10.0

really awful
Crashes / Fires:
3 / 4
Injuries / Deaths:
2 / 0
Average Mileage:
34,046 miles

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« Read the previous 20 complaints

problem #21

Nov 102017

Journey

  • 26,000 miles
An unknown issue is completely draining the battery. Thus, rendering the truck inoperable. The auto door locks would not work and the vehicle would not start. The first occurrence took place roughly two months ago. The service department at darcars temple hills, md, tried to convince me that I left my truck running. This time, same exact issue took place.

- Washington, DC, USA

problem #20

Sep 152017

Journey

  • 25,000 miles
On several occasions, my Journey has just shut down while in motion. This has happened to me and my husband. Lights go off, engine will not start, cannot push the brake to initialize startup. Online I have found many others with the same problem. Some believe that it is related to the key fab. The electronics key is not being recognized and shutting down the car. I took it to Dodge dealer and of course they could not duplicate problem or get a code. However, the danger of this is unacceptable!! I have two boys under the age of four! will a death have to occur to investigate this!?

- Temple, GA, USA

problem #19

Jun 012015

Journey

  • 4,024 miles
The contact owns a 2015 Dodge Journey. While operating the vehicle, it experienced several electrical malfunctions. The contact stated that the display screen turned off and on, the seat belt alarm erroneously chimed, and the park indicator erroneously illuminated while driving. The vehicle was taken to university Dodge in florance, Alabama where it was diagnosed that the PCM was faulty and needed to be replaced. The PCM was replaced, but the failures continued. The vehicle was taken back to the dealer on multiple occasions and the PCM was flashed, but the failures continued. The manufacturer was notified. The failure mileage was 4,024.

- Killen, AL, USA

problem #18

Jul 152017

Journey

  • 16,700 miles
One week after purchasing vehicle, navigation system had errors. When attempting to find route, received two error messages. "can't unlock maps" and "detailed maps are required for routing. No detailed maps found on this unit." Took vehicle to the dealership (still under warranty) and they performed software upgrade and said it was now working. Went to leave dealership, started vehicle, and error messages returned. Dealership said they'd now have to order new radio as this was a common problem. Also told the dealership about message that appeared on dash that said "key has left vehicle" - even though I had the key fob on my person, was sitting in the driver's seat, and my engine was running. Also received an error message about the fuel cap and the low fuel icon stayed on for two days after filling with fuel. Readjusted the fuel cap twice and icon still remained and then disappeared after two days on it's own. Dealership said they'd look at it if it happens again. Possibly related to the computer system issue.

- Juda, WI, USA

problem #17

Feb 072017

Journey

  • 21,000 miles
Navigation system defective. Unit stopped working less than year after purchasing new. Dealer stated entire unit needs to be replaced. Researched issue online and the defect is reported repeatedly by owners of 2015 Dodge Journeys. Defect appears to be systemic but a recall has not been issued by Dodge and they refuse to cover once basic warranty (3yr / 36,000 mi) expires.

- Hollywood, MD, USA

problem #16

Jul 302017

Journey

  • 36,000 miles
Air conditioner randomly turns on. Upon acceleration and or starting or stopping car. At a stop sign or light.

- San Ysidro, CA, USA

problem #15

Jul 282017

Journey

  • 42,300 miles
Battery light came on followed by check engine light. Then received a message saying battery saver mode. Car function such as remote start and radio were not working. My battery was completely dead and replaced it with a new one. 4 days later, same problems occured. This time car shut off while driving. This was very scary and extremely dangerous. I have been having so many problems with this car ever since my factory warranty expired.

- Pomona, CA, USA

problem #14

Jul 072017

Journey

  • 19,973 miles
When in motion going at variety speeds the car stalls mid movement and power steering stops. It has happened at stops as well as in motion.

- Cornville, AZ, USA

problem #13

Mar 142017

Journey

  • 28,000 miles
While my husband was driving home from work on 3/14/17, he stopped to help a fellow officer that was stranded, he got out of the vehicle and was helping the other officer he smelled smoke and looked back and saw that it was our car on fire. The fire occurred in the front drivers side door panel, he was able to drive the vehicle home, after he thought the fire was out. The next day he drove the car to the auto shop, while on the way there the fire restarted, he was able to make it to the body shop. The vehicle sat at the dealer ship for 13 or 14 days before we finally got the okay from Chrysler to fix it. The mecahanical part was fixed, however the sever smell from the smoke, burnt rubber, and plastic was not. We did take the vehicle back, and the dealership did do everything they could to get the smell out, the smell is still there. This is the only vehicle we have.so we have had no choice, but to drive it. My boys both have severe asthma and allergies, so riding in a car with a constant odor of smoke and burnt stuff is extremely unhealthy. My husband has also had a cough from the smoke inhailation that occurred, he is currently coughing stuff up outta his lungs. I have made at least 20-25 phone calls to Chrysler, and have not received one back, we have not even received the report from the fire inspector that they sent. I would really just like to get some answers and know my rights. Any and all help would be greatly appreciated.

- New York Mills, NY, USA

problem #12

Mar 172017

Journey

  • 39,000 miles
Drivers head rest deployment. Sitting in vehicle at a standstill in parking lot. Stepped on brake to start engine and drivers head rest deployed, hitting driver in back of head and forcing head into steering wheel. No major injury, other than headache and bruise on forehead. The vehicle has never been involved in rear accident. Gathered car fax information to prove no damage. Mileage approx 39,000. I purchased the vehicle from reputable dealer (enterprise car sales - san antonio) on December 28, 2016. Current driver has not been involved in rear-end collisions, bumps or damage to rear of vehicle. Dealer claims not responsible for vehicle. Original factory warranty expired at 36,000 miles. Local Dodge dealership claimed not covered and not a factory defect. Insurance company claims not a covered damage, so not responsible. This should be considered a safety hazard. Tried to reset headrest, but will not go back into place. Currently have it held together with a leather belt. Concerns whether the passenger headrest will deploy without warning. I feel the manufacturer should replace the headrest at no charge to the vehicle owner.

