10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 71,790 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
It has been about a month since my 2011 Dodge Journey had begun to shut off without warning while I was driving, and with nyc traffic in the city it became dangerous for me to drive. I took it to my own mechanic who said it could only be resolved by the dealership since it may be an electrical issue with the car's computer that only the service shop at the dealership has the tools to fix. I am not driving faster than 30 mph when it happens, I'm unable to brake and the car shuts off automatically. I have begun to use the emergency brake, but if there is a car that is too close, in front or behind me, I can get into an accident. Thankfully, I have always been by the shoulder on the highway and am able to pull over.
- Flushing, NY, USA
After removing the cartridge style oil filter from the assembly, a spring and broken plastic pieces flew out of the assembly. This occurred around 50,000 miles. Vehicle was covered under certified used car warranty provided by Dodge. Appears to be a common problem and the part has since been updated on new vehicles.
- Poway, CA, USA
I was driving on the freeway to work and the engine shut off. I lost power steering, power braking, ability to accelerate or really drive the car at all. All I could do was try to safely navigate an uncontrollable vehicle to the shoulder and hope I wasn't hit in the process. The check engine light came on, in addition to other warning lights (I think they were the tire pressure light, the vehicle traction control light and another indicator that looks like a lightning bolt). The car eventually restarted, but had problems driving and would start to cut out when it idled. We took it back to Dodge, they ran diagnostics but couldn't find any issues. After a lot of pressure, they replaced the main computer chip in the system. This was after replacing another minor part that didn't change the issue. This seemed to work for a few months, but then the problem began happening again. This time the engine was even more sluggish and the whole car would shake when you tried to accelerate. There was no power, even though the engine was running. Then, it would cut out again and the same warning lights came on. We are taking it back to Dodge again today to see what they can do.
- Santaquin, UT, USA
I was driving my kids to school when the engine just shut off. The power steering did not work and then the car just started back up on its own. It has happened 3 times since then. I bought a new battery and had a new alternator installed but it did not fix the problem.
- Elkhart, IN, USA
While the car is in motion, being driven, it stalls at least once per week for no apparent reason!
- Alburtis, PA, USA
Purchased 3/26/13 experiencing problems w/Dodge Journey..my 1st call to ford3-27-13@ 4:11pm.it cont. On several occasions.4/23/13 [xxx] @ Dodge stated cylinder head had misfire but not bad enough to signal light. Rec'd call from [xxx] @Ford to come& choose another car. 4-13-13, I stopped looking after 3rd-4th car when [xxx] stated to me &gilbert w Dodge called &stated will fix Dodge. [xxx] asked me give ford2wks 5-7-13 to fix the problem.4/24/13@ 4:30pm car was P/U from Dodge. 5-2-13 [xxx] N states he was under impression issue was taken care of.5/7/13 mess. From [xxx] states "working new loan to put me in another car, 5/8/13 car stopped @3:33pm tow vehicle directly to Dodge. [xxx] knew all that I've been thru.all he said "I am sorry but no cooling off period>don't want car too many problems & I've been here too many times.I asked for rental told by [xxx] no because I wasn't keeping car.I asked mark [xxx]& [xxx] if your wife was having this problems, what would you do" no one answered. Dodge- found dead battery& misfire on cylinder1,2,3,5 heads ondodge. [xxx] did leak down test.5-14-13@ 12:19pm, [xxx] states both cylinder heads needed replaced be ready by 5/17/2003. My job& family is very important to me. All of what I have been experiencing Ford has caused me to have repeatedly migraines&prolong back pain through stress. I am requesting to close contract on Dodge Journey. Please refund $4000 back, w/ vehicle tags & lic. Plates fees. On 5/22/13dodge [xxx] G states car should be ready 5/24/2013.stated a valve had failed & states parts will be re-manufactured parts. 5/24/2013@ 645P I went to Ford to get my car. Check battery sensor, oil change came on.left car need alternator.5/29/2013 car is now ready.the problems car has never been disclosed to me, & has been given to me to drive unsafe for my daughter and I. I am afraid to drive this car, what's next to happen" information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Oakland, CA, USA
Since I purchased this vehicle in September of 2011 I've had problems from the radio not working, power outlets not working, bad cylinder heads, have random loss of acceleration, bad gas tank and fuel pump. According to the technician at the dealer the Journey has a problem with the cylinder going bed within the first year. The fuel pump had to be replaced twice. The first time they replaced it I broke down in the middle of the freeway 3 days later with my family in the vehicle. The brakes and steering wheel locked up and the vehicle shutoff. I was a sitting duck waiting to be hit be oncoming vehicles. I had the vehicle towed back to the dealer and 3 days later I'm told that the vehicle is fixed but I need to replace the brakes because they were at 0%. first of all I just had to replace the tires 2 months prior and my brakes were fine now I have no brakes at all. Secondly they said they road tested the vehicle the first time they should have fixed the issue but yet they didn't tell me I needed new brakes. I couldn't fuel my vehicle to full. It generally stop around 3/4. they have replaced everything there is to replace and the car still doesn't work. After the second time the fuel pump was replaced I was told my vehicle was fixed I picked it up and it was worse than when I drop it off. The vehicle was making loud noises, vibrating, and I still couldn't tell how much gas was in the tank. On top of all of that they tried to charge me 20 dollars for gas and when I refused to pay they took the gas out the vehicle and left it on the line next to the E. I had enough gas to make it to the gas station. Needless to say I'm still without a vehicle.
- Spring Valley, CA, USA
The contact owns a 2011 Dodge Journey. The contact was traveling 55 to 60 mph when the engine stalled. The check engine warning light illuminated after the failure. The vehicle restarted after the failure. The vehicle was taken to the dealer three times. The manufacturer was also contacted. The vehicle was not repaired. The failure mileage was 16,000 and the current mileage was 17,500.
- Mcconnellburg, PA, USA
- Cornish , ME, USA