10.0

really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
2 / 0
Average Mileage:
40,785 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #30

Nov 022018

Journey

  • 62,000 miles
Everytime it rains the car floods on either the passenger side or driver side. This is caused electrical malfunctions and lights to flicker. May lead to early corrosion and frame instability.

- Inwood, WV, USA

problem #29

Sep 012018

Journey

  • 50,000 miles
Driver's headrerst deployed and cannot be put back together, but there was no accident.

- Villa Rica, GA, USA

problem #28

Jul 032017

Journey

  • 19,600 miles
June 2017: Ignition failure, total component replacement; July 2017, September 2017; July 2018: Camshaft position sensor failure resulting in engine stall, full electrical system failure and total vehicle shutdown at highway speeds (60+mph) forced to coast vehicle to a stop; beginning July 2017 intermittent and ongoing: Unresponsive transmission resulting in delayed or not changing of gears, elevated RPM readings while mph stays stuck (I.e. 4500+ rpms but vehicle will not accelerate past 40mph), extremely deceased average miles per gallon with no significant change to driving habits or miles driven (I.e. previous average appox 19.9 mpg, current read 13.2 with); vehicle out of service 55 days for repairs in the last calendar year

- Las Vegas, NV, USA

problem #27

Jul 072018

Journey

  • 70,000 miles
My car was not running. I had just gotten in my car and the headrest deployed and hit me in the back of the head.

- Diboll, TX, USA

problem #26

May 092018

Journey

  • 46,000 miles
Car suddenly turned off while in motion causing wheel and rim damage as well as back number damage. Replaced battery after check engine light came on at which time the vehicle operated fine the previous day and had been sitting overnight(diagnosed by auto zone), replaced on 6-Jul-18. Today 18-Jul-18 absolutely no lights or power to the vehicle. I have tried jumps and car is still inoperable. It gets so hot in here that the interior surfaces are melting and chipping off.

- San Antonio, TX, USA

problem #25

Jul 042018

Journey

  • miles
I will be driving and the car will shut off with out warning. When I turn the car off sometimes it will start back up. Don't feel safe driving this car with out 2 year old son. It has happened multiple times

- Elmendorf, TX, USA

problem #24

Jun 302018

Journey

  • 48,000 miles
I have a 2015 Dodge Journey that has had major problems with it. Before the car was even a year old it was taking into the shop for transmission problems. The car completely shut off on me while driving in the middle of a busy intersection while I was turning left. The car would not restart and had to be towed to the dealership. At that point, the service was escalated to a higher department and a high level repair person was brought in. Less than 15,000 miles later, the car began heavily shaking every time it was driven. The find was that there was a missing bolt in the tie rod. The service man said there was no reasonable excuse that could explain how this would even occur. Today, the car is in the shop for the second time in three days. Initially for the batter light coming on while driving. I was told there was a loose wire and some corrosion on the batter but that it was repaired. Less than 24 hours later then light came on again while driving this time with the warning on the panel that read battery saving mode. I immediately returned the car to the shop. Waited all day yesterday only to be given the same explanation that was previously given. Upon further probing I discover the car had never even been re inspected. The car continues to be in the shop has has been undrivable for 4 days now. I have a 6 year old sone who is transported in the vehicle daily. I¿M beginning to fear for his safety in the car given its history and will no longer place him in harms way by driving in this car. The unbelievable serious problems that have occurred with this vehicle are alarming. Especially, given the fact that there is no clear explanation as to why the issues are arising. These are not normal wear and tear complications. These are serious manufacturing issues.

- Hayward, CA, USA

problem #23

Jun 112018

Journey

  • 50,248 miles
Driver side continues to blow hot air while the passenger blows cool air while the A/C is running. Told it was the blend door motor and got it fixed. A few days later, the some problem began again.

- Temple, TX, USA

problem #22

Jun 072018

Journey

  • 25,000 miles
Vehicle stalls after coming to stop and attempting to resume. It starts back up after being put into park and pushing ignition button.

- San Antonio, TX, USA

problem #21

Apr 302018

Journey

  • 87,000 miles
The vehicle will lose power while driving down the road and simultaneously the traction control light activates followed by the car launching forward and the service AWD and ABS lights activating. The vehicle was taken to a Chrysler garage which duplicated the problem and saw the faults in the computer. However the garage was unable to formulate a solution. They stated they checked all the connections and ran the vehicle approximately 160 miles without any additional occurrences and released the vehicle without any further repair. 4 days later and approximately 150 miles the problem recurred in a parking lot while backing up with the lights activating in the same sequence.

