10.0

really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
2 / 0
Average Mileage:
38,086 miles

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« Read the previous 20 complaints

problem #7

Jan 012016

Journey

  • 10 miles
I have recieved 3 recalls and all of them the manufacturer just says to contact dealer for vehicle inspection and part repair. Its been 3 mos and poway Dodge dealer said to wait till I got another recall notice that parts have been distributed. I am wondering if I need to have the accident before the company accepts responsability for repairs or worst deaths in my family. I have a two year old and an 8 year old to protect Mr. CEO/vp. First it was the breaks, then seat belt, now navigation system. I also have not been able to use one of the air condition vents in front seat cause its never circulated since I bought it. Was my car made on a Friday before happy hour?

- Poway, CA, USA

problem #6

Dec 052015

Journey 4-cyl

  • miles
ON EARLY DECEMBER 2015, WATER LEAK INSIDE MY VEHICLE, I BROUGHT THE VEHICLE TO KENDALL DODGE, THE BACK SEAT CONTAINERS WERE FILL WITH WATER, THE CARPET WAS WET AS WELL, KENDALL DODGE KEEP THE VEHICLE FOR A ONE AN A HALF WEEK, WHEN THEY CALL ME TO ADVISED ME THAT THE VEHICLE WAS READY WHEN I SHOW UP TO THE DEALER TO PICK UP THE CAR THE CASE MANAGER SHOW ME THE VEHICLE IT WAS NOTED THAT THE BACK SEAT CONTAINER WERE HALF WAY WITH WATER, I ASK THE CASE MANAGER WHAT WAS DONE IN MY VEHICLE SHE COULDN'T ANSWER SHE APOLOGIZED AND SHE TOLD ME THAT SHE WILL SEND THE CAR BACK TO THE SHOP, 3 DAYS LATER THEY CALL ME AGAIN TO TELL ME THAT THE VEHICLE WAS READY, WHEN I PICK UP THE CAR AN INSPECTION WAS DONE AND IT WAS NOTED THAT THE BACK CONTAINER HAD RUST, I ASK AGAIN, NO RESPONSE, SINCE THE BEGINNING OF THIS I BEEN IN CONTACT WITH CHRYSLER, I HAD REQUESTED MOLD TEST OR REPLACEMENT OF THE CARPET, THE VEHICLE SMELLS BAD HAD RUST I DONT KNOW IF IT HAS MOLD CHRYSLER KEEP GIVING ME THE RUN AROUND, THIS VEHICLE WAS NEW WHEN IT WAS PURCHASE MAY 26 2015, IN ADDITION THE TRANSMISSION KEEP GIVING ME PROBLEMS IT SEEMS THAT THEY ARE DEFAULTING IN THE AGREEMENT THAT WAS MADE WHEN I PURCHASE AND SIGN FOR THIS VEHICLE, I HAVE TWO LITTLE GIRLS AND THEY SPEND A LOT OF TIME IN THIS VEHICLE GOING TO SCHOOL AND PLACES AND AM NOT SURE IF THIS VEHICLE IS SAFE FOR THEM, PLEASE HELP MY TEL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Miami, FL, USA

problem #5

Nov 022015

Journey

  • miles
2015 Dodge Journey. Consumer writes in regards to unsatisfactory customer service at dealership. The consumer stated the dealer has been unable to remedy the defect.

- Aurora, CO, USA

problem #4

Oct 282015

Journey

  • 7,700 miles
This is a rental car, therefore not positive if it's a 2015 model. While driving on the expressway, I shifted in my seat and my foot accidentally touched the hood release. The hood opened while driving, although not completely since it has a secondary hood latch release. The hood was bouncing until I could safely pull over at the next exit.

- Chicago, IL, USA

problem #3

May 012015

Journey

  • 500 miles
My sister and I purchased a Dodge Journey 2015, we only had it approx 3 weeks, briefly after returning home we found the car on fire which caught the carport and eventually the house. Fire inspector ruled car was started by the vehicle. Everything was destroyed.

- El Mirage, AZ, USA

problem #2

Aug 082015

Journey

  • 21,000 miles
While driving when slowing down from various speeds the entire radio system will shut down and reboot. The air and all cuts off when this happens. The screen has went black, and fullnof wildncolor and just simple falls when this hapoens the system reboots after a few minutes. Taken to dealership several times with no luck. =/ also is stalling and brake petal is very hard to push when trying to start.

- Columbus, MS, USA

problem #1

Jul 192015

Journey

  • 10,520 miles
Was driving outt of state in a 5 month old vehicle. We then stopped at a food place for about 25 minutes. When I tried to start the car, brake pedal was hard and would not give way, dash lights lit up run light as well but vehicle did not start. On several occassions the same thing happened with no results. After 5 attempts, the vehicle finally started and the check engine light lit up. Light stayed on for 4 days and then went off. Contacted dealership, after inspection determined crankshaft sensor message was recorded. Part was ordered and replaced. Hope this fixes the problem. Have seen all older models have similar issues. Hope Dodge addresses ant exsisting issues on new models.

- Va Beach, VA, USA