The contact owns a 2012 Dodge Journey SE. The contact stated that while driving approximately 20 to 25 mph, the vehicle spun out of control without any warning. The vehicle stopped after it crashed into the guard rail. The contact did not receive any injuries. The police were contacted and a report was available. The vehicle was later towed to a dealer. The manufacturer was contacted and they informed her that an investigator would come out and diagnose the vehicle. The vehicle was not repaired pending the investigation. The failure and current mileages were approximately 3,000.

- Boonton, NJ, USA

I purchased the vehicle on June 15,2012. Unexpectedly, on September 22, 2012 my vehicle lost control at the location I 287nb exit 41A parsippany ramp onto 80 E traffic then my vehicle lost control and slammed onto the guard rail repeatedly. I immediately notified john johnson of the incident and I pleaded for them to send me a tow truck because of my 100,000 mi warranty. Further, I contacted the manufacturers Chrysler group and explained the situation. Eventually, because of the accident cause and effect they took the vehicle and send for a contractor inspector from Pennsylvania to inspect the car. After the inspection, the contractor contacted me and told me he is sending in the report to Chrysler and wait a week before contacting them for a copy of the report. Moreover, I followed up, and Chrysler could not tell me who was handling my case. Finally, after pursuing my case someone told me that my vehicle case file was closed and sent to the legal department because it was determined that my vehicle steering wheel went out. Further, I was told that someone would be in contact with me shortly. No one contacted me and several weeks passed and I still didn't hear anything from the Chrysler group. I tried again until I got an answer and I was told to expect a letter and no further information was provided. Eventually, after a long wait, I received a letter that stated that my claim is denied and that the inspector did not find any manufacturing defect that caused the accident. I asked for a copy of the report and Chrysler refuse to provide me with the inspection report that gathered information from the vehicle imaging onboard computer systems. Additionally, I am still without my car or a car. My family and I have had pain and suffering and hardship over this ordeal. And I am still making monthly payments for a car I don't have or drive. Can you please help me?

- Boonton, NJ, USA