400 and installed it myself. I also have submitted a claim to Chrysler for a full refund.......

- Little Compton, RI, USA

problem #2

Apr 152013

Grand Caravan 6-cyl

  • 26,000 miles
2011 Dodge Grand Caravan passenger sliding doors will randomly shut after being opened and reaching the full open position. Video demonstration will be posted soon on youtube with the previous sentence as search title. Occurs when any button in the car, remote, or manual handle is used to activate automatic opening of the door. Symptoms have occurred in many locations and at all car ground slope angles. Problem began after the recall powertrain software update. Car has been to dealer many times and symptoms have been reproduced at dealership. Re-training an affected door may reduce symptoms. A door module was replaced but did not repair problems. Because it is random passengers are unsuspecting. Multiple incidents have occurred with doors closing on passengers who enter before the door has finished opening. Multiple incidents have occurred of unbalanced adults placing babies into child seats who have less then one inch clearance to their arm with the door in the full open position and have no time to react. When this occurs the adult may lose hold of the baby. A parent placing a child in a carseat may have the door shut on their torso. Children or frail adults entering or exiting the vehicle may be ejecting into or out of the car and may be seriously injured during the fall. Children or adults entering or exiting the vehicle may have a body part trapped in the door and seriously injured.

- Carmichael, CA, USA

problem #1

Aug 122013

Grand Caravan 6-cyl

  • 15 miles
I purchased this auto on 8/12/2013. According to the Dodge website the car has an outstanding recall on it (safety recall N44 / NHTSA 13V-283 reprogram occupant restraint control module). I specifically asked the dealer when I bought the car if there were any recalls on it and was told "no." Now I learn that not only does it have an open recall on it, but also that Chrysler announced over a month before my purchase date.

- Livingston, NJ, USA