Technical Service Bulletins (TSBs) for the 2017 C-Max are official communications between Ford & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.

    BRAKES (PWS)

    • TSB #SSM 46296

      Date Announced:
      JAN 10, 2017
      NHTSA ID:
      #10095159

      SOME 2016-2017 FOCUS AND C-MAX VEHICLES BUILT ON OR AFTER 1-AUG-2016 MAY EXHIBIT A GROWL OR RUBBING NOISE FROM THE WHEEL ASSEMBLY AFTER PRE-DELIVERY INSPECTION HAS BEEN PERFORMED TO REMOVE THE BRAKE ROTOR COVERS. Read More »

    • TSB #SSM 46053

      Date Announced:
      SEP 05, 2016
      NHTSA ID:
      #10109056

      Some 2017 Focus and C-Max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. Read More »

    ENGINE (PWS)

    • TSB #TSB 22-2162

      Date Announced:
      MAY 02, 2022
      NHTSA ID:
      #10211709

      Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 ... Read More »

    • TSB #SSM 47790

      Date Announced:
      FEB 06, 2019
      NHTSA ID:
      #10156874

      Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, ... Read More »

    • TSB #SSM 46816

      Date Announced:
      SEP 13, 2017
      NHTSA ID:
      #10119671

      2017 vehicles equipped with a 2.0L GTDI, 2.3L GTDI, or 2.5L PFI engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser ... Read More »

    • TSB #TSB 17-2072

      Date Announced:
      APR 21, 2017
      NHTSA ID:
      #10109002

      Some 2017 C-MAX/Fusion Hybrid/Energi and MKZ Hybrid vehicles may exhibit an illuminated MIL with DTC P0071 stored in the powertrain control module (PCM). Read More »

    • TSB #SSM 46410

      Date Announced:
      FEB 23, 2017
      NHTSA ID:
      #10095855

      SOME 2017 FUSION HEV/PHEV, C-MAX HEV/PHEV, AND MKZ HEV VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DTC P0071 AND/OR DEGRADED HVAC PERFORMANCE IN AUTOMATIC MODE ONLY WITH AN AMBIENT TEMPERATURE READING OF 50 DEGREES F DISPLAYED IN THE ... Read More »

    • TSB #SSM 46295

      Date Announced:
      JAN 10, 2017
      NHTSA ID:
      #10095154

      TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. Read More »

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    • TSB #SSM 46076

      Date Announced:
      SEP 19, 2016
      NHTSA ID:
      #10109069

      Some 2016 Model Year Fusion, MKZ and C-MAX Hybrid Electric Vehicles(HEV) vehicles equipped with 2.0L DOHC Gas/Electric engines may exhibit MIL On with Diagnostic Trouble Code P0137(O2 Sensor Circuit Low Voltage (Bank 1 Sensor 2) in ... Read More »

    ENGINE AND ENGINE COOLING

    • TSB #SSM 49821

      Date Announced:
      MAY 24, 2021
      NHTSA ID:
      #10194428

      Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »

    • TSB #SSM 48598

      Date Announced:
      FEB 28, 2020
      NHTSA ID:
      #10171962

      2013-2018 C-Max, 2013-2020 Fusion Hybrid/MKZ Hybrid vehicles may exhibit a MIL with Diagnostic Trouble Code (DTC) P0340 and/or P0344. This may occur due to excessive moisture build up in the engine oil. Read More »

    • TSB #TSB 19-2207

      Date Announced:
      JUN 28, 2019
      NHTSA ID:
      #10162068

      Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. Read More »

    • TSB #TSB19-2158

      Date Announced:
      MAY 24, 2019
      NHTSA ID:
      #10160812

      Some 2017-2019 Fusion Hybrid/Fusion Energi/MKZ Hybrid and 2017-2018 C-Max vehicles built on or before 27-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P013A stored in the ... Read More »

    • TSB #SSM 47502

      Date Announced:
      AUG 31, 2018
      NHTSA ID:
      #10144951

      Some 2017-2018 Fusion, MKZ and C-Max vehicles with 2.0L Gas/Electric engine may exhibit an illuminated MIL with DTC P013A in the Powertrain Control Module(PCM). This may be due to an exhaust system leak. Read More »