- Bloomington, MD, USA

problem #20

Mar 072018

Journey

  • 55,000 miles
The contact owns a 2015 Dodge Journey. While driving 50 mph, the contact's vehicle was involved in a front end collision. The air bags deployed. A police report was filed. The vehicle was towed to a salvage yard, but it was not determined if it was destroyed. The manufacturer and dealer were not notified. There was one injury that required medical attention. The contact suffered from severe bruising to the chest and neck areas due to the air bag deployment. The contact was also in severe pain. The failure mileage was approximately 55,000.

- Dallas, TX, USA

problem #19

Mar 052018

Journey

  • 49,000 miles
Tengo problemas con el MÓdulo de control del sistema antibloqueo de frenos (ABS) ya que el dealer me ha dado garantia varias veces pero necesito saber si hay algun recall por que no me han avisado Y ya la ha daÑado varias veces.

- Naguabo, PR, USA

problem #18

Feb 052018

Journey

  • miles
While driving my vehicle, it shuts down on me, steering wheel locks and it stops accelerating. It is very dangerous, as it just stops on me. It has left me in the middle of the city street, and its been a few times now. The check engine light is on, although, in two occasions, when the car started back up, the check engine light goes away. It's nerve wrecking and scary to know that it will shut down on me just like that, while in motion. I drive on the highway, I just hope, next time, it doesn't shut down on me in the highway. I have made a service car to the car dealership where I purchased it and will be taking it in to get seen in a couple of days.

- Moreno Valley, CA, USA

problem #17

Dec 222017

Journey

  • miles
Heater core...there is multiple complaints on the heater core going out. Costing people atot of money. My car is just 3 years old heat should still work.

- Spotsylvania, VA, USA

problem #16

Nov 102017

Journey

  • 26,000 miles
An unknown issue is completely draining the battery. Thus, rendering the truck inoperable. The auto door locks would not work and the vehicle would not start. The first occurrence took place roughly two months ago. The service department at darcars temple hills, md, tried to convince me that I left my truck running. This time, same exact issue took place.

- Washington, DC, USA

problem #15

Jul 072017

Journey

  • 31,000 miles
While driving on busy intersection vehicle just shut off on its own. Steering wheel locked therefore I had no control. Almost crashed into another vehicle and median. Had to wait for it to come to a complete stop on the middle of intersection to be able to restart it.

- Cathedral City, CA, USA

problem #14

Mar 172017

Journey

  • 30,000 miles
Eltronic stability control light randomly comes on while driving and front passenger hub is going out at only 30K miles

- St Helens, OR, USA

problem #13

Dec 172016

Journey

  • 23,295 miles
3 separate incidents, all involving braking while in motion, spread over about 2 months. 1., took too long to come to a stop while braking at a red light (6 car lengths); 2., light tap caused car to screech to a stop; 3. complete failure; no response to repeated pumping; no resistance felt when pressing brake all the way to the floor, nearly flipped into a ditch, caused over $8K damages. The car itself had 23,295 miles on it when all this happened. Dodge "investigator" said nothing's wrong.

- Saint Augustine, FL, USA

problem #12

Mar 142017

Journey

  • 28,000 miles
While my husband was driving home from work on 3/14/17, he stopped to help a fellow officer that was stranded, he got out of the vehicle and was helping the other officer he smelled smoke and looked back and saw that it was our car on fire. The fire occurred in the front drivers side door panel, he was able to drive the vehicle home, after he thought the fire was out. The next day he drove the car to the auto shop, while on the way there the fire restarted, he was able to make it to the body shop. The vehicle sat at the dealer ship for 13 or 14 days before we finally got the okay from Chrysler to fix it. The mecahanical part was fixed, however the sever smell from the smoke, burnt rubber, and plastic was not. We did take the vehicle back, and the dealership did do everything they could to get the smell out, the smell is still there. This is the only vehicle we have.so we have had no choice, but to drive it. My boys both have severe asthma and allergies, so riding in a car with a constant odor of smoke and burnt stuff is extremely unhealthy. My husband has also had a cough from the smoke inhailation that occurred, he is currently coughing stuff up outta his lungs. I have made at least 20-25 phone calls to Chrysler, and have not received one back, we have not even received the report from the fire inspector that they sent. I would really just like to get some answers and know my rights. Any and all help would be greatly appreciated.

- New York Mills, NY, USA

problem #11

Mar 042017

Journey

  • miles
The graco snugride 30 sticks to the base when trying to release it. The straps tighten unevenly.

- Mifflinburg, PA, USA

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