8.4

pretty bad
Typical Repair Cost:
$470
Average Mileage:
102,050 miles
Total Complaints:
131 complaints

Most common solutions:

  1. replace dashboard (53 reports)
  2. recall on dash would help (32 reports)
  3. not sure (31 reports)
  4. file class action to mandate dodge to replace safety hazard (7 reports)
  5. replace dash with quality material (4 reports)
  6. install pre formed plastic dash (3 reports)
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« Read the previous 20 complaints

problem #111

Sep 152010

Ram 2500 SLT Diesel

  • Automatic transmission
  • 93,541 miles

truck has a dash cover on it and still the dash is completely blown out, and dodge knows its a problem

- Joe P., greenville, oh, US

problem #110

Dec 032013

Ram 2500

  • Automatic transmission
  • 110,000 miles

THIS IS REAALY BAD AND SHOULD BE FIXED BEFORE SOMEONE GETS HURT OR KILLED AS WELL AS THE COSMETIC LOOKS OF THE DASH.IF DODGE KNOWS OF THE PROBLEM THEN THEY SHOULD FIX IT.

- Jill C., Pleasant Hill, NC, US

problem #109

Oct 012013

Ram 2500 Sport 5.9L I6

  • Automatic transmission
  • 152,000 miles

truck has a dash cover on it and still the dash is completely blown out, and dodge knows its a problem but won't man up and fix it.

- Derek H., Nelsonville, OH, US

problem #108

Nov 052011

Ram 2500 5.9L

  • Automatic transmission
  • 90,000 miles

My 66 impalas original dash didn't look this bad! Embarrassing for dodge I'm in collision repair and this is a definate safety issue if air bags deploy, dash will pretty much turn to shrapnel! hope no one gets injured hate to buy another dash that's gonna crack. like many of you I take great care of my truck and this is a huge dissappointment

- rockindaddy1967, Eastmeadow, NY, US

problem #107

Jan 012012

Ram 2500 V8

  • Automatic transmission
  • 90,000 miles

What is the deal with the dashboards on Dodge cracking and splintering in a million pieces? It is unsightly that the whole dash is caving in and dangerous if there is an accident and the millions of plastic shards are sent flying. dodge really needs to address this problem asap

- Robin M., Fort Worth, TX, US

problem #106

Aug 082012

Ram 2500

  • Automatic transmission
  • 84,880 miles

My dashboard is falling apart!!! Really looks bad on my Dodge Truck!!!!

- brendankentucky, Leitchfield, KY, US

problem #105

Dec 152010

Ram 2500 Diesel

  • Automatic transmission
  • 120,000 miles

Dashboard is totally destroyed,I sure hope when I get hit in the face with a piece of plastic and have an accident dodge will be ready for real trouble.

- Curt V., St. James, MO, US

problem #104

Mar 012013

Ram 2500

  • Manual transmission
  • 136,253 miles

Dash has been falling into vents and the whole dash is caving in definitely a safety issue. Parts blow out vents while turning on ac almost hit me in the eye several times.

- Barrett T., Ft Myers, FL, US

problem #103

Aug 302004

Ram 2500 V6 Diesel

  • Automatic transmission
  • 54,000 miles

I We own a 2001 Dodge Ram 2500 diesel, 4wd and decided to clean her up. First eyesore is the dash with three cracks in various places. Like quite a few others on here, the dash is an eyesore and a serious hazard to anyone riding in the truck. I decided to google "dash covers" and landed here, reading about a slew of other folks with the same problem in the same year and model Dodge. We h ave owned Dodge trucks for some time and we encouraged our friends to buy Dodge! Several own Dodges now but, plan to buy Fords their next purchase. Really very sad because we love the truck. However, we dislike poor quality and that is what Dodge gave us. My husband loves his truck and is working toward bringing the truck back to showroom quality. Diesel got so expensive we had no choice but to park her for three years. Our mileage sucked! Now to find out the dash is bound to start caving in we are wondering if we should go ahead and trade before it gets really bad! There's no excuse for the use of shoddy material! Correct me if I'm wrong, but didn't we bail Chrysler out with our tax dollars? Somehow I' not feeling the love nor are we seeing any gratitude. Hmm, I wonder what Farm Bureau will have to say when they find out Dodge refuses to step up and own their problem? Farm Bureau gives its members a $500 purchase discount if we buy a Dodge. We've used the $500 as part of our down paymènt three times so far. I wish someone would give us the information we need to file a complaint with the Feds. I took the phone number and address someone provided so we can file complaints with Chrysler, but what good is it? That's asking Chrysler to monitor the complaints. Does anyone really expect Chrysler to step up and initiate a recall without the feds pushing it? We have to file complaints with the consumer protection agency! Everyone pick up that pen and write a short well detailed complaint and demand action based on the safety hazards involved, (possible air bag damage or failure to deploy, shards af dangerous plastic projectiles in an accident, fire hazard as a result of plastic shards cutting and exposing wires that can short and burst into flame, possibly threatening lives if the truck is garage kept, and a fire hazard during droughts). The list could go on! What's the saying? Let's kick ass and take names! As a group we CAN do this

- pavedngold, Sebulon, Zebulon, US

problem #102

Oct 032009

Ram 2500 5.9L V8

  • Automatic transmission
  • 86,000 miles

did not realize the problem was so widespread until I saw the NY Times article.