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:ENGINE

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:ENGINE:DIESEL

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:COOLING SYSTEM

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

    • TSB #18M02

      Date Announced:
      JUN 13, 2018
      NHTSA ID:
      #10143113

      Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage Read More »

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

    • TSB #SSM 46085

      Date Announced:
      SEP 21, 2016
      NHTSA ID:
      #10109070

      The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »

    FUEL SYSTEM, GASOLINE

    • TSB #SSM 47765

      Date Announced:
      JAN 24, 2019
      NHTSA ID:
      #10153975

      Some 2013-2018 C-MAX, 2013-2019 Fusion Energi, and 2017-2019 Fusion/MKZ Hybrid vehicles may exhibit an illuminated MIL with diagnostic trouble code (DTC) P04B5. Read More »

    FUEL SYSTEM, GASOLINE:STORAGE

    • TSB #SSM 47090

      Date Announced:
      FEB 19, 2018
      NHTSA ID:
      #10136603

      Some 2017-2018 Energi and Hybrid vehicles may exhibit a fuel door opening delay longer than 15 sec or unable to open condition without refueling system or fuel door related DTCs. Read More »

    FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES

    • TSB #SSM 47090

      Date Announced:
      FEB 19, 2018
      NHTSA ID:
      #10136603

      Some 2017-2018 Energi and Hybrid vehicles may exhibit a fuel door opening delay longer than 15 sec or unable to open condition without refueling system or fuel door related DTCs. Read More »

    POWER TRAIN

    • TSB #TSB 22-2396

      Date Announced:
      OCT 25, 2022
      NHTSA ID:
      #10225458

      Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. Read More »

    • TSB #SSM 50744

      Date Announced:
      MAY 04, 2022
      NHTSA ID:
      #10211728

      Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the ... Read More »

    • TSB #TSB 22-2066

      Date Announced:
      APR 26, 2022
      NHTSA ID:
      #10210730

      Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. Read More »

    • TSB #TSB 21-2152

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194434

      Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. Read More »

    • TSB #TSB 21-2033

      Date Announced:
      MAR 10, 2021
      NHTSA ID:
      #10189767

      Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. Read More »

    • TSB #SSM 48423

      Date Announced:
      DEC 20, 2019
      NHTSA ID:
      #10169986

      Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »

    • TSB #TSB 19-2207

      Date Announced:
      JUN 28, 2019
      NHTSA ID:
      #10162068

      Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. Read More »

    • TSB #SSM 47976

      Date Announced:
      MAY 10, 2019
      NHTSA ID:
      #10160931

      On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Read More »

    • TSB #TSB 19-2065

      Date Announced:
      MAR 06, 2019
      NHTSA ID:
      #10156508

      Some 2017 Fusion Hybrid/Fusion Energi/MKZ Hybrid/C-Max and 2019 Fusion Hybrid/MKZ Hybrid vehicles built on or before 27-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P013A stored ... Read More »

    • TSB #16B35

      Date Announced:
      AUG 30, 2016
      NHTSA ID:
      #10092578

      CERTAIN 2016-2017 MODEL YEAR C-MAX AND FUSION ENERGI VEHICLES - REPROGRAM POWERTRAIN CONTROL MODULE. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION

    • TSB #SSM 49821

      Date Announced:
      MAY 24, 2021
      NHTSA ID:
      #10194428

      Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »

    • TSB #SSM 47170

      Date Announced:
      MAR 21, 2018
      NHTSA ID:
      #10137101

      Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

    • TSB #TSB19-2158

      Date Announced:
      MAY 24, 2019
      NHTSA ID:
      #10160812

      Some 2017-2019 Fusion Hybrid/Fusion Energi/MKZ Hybrid and 2017-2018 C-Max vehicles built on or before 27-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P013A stored in the ... Read More »

    • TSB #SSM 46900

      Date Announced:
      NOV 02, 2017
      NHTSA ID:
      #10127405

      Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. Read More »

    • TSB #TSB 17-2072

      Date Announced:
      APR 21, 2017
      NHTSA ID:
      #10109002

      Some 2017 C-MAX/Fusion Hybrid/Energi and MKZ Hybrid vehicles may exhibit an illuminated MIL with DTC P0071 stored in the powertrain control module (PCM). Read More »