- San Antonio, TX, USA

problem #11

Dec 222016

Journey

  • 29,000 miles
I have had this car 5 times in two months to the dealership for the same thing. Something has been killing the battery. The dealer has not been able to find what is wrong outside of replacing the new battery. It is at yucca valley Chrysler center in yucca valley ca 92284 760-228-1818. This could be an safety issue if the car stops in traffic and will not start.

- 29 Palms, CA, USA

problem #10

Jul 252016

Journey

  • 9,100 miles
I purchased my vehicle in November 2015, just two weeks ago while stopped at a light my vehicle just turned off. When trying to restart my vehicle jolted then turned on, I took to the dealership they stated all it needed was a software update and it would fix it and that it would never happen again. While 4 days later it happened again this time the vehicle was in motion we were turning a corner and bam the car turns off again almost getting slammed by another vehicle. I had to help my.husband pull the wheel to turn, the steering wheel locked braked didn't work or accelerator. I opened a case with Chrysler and they say they can't do anything for me. I really need help.with this some please help this is a unsafe vehicle

- Las Vegas, NV, USA

problem #9

Jan 252016

Journey

  • 18,000 miles
I am experiencing intermittent issues with the illumination of tne interior lighting to include the 4.3-inch touch screen display, the ts display has at times not illumintated for up to a full minute. Also at times the interior lighting will dim for no reason, no external lighting has changed to cause this to happen. Uconnect often will have issues with connecting to phone. The illumination issues occur either after the vehicle has just been started or it has occured while driving. We are also expereincing issues with the brake being difficult to press down on when attempting to start the vehicle, either with the remote start or without. We recently have taken in the vehicle to have it inspected and they did not see any issues. The dealer did not even think about updating any software which might resolve this issue, as I am seeing online here: www-ODI.NHTSA.dot.gov/owners/searchresults.action?searchtype=prod&prodtype=V&targetcategory=a&activetab=3&searchcriteria.model_yr=2015&searchcriteria.make=Dodge&searchcriteria.model=Journey&searchcriteria.prod_ids=1978691

- Chaska, MN, USA

problem #8

Jan 012015

Journey

  • 5,000 miles
Have received two notices regarding the defective anti-lock brake system module. Dealer says they will call when part is available. Should I be concerned for my safety" why is this taking so long to resolve"

- Chesterton, IN, USA

problem #7

Oct 312015

Journey

  • 9,000 miles
The contact owns a 2015 Dodge Journey. While driving 15 mph, the vehicle stalled without warning. The contact was able to restart the vehicle, but the failure recurred. The vehicle was taken to be diagnosed, but the mechanic was unable to duplicate the failure and there was no fault code. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.

- Barstow, CA, USA

problem #6

Oct 062015

Journey

  • miles
While driving down the highway the left side window switch started to smoke. He pulled into a parking lot and turned the vehicle off and the smoke stopped. He then started the vehicle back up and fire came out of the window switch.

- North Myrlte Beach, SC, USA

problem #5

Sep 272015

Journey

  • 2,400 miles
The contact owns a 2015 Dodge Journey. The contact stated that while driving at low speeds, the vehicle stalled. Moments later, the vehicle was able to be restarted and the vehicle operated as normal. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was 2,400.

- College Station, TX, USA

problem #4

Sep 112015

Journey

  • 5,200 miles
This is the third time in 3 months... the check engine light turns on, goes off, then the fuel cap light comes on. The first time we were told it was a sensor and there was a minor vapor leak detected so Dodge replaced the sensor. The second time it happened, there was a major vapor leak detected so they replaced the gas cap. This is the third time and are waiting to see what is causing it now. Also, yet another issue occurred in which the air bag light came on and the air conditioning fan would not blow, supposedly that situation resolved itself although this was witnessed by the service department at the dealership because they could not recreate it. Finally, we purchased a 4 cylinder and live in a climate that gets up over 115 degrees. When accelerating, the A/C blows warm. The service department has stated that this is a known issue with the 4 cylinder Dodge Journeys.

- Surprise, AZ, USA

problem #3

Aug 182015

Journey

  • 1,400 miles
The contact owns a 2015 Dodge Journey. While driving approximately 40 mph, the check engine light illuminated, the gauges failed to operate, and the vehicle shut off. The vehicle restarted after one attempt. The dealer stated that the body control module failed. The body control module was replaced, but the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,400.

- Palm Bay , FL, USA

problem #2

Aug 192015

Journey

  • 3,792 miles
When I attempted to start the vehicle by placing my foot on the break and pressing the start engine button, the car initially began to start but then shut off (it was on a half tank of gas). I released the break, and then made a second attempt; pressing the break and pressing the start engine button. This time the engine repeated the initial vehicle start sound (as if it were coughing), until I hit the start engine button to turn cancel the process or turn the engine off. The vehicle started successfully on third attempt. When I got home, I noticed that the vehicle's engine icon was on - not blinking, just on. I turned off my engine, and then turned it back on and the engine icon lit up again. This morning when I was discussing it with my husband he let me know that a few days ago the Journey hood was popped. I don't even know where the hood popper is, and none of my personal belongings got snagged on anything so I don't believe I am the one who popped it.

- Moreno Valley, CA, USA

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