10.0
really awful- Crashes / Fires:
- 11 / 15
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 47,447 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Ignition will shut off while driving. Also dashboard will read bad key and refuse to start. Chrysler states that it is part of recall L25 but the part is unavailable. In the meantime my car is a paperweight that I can't drive. They have no date on when parts will be available. What is my recourse?
- Denver, CO, USA
The contact owns a 2009 Dodge Journey. While starting the vehicle, the key remained in between the on and the accessory position before the vehicle stalled. The contact was able to restart the vehicle. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 11V139000 (electrical system) however, the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
- Rochester, MN, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 4/21/15
- Palatine, IL, USA
2009 Dodge Journey. Consumer writes in regards to the wireless ignition node module detents recall notice. The consumer has been unsuccessful at getting the dealer to comply with the recall. Recall # 14V373000.
- Bakersfield, CA, USA
The contact owns a 2009 Dodge Journey. The contact stated that while driving approximately 20 mph, the vehicle stalled without warning. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system). However, the parts to do the repair were unavailable. The manufacturer was made aware of the failure. The approximate failure mileage was 83,000.
- North Providence , RI, USA
I own a 2009 Dodge Journey. And received recall notification L25 / NHTSA 14V-373 however the part to do the repair was not available. I think that the manufacturer had far exceeded a reasonable amount of time. I have experienced the failure in several incidents of car not starting, fortunately, there have been no wrecks yet. I've been on phone for over an hour trying to get someone to answer my call from Chrysler customer service 1-800-853-1403. I want something done and I want it done now, before someone gets injured due to this lack of action from Chrysler!
- Piney Flats, TN, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start intermittently. The vehicle was not taken in for diagnostic testing. The manufacturer was made aware of the failure. The vehicle was apart of NHTSA campaign number: 11V139000 (electrical system) however, the parts needed were not available according to the dealer. The vehicle was not repaired. The failure mileage was 94,000.
- Calvert City , KY, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure.
- Wilmington, DE, USA
The contact owns a 2009 Dodge Journey. The contact received NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time. The contact had not experienced a failure.
- Castrol, CA, USA
2009 Dodge Journey. Consumer writes in regards to wireless ignition node module detents recall notice issue. The consumer received a recall 14V373000 last summer, and is waiting for a follow-up notice. The dealer informed the consumer, the parts were not available. Updated 11/24/15.
- Titusville, FL, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.....updated 07/22/15 updated 9/27/2017
- Fall String, TX, USA
Received recall LH/NHTSA 14V-373 for wireless ignition node module detents. Dealer has never been unable to get recall parts to permanently correct. Please advise asap as we would still like to correct this situation as soon as possible.
- Denton, TX, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 5/5/15 updated 05/12/15
- Lake Ronkonkoma, NY, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
- St Joseph, MO, USA
The contact owns a 2009 Dodge Journey. While driving at various speeds, the vehicle stalled without any warning. The vehicle was able to restart. The failure recurred numerous times. The contact mentioned that the vehicle was previously taken to a dealer where the failure was unable to be determined. The contact referenced NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to perform the repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Burlington, NJ, USA
The contact owns a 2009 Dodge Journey. While driving approximately 5 mph over a pothole, the vehicle stalled without warning. The failure occurred on several occasions. The vehicle was able to restart. The contact received notification on NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000. The VIN was unavailable.
- Seward, PA, USA
After starting up the vehicle, the radio and information display will not function at all. When the vehicle is then shut off the battery will drain rather quickly( within 8 hours) and kill the battery. If the battery is disconnected and then reconnected the radio and display will then work. This happens frequently depending on how many time the vehicle is started and stopped.my mechanic has traced it to the tipm, totally integrated power module.
- Scranton, PA, USA
The contact owns a 2009 Dodge Journey. The contact received a notification of NHTSA campaign number: 11V139000(electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Miami, FL, USA
In October 2014 I received a letter stating Chrysler had a safety recall on the frequency operated button ignition key for my Journey. As of March 2, 2105 I have yet to receive a letter to get this fixed. I think 6 months is more than enough time to have this recall taken care of for my car. The letter said I had to wait for another letter stating the part was at the dealer. I have never gotten this letter. Could you please tell me what is taking so long and when this problem will be fixed?
- Mccomb, OH, USA
- Victorville, CA, USA