    • TSB #16B35-S1

      Date Announced:
      SEP 09, 2016
      NHTSA ID:
      #10109084

      Certain 2016-2017 Model Year C-MAX and Fusion Energi Vehicles - Reprogram Powertrain Control Module Read More »

    • TSB #16B35

      Date Announced:
      AUG 30, 2016
      NHTSA ID:
      #10092578

      CERTAIN 2016-2017 MODEL YEAR C-MAX AND FUSION ENERGI VEHICLES - REPROGRAM POWERTRAIN CONTROL MODULE. Read More »

    POWER TRAIN:AXLE ASSEMBLY

    • TSB #SSM 46098

      Date Announced:
      SEP 29, 2016
      NHTSA ID:
      #10109076

      2013-2017 Fusion, MKZ and C-Max Hybrid and Energi vehicles equipped with HF35 eCVT transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. Read More »

    ELECTRICAL SYSTEM

    • TSB #SSM 50975

      Date Announced:
      JUL 29, 2022
      NHTSA ID:
      #10217028

      Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass??A???A???A???A?/LincolnWay??A???A???A???A? app indicating Vehicle Has Entered Deep Sleep Mode. Read More »

    • TSB #SSM 50804

      Date Announced:
      MAY 24, 2022
      NHTSA ID:
      #10212957

      Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access ... Read More »

    • TSB #TSB 22-2162

      Date Announced:
      MAY 02, 2022
      NHTSA ID:
      #10211709

      Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 ... Read More »

    • TSB #SSM 50067

      Date Announced:
      AUG 27, 2021
      NHTSA ID:
      #10201050

      Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »

    • TSB #SSM 50039

      Date Announced:
      AUG 16, 2021
      NHTSA ID:
      #10201013

      Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. Read More »

    • TSB #SSM 49086

      Date Announced:
      AUG 12, 2020
      NHTSA ID:
      #10179356

      Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. Read More »

    • TSB #SSM 48908

      Date Announced:
      JUN 17, 2020
      NHTSA ID:
      #10177042

      Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. Read More »

    • TSB #SSM 48858

      Date Announced:
      MAY 29, 2020
      NHTSA ID:
      #10176123

      Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. Read More »

    • TSB #SSM 48757

      Date Announced:
      APR 22, 2020
      NHTSA ID:
      #10174421

      Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". Read More »

    • TSB #SSM 48619

      Date Announced:
      MAR 09, 2020
      NHTSA ID:
      #10172972

      SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is ... Read More »

    • TSB #SSM 48340

      Date Announced:
      NOV 21, 2019
      NHTSA ID:
      #10168810

      Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. Read More »

    • TSB #SSM 48123

      Date Announced:
      AUG 07, 2019
      NHTSA ID:
      #10164497

      For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Read More »

    • TSB #SSM 48053

      Date Announced:
      JUN 24, 2019
      NHTSA ID:
      #10162087

      Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, ... Read More »

    • TSB #SSM 47850

      Date Announced:
      APR 26, 2019
      NHTSA ID:
      #10159489

      Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). Read More »

    • TSB #SSM 47875

      Date Announced:
      MAR 18, 2019
      NHTSA ID:
      #10156594

      Some 2014-2019 Escape, 2014-2018 C-MAX, Focus, and Transit Connect vehicles not equipped with an auto start/stop system may exhibit an inability to program and/or no electrical power after installation of a service part body control ... Read More »

    • TSB #SSM 47790

      Date Announced:
      FEB 06, 2019
      NHTSA ID:
      #10155562

      Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, ... Read More »

    • TSB #SSM 47790

      Date Announced:
      FEB 06, 2019
      NHTSA ID:
      #10156874

      Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, ... Read More »

    • TSB #SSM 47748

      Date Announced:
      JAN 17, 2019
      NHTSA ID:
      #10153968

      Some 2016-2019 Escape and 2016-2018 Focus/C-Max vehicles may exhibit a customer perceived concern of a FDIM screen flicker during transitions between day/night mode and/or during auto headlamp on/off. Read More »

