10.0
really awful- Crashes / Fires:
- 11 / 15
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 47,249 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.
- Maytown, PA, USA
2009 Dodge Journey. Consumer writes in regards to no parts available to complete recall notice 14V-373.
- Fernandina Beach, FL, USA
The contact owns a 2009 Dodge Journey. The contact stated that when the ignition key was turned to the on position, the vehicle failed to start intermittently. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number:14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 95,000.
- Sterling Heights, MI, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle had a sudden reduction in speed without warning. The vehicle had to be pulled over, turned off, and restarted to reset the computer each time the failure recurred. The lightning bolt warning light randomly flashed and, as the failure progressed, it remained illuminated. The dealer replaced the PCM and the failure recurred within a week. The contact was unable to get the vehicle to start. The vehicle was included in NHTSA campaign number: 14V373000 (air bags and electrical system), but the contact did not receive a notification. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was not available.
- Wyoming, MI, USA
The contact owns a 2009 Dodge Journey. The contact stated that the air bag warning light flashed and then randomly remained illuminated. The vehicle was taken to a mechanic who inspected the vehicle and provided a diagnostic trouble code. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign numbers: 14V373000 (air bags and electrical system) and 09V118000 (air bags and electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 143,000.
- East Falmouth, MA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Sharpsville, IN, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Plains, PA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Rock Falls, IL, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V313000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Lancaster, PA, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle would not start until after several attempts without warning. The failure recurred on several occasions. The vehicle was taken to the dealer, but the failure was unable to be determined. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000. Update 01/15/16
- Poughkeetsie, NY, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Burgaw, NC, USA
The contact owns a 2009 Dodge Journey. While driving at 60 mph, the windshield wipers activated independently. In addition, all the windows rolled upwards and downwards intermittently. All the warning lights on the instrument cluster illuminated. The failure recurred on numerous occasions. The vehicle was taken to multiple independent mechanics who diagnosed that the power train control module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
- El Paso , TX, USA
The contact owns a 2009 Dodge Journey. Upon starting the vehicle, it stalled and was unable to restart. The contact stated that the engine and windshield wipers failed, and the instrument panel lighting illuminated continuously. This was a recurring failure. The dealer advised the contact to bring the vehicle in for repair. The manufacturer was not notified. The approximate failure mileage was 71,000. On January 4, 2013, another vehicle crashed into the rear of the contact's vehicle. The contact's vehicle spun around, became airborne, and landed upright. The air bags failed to deploy. A police report was filed. The contact sustained injuries to left shoulder and had to wear a brace. The contact sought medical attention. The vehicle was taken to an independent mechanic, but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 51,000. Updated 02/10/16; updated 04/06/18
- Brunswick, GA, USA
The contact owns a 2009 Dodge Journey. The contact noticed that there was an abnormal noise coming from the front of the vehicle. The vehicle was taken to an independent mechanic who replaced the engine mounts, but the failure recurred. The contact also stated that the driver side window opened and closed independently. In addition, the other power windows only functioned manually. On another occasion, the vehicle stalled while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where it was diagnosed that the housing was cracked, the drive shaft going into the transmission hub was misaligned and needed to be replaced as well as the transmission. The contact received NHTSA campaign number: 14V373000 (air bags and electrical system) but the part was not available. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
- Palm Bay , FL, USA
The contact owns a 2009 Dodge Journey. The contact stated that the recall notice for NHTSA campaign number: 14V373000 (electrical system) was received in January of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 11/18/15 updated 2/10/16 updated 4/4/18
- Miami, FL, USA
The contact owns a 2009 Dodge Journey. While driving approximately 20 mph, the vehicle stalled. After several attempts, the vehicle restarted. The failure recurred multiple times intermittently. The vehicle was taken to an independent mechanic for diagnostic testing. The failure was not able to be duplicated. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
- Knoxville, TN, USA
The contact owns a 2009 Dodge Journey. While driving 25 mph, the vehicle stalled. The contact was able to restart the vehicle. In addition, the contact stated that while in park, the vehicle failed to start. All the warning lights on the instrument cluster illuminated. The failure recurred on numerous occasions. The vehicle was towed to a dealer who diagnosed that the starter needed to be replaced. The vehicle was repaired; however, the failure persisted. The VIN was included in NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Madison , ME, USA
The contact owns a 2009 Dodge Journey. While driving at various speeds, the vehicle would suddenly shut off. After restarting the engine, the vehicle would operate normally. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000. The recall notice for NHTSA campaign number: 14V373000 (electrical system) was received in February of 2015. After notifying the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The failure mileage was 80,000.
- Minot, ND, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
- Horse Cave, KY, USA
- Ferndale, WA, USA