- civich, Luther, OK, US

problem #101

Apr 102012

Ram 2500 Sport 5.9L I6

  • Automatic transmission
  • 180,000 miles

Dash is made of garbage grade plastic and tends to crack. Mine has 3 cracks in various spots. Dash should hold together better due to high cost of vehicle.

- Chris G., Waterford, WI, US

problem #100

Jan 012007

Ram 2500 STL 6.5L

  • Manual transmission
  • 100,000 miles

The dash cracked at 100,000.When I talke to Dodge they said there was no recall and the truck was not under warranty and that it was too old. I told them this was a defect, the truck was taken care of, and the last 7 years the truck has been keep inside and only drove 5000-6000 miles a year. I was then told they do not have enough complaints to say they have an issue. I told them there is no reason this should happen and I paid a lot of money and should have a better product then this. They got their money, so they don't care.

- Miles C., Peculiar, MO, US

problem #99

May 052006

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 34,000 miles

Dodge need to replace all the cracked dashes on the truck. Piss poor excuse for it happening on a vehicle that cost as much as they do.

- Steve A., Carrollton, GA, US

problem #98

Aug 152012

Ram 2500 Diesel

  • Manual transmission
  • 210,000 miles

Really disappointed, the dash is cracked in about 5 places. Thought it was just my vehicle, but I see everyone else is having a problem. Dodge needs to fix this

- cj1959, Fort Collins, CO, US

problem #97

Sep 012010

Ram 2500 5.9L

  • Manual transmission
  • 100,000 miles

The plastic dash is totally cracked and is falling apart.

- steveburnett, Sedona, AZ, US

problem #96

Jan 012003

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 94,000 miles

click to see larger images

crack in the dashboard crack in the dashboard crack in the dashboard

Dealers tell me this is common complaint but offer no assistance other than customer replacement which was around $700 in 2007.

- Moyse M., Leander, TX, US

problem #95

Jul 012007

Ram 2500

  • Automatic transmission
  • 80,000 miles

I really didn't realize that the crack in my dashboard was a problem many people has had until this year.2012. I just figured it was something I may have done but after much research I have found dashboard with the same exact problem as mine. My dodge truck right now has 258,000 miles on it and besides this cracked up caved in dash board it runs fairly well. I have contacted Chrysler Corporate office about this. They told me to get an estimate and that they would cover half of the expense but the quote that I received is 2,700. I really think that this should have been a recall. If I would have know this issue earlier I would not have waited this long before getting it replace. Now my entire dashboard is about in pieces. I really don't know what to do next.

- sstcowgirl, Fresno, TX, US

problem #94

Apr 102007

Ram 2500 Sport Diesel

  • Automatic transmission
  • 87,000 miles

QUALITY IS SURPRISING. NOT WHAT YOU EXSPECT. REASON WHY MADE IN THE USA IS MADE WITH POOR QUALITY AND CRAFTMANSHIP.

- wleeds, Parker, CO, US

problem #93

Jun 012001

Ram 2500 SLT 5.9L Dsl

  • Automatic transmission
  • 8,000 miles

The dash begins to crack, cracks split entirely through and chunks began falling out leaving holes where items on dash fall through causing fire hazard near firewall, items lodge in moving mechanisms jamming hvac system. Fear of fire, inability to wipe down dash because of chunks falling from dash assembly, what would happen in a crash when items in truck become dislodged and become projectiles? Risk assessment?

- ytsur60, Fresno, CA, US

problem #92

Jun 012009

Ram 2500

  • Manual transmission
  • 147,000 miles

i DIDN'T KNOW IT WAS A PROBLEM IN OTHER DODGE RAMS UNTIL I RAN ACROSS IT BY CHANCE ON THE INTERNET WHEN I WAS LOOKING FOR A DIFFERENT PART I JUST ASSUMED IT WAS BECAUSE I LEFT IT IN THE SUN.

APPARENTLY DODGE IS SATISFIED TO SELL VEHICLES WITH CHEAP DEFECTIVE PARTS

- charlesennis, Bowie, MD, US

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