    • TSB #SSM 47703

      Date Announced:
      DEC 10, 2018
      NHTSA ID:
      #10153944

      Some 2014-2019 Escape, 2014-2018 C-MAX,Focus, and Transit Connect vehicles may exhibit a concern of not able to program and/or no electrical power after installation of a service part Body Control Module(BCM). Read More »

    • TSB #SSM 47649

      Date Announced:
      NOV 06, 2018
      NHTSA ID:
      #10152468

      2013  2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. Read More »

    • TSB #SSM 47538

      Date Announced:
      SEP 21, 2018
      NHTSA ID:
      #10149770

      Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. Read More »

    • TSB #TSB 18-2282

      Date Announced:
      SEP 18, 2018
      NHTSA ID:
      #10149751

      Some 2013-2017 Fusion Energi and C-Max Energi vehicles may exhibit an illuminated MIL with DTC P0C27 and/or P0C28. Follow the Service Procedure steps to correct the condition. Read More »

    • TSB #SSM 47444

      Date Announced:
      AUG 02, 2018
      NHTSA ID:
      #10144930

      Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, ... Read More »

    • TSB #SSM 47428

      Date Announced:
      JUL 20, 2018
      NHTSA ID:
      #10144217

      Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete ... Read More »

    • TSB #SSM 47379

      Date Announced:
      JUN 22, 2018
      NHTSA ID:
      #10143102

      Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47380

      Date Announced:
      JUN 22, 2018
      NHTSA ID:
      #10143103

      Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »

    • TSB #SSM 47198

      Date Announced:
      MAR 29, 2018
      NHTSA ID:
      #10137110

      Some 2013-2017 Fusion Energi, 2012-2017 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete ... Read More »

    • TSB #SSM 47167

      Date Announced:
      MAR 19, 2018
      NHTSA ID:
      #10137100

      Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47161

      Date Announced:
      MAR 15, 2018
      NHTSA ID:
      #10137097

      Some 2012-2017 Focus BEV, 2013-2016 Fusion Energi And 2013-2017 CMAX Energi vehicles equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via My Ford Mobile app, discharged battery, incomplete user ... Read More »

    • TSB #SSM 47129

      Date Announced:
      MAR 05, 2018
      NHTSA ID:
      #10137084

      Some 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. Read More »

    • TSB #SSM 47041

      Date Announced:
      JAN 29, 2018
      NHTSA ID:
      #10140332

      Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47007

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10138522

      The EV Range after fully charging a Focus Electric, C-MAX/Fusion Energi may vary after each charge event. The window sticker indicates 0-20 mile range for C-MAX Energi, 0-21 mile range for Fusion Energi. Read More »

    • TSB #SSM 46947

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127424

      Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »

    • TSB #SSM 46948

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127425

      Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Read More »

    • TSB #SSM 46949

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127426

      Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. Read More »

    • TSB #SSM 46900

      Date Announced:
      NOV 02, 2017
      NHTSA ID:
      #10127405

      Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. Read More »

    • TSB #SSM 46857

      Date Announced:
      OCT 06, 2017
      NHTSA ID:
      #10125076

      Some 2017 C-MAX vehicles built 1-Jun-2017 and through 26-Sep-2017 may exhibit an illuminated MIL with DTCs P26D0, P26CA, P059F, U019F, U0194, U091F and/or U0284. Read More »

    • TSB #SSM 46073

      Date Announced:
      SEP 19, 2016
      NHTSA ID:
      #10109067

      Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC ... Read More »

    • TSB #SSM 46058

      Date Announced:
      SEP 08, 2016
      NHTSA ID:
      #10109058

      Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. Read More »

    • TSB #SSM 46011

      Date Announced:
      AUG 18, 2016
      NHTSA ID:
      #10092555

      SOME 2015-2017 FOCUS/C-MAX/ESCAPE VEHICLES EQUIPPED WITH ONE TOUCH UP FEATURE. THE 2016-2017 WORKSHOP MANUAL SECTION 501-11 WAS UPDATED 8/2016 WITH REVISED DIAGNOSTICS, THE 2015 WSM UPDATES WILL FOLLOW LATER. Read More »

    • TSB #SSM 45917

      Date Announced:
      JUL 01, 2016
      NHTSA ID:
      #10091230

      SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON ... Read More »

