10.0
really awful- Crashes / Fires:
- 11 / 15
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 47,249 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Dodge Journey. The contact indicated that they key failed to turn over into the on position preventing the vehicle from starting. The contact was included in NHTSA campaign id number: 14V373000 (electrical system). The dealer was contacted several times who indicated that the part was not available but did not specify if the contact would be placed on a waiting list. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
- Winter Haven, FL, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start as the bad key warning light illuminated. The vehicle was taken to a dealer. However, the failure was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system). The failure mileage was 48,000.
- Schaumburg, IL, USA
The contact owns a 2009 Dodge Journey. The contact stated that after starting the vehicle, the vehicle shut off. The vehicle was able to restart after the second attempt. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part was not available to perform the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 69,000.
- Broomfield, CO, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle started after several attempts. The failure occurred multiple times intermittently. The vehicle was taken to a dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
- West Plains , MO, USA
There is a recall on the ignition system and each time we call the local dealer to make an appointment, we are simply told that there isn't a part available anywhere to fix the issue. We would like to get this situation taken care of asap. Any help that can be provided would be appreciated.
- Dallas, GA, USA
The contact owns a 2009 Dodge Journey. The contact stated that while a traffic light, the vehicle stalled without warning and failed to restart. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 14V373000 (electrical system). However, the part needed to do the repair was unavailable. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 136,000.
- Williams , IN, USA
The contact owns a 2009 Dodge Journey. While driving over a bump at an unknown speed, the key slightly came out of the ignition and the vehicle stalled without warning. In addition, the bad key warning light illuminated on the instrument panel. The vehicle was towed to the contact's residence. The vehicle had not been diagnosed or repaired. The vehicle was included in NHTSA campaign number: 14V373000 (electrical system). However, the part to do the repair was unavailable. The manufacturer was not notified of the failure. The VIN was unavailable. The approximate failure mileage was 93,000.
- Fairhope, AL, USA
Dear sir or madam: I took my car into the dealership October 30, 2013 for a routine inspection and I was told by the service manager that whole car was wired wrong and my vehicle would not pass inspection. I was told that this issues was aslo affecting my brake & back up light. I was told that all my lights remained lit and appeared to stay on so it looked as if I was always breaking & backing up. Needless to say I had to pay to get this issue fixed. I was looking for other recall issues because I received a notice about the ignition and notice there was an issue listed in regards to the wiring also.
- Albany, NY, USA
The contact owns a 2009 Dodge Journey. The contact received NHTSA campaign number: 14V373000 (electrical system) and stated that the part was unavailable. The dealer was uncertain of when the part would become available and informed the contact that the part was not produced in order to service the vehicle under the recall repair. The manufacturer was not notified of the delay. The contact did not experience a failure. The VIN was unavailable.
- Stroudsburg, PA, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start on the first attempt. The contact mentioned that the vehicle was able to start after several attempts. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 14V373000 (electrical system) however, the part to perform the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.
- Bismark, AR, USA
When I try to start the car at times I only hear a click. The car will not start. I have to try it several times or put the car in neutral. Sometimes it will still just click and the I have to put it back in park.
- Cincinnati, OH, USA
As I was driving, the symbols on the dash board all came on at once. The seatbelt symbol came on even though I was wearing my seatbelt, alarms started chiming and the windshield wipers started going without being turned on. The headlights started flashing on and off. The lights on the dashboard goes off when at random. The gas needle goes to empty even though there is 3/4 tank of gas.
- Cincinnati, OH, USA
Last date of incident was on October 16, 2014, this is the 4th time my vehicle has shut off while driving it. The first time it happened I contacted Dodge whom stated there was no recall in re: Ignition problems, interestingly enough a recall was posted within weeks, since that recall I have been contacted via mail stating parts have been ordered with no known delivery date for repairs. The last incident happened while I was driving too work exiting off the expressway during rush hour traffic on the ramp with vehicles behind me and my car just shut off again. When I contact Dodge I am told there is nothing they can do I have to wait for parts and risk my life in the process due to they will not issue a rental car for this. Per my conversation with Dodge I want this well documented being I am driving a vehicle with major safety issues when it appears to randomly shut off the engine while driving, I have done everything stated in the recall letter so I may limit my risk, I have taken all keys off my key ring, I make sure key is well engaged when starting my car. Unfortunately in my case this is not a help at all being I still am having episodes of my car stalling out in traffic.
- Saint Clair Shores, MI, USA
The contact owns a 2009 Dodge Journey. The contact indicated that the vehicle failed to start on several occasions. The vehicle was taken to an authorized dealer more than five times. The technician was unable to replicate or diagnose the failure. The vehicle was not repaired. The contact was not notified that the vehicle was included in NHTSA campaign number: 11V139000 (electrical system). The manufacturer was notified. The approximate failure mileage was 20,000.
- Fulsom, PA, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle intermittently stalled and failed to start. The contact stated that the repair for NHTSA campaign number: 14V373000 (electrical system) exceeded a reasonable amount of time. The contact made multiple attempts to have the vehicle serviced under the recall. The dealer stated the parts were not available for repair. The manufacturer was not made aware of the delay. The failure mileage was 0.
- Freedom, CA, USA
Tried to start car just clicks won't turn over. Lights, radio everything turns on. This has happened several times. Sometimes if you wait it will start, sometimes if you move the gear shifter around it will start. Sometimes my battery light comes on then turns off after starting again. Same for my other indicator lights. Also my back seat doors will lock from the outside and you cant get them to unlock with the buttons or the key fob. Only by climbing in the backseat to unlock them. Starting problems seem worse after car sits for longer period or during colder weather. This is a very common problem with these vehicles.
- Holgate, OH, USA
The contact owns a 2009 Dodge Journey. The contact stated that the engine failed to start and the 'bad key' warning light illuminated. The contact was able to wiggle the key several times in order to start the engine. The failure progressed until the contact was no longer able to start the vehicle permanently. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) in September 2014 prior to the failure however, the parts needed for the repair had not yet become available. The failure mileage was 105,000.
- Delaware, OH, USA
The contact owns a 2009 Dodge Journey. While driving various speeds, the vehicle stalled. The failure occurred several times. The contact received a recall notification for NHTSA campaign number: 14V373000 (electrical system); however, the part needed to repair the vehicle was unavailable. The dealer stated that the part was ordered, but not received. The vehicle was not repaired. The failure mileage was 27,000.
- Jersey City , NJ, USA
Drove vehicle to work came home it wouldn't start. Had it towed to the dealer they did a voltage test and said it was the battery. Replaced the battery a week later it wouldn't start. Had it towed to the dealer again this time they kept the vehicle for two weeks and they came to the conclusion that it was the tipm module for a cost of $1,500 and the part is on back order. Since this part was not a recalled item I would have to pay out of pocket since I didn't purchase a warranty from them when I purchased the vehicle in June 2014. Had the vehicle for only 3 months and it broke down.
- Pilesgrove, NJ, USA
- Fostoria, OH, USA