    • TSB #SSM 45918

      Date Announced:
      JUL 01, 2016
      NHTSA ID:
      #10091267

      SOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. Read More »

    ELECTRICAL SYSTEM:12V/24V/48V BATTERY

    • TSB #SSM 47007

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10140321

      The EV Range after fully charging a Focus Electric, C-MAX/Fusion Energi may vary after each charge event. The window sticker indicates 0-20 mile range for C-MAX Energi, 0-21 mile range for Fusion Energi. Read More »

    • TSB #SSM 46486

      Date Announced:
      MAR 23, 2017
      NHTSA ID:
      #10100508

      SOME 2016-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. Read More »

    ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

    • TSB #SSM 47130

      Date Announced:
      MAR 05, 2018
      NHTSA ID:
      #10137085

      Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle ... Read More »

    ELECTRICAL SYSTEM:SOFTWARE

    • TSB #SSM 50375

      Date Announced:
      DEC 23, 2021
      NHTSA ID:
      #10205694

      Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. Read More »

    • TSB #TSB 20-2255

      Date Announced:
      AUG 06, 2020
      NHTSA ID:
      #10179117

      Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and ... Read More »

    • TSB #SSM 47211

      Date Announced:
      APR 04, 2018
      NHTSA ID:
      #10137126

      Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. Read More »

    • TSB #SSM 47041

      Date Announced:
      JAN 29, 2018
      NHTSA ID:
      #10140332

      Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 46848

      Date Announced:
      SEP 28, 2017
      NHTSA ID:
      #10119684

      Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Read More »

    • TSB #SSM 46834

      Date Announced:
      SEP 21, 2017
      NHTSA ID:
      #10119678

      Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »

    • TSB #SSM 46813

      Date Announced:
      SEP 13, 2017
      NHTSA ID:
      #10119669

      Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. Read More »

    • TSB #SSM 46702

      Date Announced:
      JUL 14, 2017
      NHTSA ID:
      #10115952

      Some 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. Read More »

    • TSB #16B35-S1

      Date Announced:
      SEP 09, 2016
      NHTSA ID:
      #10109084

      Certain 2016-2017 Model Year C-MAX and Fusion Energi Vehicles - Reprogram Powertrain Control Module Read More »

    ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE

    • TSB #TSB 22-2230

      Date Announced:
      JUN 21, 2022
      NHTSA ID:
      #10214758

      Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 ... Read More »

    VISIBILITY

    • TSB #SSM 48130

      Date Announced:
      AUG 09, 2019
      NHTSA ID:
      #10164508

      Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Read More »

    VISIBILITY:GLASS, SIDE/REAR

    • TSB #SSM 48130

      Date Announced:
      AUG 09, 2019
      NHTSA ID:
      #10164508

      Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Read More »

    VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

    • TSB #SSM 46011

      Date Announced:
      AUG 18, 2016
      NHTSA ID:
      #10092555

      SOME 2015-2017 FOCUS/C-MAX/ESCAPE VEHICLES EQUIPPED WITH ONE TOUCH UP FEATURE. THE 2016-2017 WORKSHOP MANUAL SECTION 501-11 WAS UPDATED 8/2016 WITH REVISED DIAGNOSTICS, THE 2015 WSM UPDATES WILL FOLLOW LATER. Read More »

    SEAT BELTS

    • TSB #SSM 46102

      Date Announced:
      SEP 30, 2016
      NHTSA ID:
      #10109079

      Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. Read More »

    SEAT BELTS:FRONT:RETRACTOR

    • TSB #SSM 46102

      Date Announced:
      SEP 30, 2016
      NHTSA ID:
      #10109079

      Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. Read More »

    STRUCTURE

    • TSB #17-2218

      Date Announced:
      NOV 03, 2017
      NHTSA ID:
      #10127394

      Some 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Read More »

    STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

    • TSB #TSB 20-2171

      Date Announced:
      MAY 18, 2020
      NHTSA ID:
      #10175895

      Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles ... Read More »

    STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

    • TSB #SSM 46197

      Date Announced:
      NOV 11, 2016
      NHTSA ID:
      #10095991

      SOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. Read More »

    TIRES

    • TSB #SSM 47007

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10140321

      The EV Range after fully charging a Focus Electric, C-MAX/Fusion Energi may vary after each charge event. The window sticker indicates 0-20 mile range for C-MAX Energi, 0-21 mile range for Fusion Energi. Read More »

    TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

    • TSB #SSM 46153

      Date Announced:
      OCT 26, 2016
      NHTSA ID:
      #10091003

      SETTING THE CORRECT TIRE INFLATION PRESSURE IS AN IMPORTANT STEP IN THE PRE-DELIVERY PROCESS AND DURING ROUTINE MAINTENANCE INTERVALS. Read More »

    WHEELS

    • TSB #SSM 47007

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10140321

      The EV Range after fully charging a Focus Electric, C-MAX/Fusion Energi may vary after each charge event. The window sticker indicates 0-20 mile range for C-MAX Energi, 0-21 mile range for Fusion Energi. Read More »

    • TSB #SSM 46053

      Date Announced:
      SEP 05, 2016
      NHTSA ID:
      #10109056

      Some 2017 Focus and C-Max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. Read More »

    SEATS

    • TSB #TSB 22-2104

      Date Announced:
      MAR 21, 2022
      NHTSA ID:
      #10209209

      This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, ... Read More »

    • TSB #SSM 50502

      Date Announced:
      FEB 17, 2022
      NHTSA ID:
      #10208146

      Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 ... Read More »

    • TSB #TSB 21-2236

      Date Announced:
      JUL 22, 2021
      NHTSA ID:
      #10199536

      Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 ... Read More »

    • TSB #TSB 20-2171

      Date Announced:
      MAY 18, 2020
      NHTSA ID:
      #10175895

      Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles ... Read More »

    • TSB #TSB 18-2361

      Date Announced:
      DEC 04, 2018
      NHTSA ID:
      #10153931

      Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan ... Read More »

    LANE DEPARTURE

    • TSB #SSM 46947

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127424

      Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »

    BACK OVER PREVENTION

    • TSB #SSM 46947

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127424

      Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »

    COMMUNICATION:MANUFACTURER TELEMATICS

    • TSB #SSM 50257

      Date Announced:
      NOV 04, 2021
      NHTSA ID:
      #10203848

      Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. Read More »

    EQUIPMENT

    • TSB #SSM 52476

      Date Announced:
      APR 24, 2024
      NHTSA ID:
      #10254138

      All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ... Read More »

    • TSB #TSB 22-2104

      Date Announced:
      MAR 21, 2022
      NHTSA ID:
      #10209209

      This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, ... Read More »

    • TSB #TSB 21-2152

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194434

      Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. Read More »

    • TSB #SSM 49086

      Date Announced:
      AUG 12, 2020
      NHTSA ID:
      #10179356

      Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. Read More »

    • TSB #SSM 48911

      Date Announced:
      JUN 18, 2020
      NHTSA ID:
      #10177038

      Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. Read More »

    • TSB #SSM 48908

      Date Announced:
      JUN 17, 2020
      NHTSA ID:
      #10177042

      Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. Read More »

    • TSB #SSM 47749

      Date Announced:
      JAN 17, 2019
      NHTSA ID:
      #10153969

      Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Read More »

    • TSB #TSB 18-2361

      Date Announced:
      DEC 04, 2018
      NHTSA ID:
      #10153931

      Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan ... Read More »

    • TSB #SSM 47649

      Date Announced:
      NOV 06, 2018
      NHTSA ID:
      #10152468

      2013  2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. Read More »

    • TSB #SSM 47428

      Date Announced:
      JUL 20, 2018
      NHTSA ID:
      #10144217

      Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete ... Read More »

    • TSB #SSM 47379

      Date Announced:
      JUN 22, 2018
      NHTSA ID:
      #10143102

      Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47380

      Date Announced:
      JUN 22, 2018
      NHTSA ID:
      #10143103

      Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »

    • TSB #SSM 47201

      Date Announced:
      MAR 30, 2018
      NHTSA ID:
      #10137113

      Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or ... Read More »

    • TSB #SSM 47041

      Date Announced:
      JAN 29, 2018
      NHTSA ID:
      #10140332

      Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47009

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10140323

      The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). Read More »

    • TSB #SSM 46947

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127424

      Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »

    • TSB #SSM 46949

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127426

      Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. Read More »

    • TSB #SSM 46297

      Date Announced:
      JAN 11, 2017
      NHTSA ID:
      #10095161

      THE EV RANGE AFTER FULLY CHARGING A 2017 FOCUS ELECTRIC, C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGE EVENT. THE WINDOW STICKER INDICATES 0-20 MILE RANGE FOR 2017 CMAX ENERGI, 0-21 MILE RANGE FOR 2017 FUSION ENERGI. Read More »

    • TSB #16B35-S2

      Date Announced:
      DEC 14, 2016
      NHTSA ID:
      #10094778

      CERTAIN 2016-2017 MODEL YEAR C-MAX AND FUSION ENERGI VEHICLES - REPROGRAM POWERTRAIN CONTROL MODULE. Read More »

    • TSB #SSM 46076

      Date Announced:
      SEP 19, 2016
      NHTSA ID:
      #10109069

      Some 2016 Model Year Fusion, MKZ and C-MAX Hybrid Electric Vehicles(HEV) vehicles equipped with 2.0L DOHC Gas/Electric engines may exhibit MIL On with Diagnostic Trouble Code P0137(O2 Sensor Circuit Low Voltage (Bank 1 Sensor 2) in ... Read More »

    • TSB #SSM 46011

      Date Announced:
      AUG 18, 2016
      NHTSA ID:
      #10092555

      SOME 2015-2017 FOCUS/C-MAX/ESCAPE VEHICLES EQUIPPED WITH ONE TOUCH UP FEATURE. THE 2016-2017 WORKSHOP MANUAL SECTION 501-11 WAS UPDATED 8/2016 WITH REVISED DIAGNOSTICS, THE 2015 WSM UPDATES WILL FOLLOW LATER. Read More »

    • TSB #SSM 45918

      Date Announced:
      JUL 01, 2016
      NHTSA ID:
      #10091267

      SOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. Read More »

    EQUIPMENT:ELECTRICAL

    • TSB #SSM 47041

      Date Announced:
      JAN 29, 2018
      NHTSA ID:
      #10138533

      Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47041

      Date Announced:
      JAN 29, 2018
      NHTSA ID:
      #10140332

      Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »

    • TSB #SSM 47009

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10138524

      The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). Read More »

    • TSB #SSM 47009

      Date Announced:
      JAN 10, 2018
      NHTSA ID:
      #10140323

      The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). Read More »

    • TSB #SSM 46930

      Date Announced:
      NOV 22, 2017
      NHTSA ID:
      #10127417

      Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. Read More »

    • TSB #SSM 46861

      Date Announced:
      OCT 06, 2017
      NHTSA ID:
      #10125079

      Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »

    • TSB #SSM 46545

      Date Announced:
      APR 26, 2017
      NHTSA ID:
      #10109023

      Some 2014-2017 Focus/C-MAX vehicles when a replacement BCM is received for a service repair may include a white Keyless Entry Card. In an effort to consolidate the complexity of BCM's only the highest level will be available for service. Read More »

    • TSB #SSM 46073

      Date Announced:
      SEP 19, 2016
      NHTSA ID:
      #10109067

      Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC ... Read More »

    • TSB #SSM 46058

      Date Announced:
      SEP 08, 2016
      NHTSA ID:
      #10109058

      Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. Read More »

    EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

    • TSB #SSM 47080

      Date Announced:
      FEB 14, 2018
      NHTSA ID:
      #10136597

      2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. Read More »

    • TSB #SSM 46151

      Date Announced:
      OCT 26, 2016
      NHTSA ID:
      #10090990

      SOME 2016-2017 FORD AND LINCOLN VEHICLES EQUIPPED WITH SYNC 3 AND NAVIGATION MAY EXHIBIT A CONDITION IN WHICH THE SIRIUSXM TRAFFIC LISTING IS NOT LOADING BUT ALL REMAINING TRAVEL LINK FEATURES OPERATE PROPERLY. Read More »

    EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

    • TSB #SSM 50375

      Date Announced:
      DEC 23, 2021
      NHTSA ID:
      #10205694

      Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. Read More »

    • TSB #SSM 46948

      Date Announced:
      NOV 29, 2017
      NHTSA ID:
      #10127425

      Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Read More »

    • TSB #SSM 46860

      Date Announced:
      OCT 06, 2017
      NHTSA ID:
      #10125078

      Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. Read More »

    • TSB #SSM 45917

      Date Announced:
      JUL 01, 2016
      NHTSA ID:
      #10091230

      SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON ... Read More »

    EQUIPMENT:ELECTRICAL:INFOTAINMENT

    • TSB #TSB 22-2309

      Date Announced:
      AUG 03, 2022
      NHTSA ID:
      #10218617

      Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger ... Read More »

    EQUIPMENT:MECHANICAL

    • TSB #TSB 22-2104

      Date Announced:
      MAR 21, 2022
      NHTSA ID:
      #10209209

      This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, ... Read More »

    EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

    • TSB #SAN-Vol1 I1

      Date Announced:
      JUN 08, 2023
      NHTSA ID:
      #10240743

      The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. Read More »

    • TSB #SSM 48598

      Date Announced:
      FEB 28, 2020
      NHTSA ID:
      #10171962

      2013-2018 C-Max, 2013-2020 Fusion Hybrid/MKZ Hybrid vehicles may exhibit a MIL with Diagnostic Trouble Code (DTC) P0340 and/or P0344. This may occur due to excessive moisture build up in the engine oil. Read More »

    • TSB #SSM 47703

      Date Announced:
      DEC 10, 2018
      NHTSA ID:
      #10153944

      Some 2014-2019 Escape, 2014-2018 C-MAX,Focus, and Transit Connect vehicles may exhibit a concern of not able to program and/or no electrical power after installation of a service part Body Control Module(BCM). Read More »

    • TSB #SSM 46450

      Date Announced:
      MAR 14, 2017
      NHTSA ID:
      #10099458

      SOME VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 AND/OR P0025. THIS MAY BE DUE TO SMALL DEBRIS CAUSING THE VCT SOLENOID TO STICK. Read More »

    • TSB #SSM 46454

      Date Announced:
      MAR 14, 2017
      NHTSA ID:
      #10100024

      SOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. Read More »

    EQUIPMENT ADAPTIVE/MOBILITY

    • TSB #TSB 21-2152

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194434

      Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. Read More »

    • TSB #SSM 47428

      Date Announced:
      JUL 20, 2018
      NHTSA ID:
      #10144217

      Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete ... Read More »

    • TSB #SSM 47380

      Date Announced:
      JUN 22, 2018
      NHTSA ID:
      #10143103

      Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »

    EQUIPMENT:APPLIANCE:AIR CONDITIONER

    • TSB #SSM 47850

      Date Announced:
      APR 26, 2019
      NHTSA ID:
      #10159489

      Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). Read More »

    • TSB #SSM 46410

      Date Announced:
      FEB 23, 2017
      NHTSA ID:
      #10095855

      SOME 2017 FUSION HEV/PHEV, C-MAX HEV/PHEV, AND MKZ HEV VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DTC P0071 AND/OR DEGRADED HVAC PERFORMANCE IN AUTOMATIC MODE ONLY WITH AN AMBIENT TEMPERATURE READING OF 50 DEGREES F DISPLAYED IN THE ... Read More »

    • TSB #SSM 46285

      Date Announced:
      DEC 23, 2016
      NHTSA ID:
      #10094763

      SOME 2017 FUSION HEV/PHEV, C-MAX HEV/PHEV, AND MKZ HEV VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DTC P0071 AND/OR DEGRADED HVAC PERFORMANCE IN AUTOMATIC MODE ONLY WITH AN AMBIENT TEMPERATURE READING OF 50 DEGREES F DISPLAYED IN THE ... Read More »

    UNKNOWN OR OTHER

    • TSB #TSB 22-2230

      Date Announced:
      JUN 21, 2022
      NHTSA ID:
      #10214758

      Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 ... Read More »

    • TSB #SSM 50257

      Date Announced:
      NOV 04, 2021
      NHTSA ID:
      #10203848

      Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. Read More »

    • TSB #SSM 48619

      Date Announced:
      MAR 09, 2020
      NHTSA ID:
      #10172972

      SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is ... Read More »