Consumer received recalls 01I013000 & 01V255000 concerning front coil spring failure. Consumer learned that the coil spring on the right side broke. Vehicle was towed to repair shop and then to the dealer, who informed consumer that the coil spring was covered under the recalls, and needed to order the part. Consumer was waiting for the part to arrive.

- Apex, NC, USA

While driving 55 mph a popping noise was produced from the front driver's side tire. When driver looked out she didn't see anything so she continued to drive. Suddenly driver noticed smoke coming from the tire. She pulled over. As a result the coil spring broke, puncturing the tire. No impact reported. Two weeks later the passenger's side coil springs failed, puncturing the second tire.

- Blacksburg, VA, USA

Recall 01V255000, while driving at any speed the consumer heard a rumbling sound coming from beneath the vehicle. Upon inspection of the vehicle consumer found that the front suspension springs broke. Consumer's vehicle was not included in the recall due to VIN.

- Littleton, IL, USA

The front coil spring broke. The consumer was told that the parts needed to repair the vehicle were unavailable. The manufacturer stated that it could be mid August, 2004 before the parts would be available, in the meantime, the consumer could not drive the vehicle.

- Chagrin Falls, OH, USA

I noticed I had a flat tire. I took it off went to have it repaired, they told me it could not be repaired because the side wall had been puntured.I then had to replace the tire only to find out the new tire would not work, there was a loud clanking sound when you tried to move the car. I then put the spare (pony) on and tried to move the car the tire got hot and smoked.so we tried to take it back to the company we bought the tire from, in the process we had a blow out and had to have the car towed in. Only to find out that the spring had broken, punctured the tire on th inside sidewall and wrapped around the strutt and bent it..because of your defective springs.. we are forced to buy not only a new tire but a set of springs and new strutts. It is my understanding that Ford products are known for this. That it happens on a daily basis. This is going to cost me five hundred and twenty five dollars at the very least.....why has the're been no recall on these springs"???" this could have been a very disastrous situation had it happen as we were going down the interstate. I feel that some type of compensation is in order....my car is a Ford Contour a 1998 with only roughly 50,000 miles on it. The service work is being done by sears auto center because that is where we purchased the new tire. Your prompt response and solution to this problem would encourage my continued faith in Ford products, which has been somewhat shaken. Respectfully your, rachel G miller.

- Cuyahoga Falls, OH, USA

Ford dealership failed to honor promise to refund cost of repairs that were covered by a recall. (both right and left front coil springs) on two occasions, the springs failed and caused the vehicle to collapse destroying both front tires. On one of the occasions a strange noise was heard coming from the front of the vehicle, smoke was smelled due to the friction as the right front tire suddenly jammed.

- Newtown, CT, USA

Front right coil spring broke and tire was flattened. This is listed as an issue on the NHTSA web site and it indicates Ford has experienced this problem with the 1998 Ford Contour and Ford has extended the warranty for the front coil springs to 10 years/150,000 miles. However, when I spoke to Ford and explained my situation, they said my car was not covered. My car was manufactured in Kansas City and is registered in Maryland.

- Silver Spring, MD, USA

While changing a tire consumer found that the coil spring cracked. Vehicle was taken to a mechanic, who confirmed that the front coil spring was cracked. A recall was issued for this make, model, and year. But, thisw vehicle was not included in the recall due to VIN.

- Strongsville, OH, USA

The consumer's husband suspected that one of the coil springs was broken. But when he took the vehicle to the mechanic, he was told that all four coil springs were broken. The consumer stated that her husband kept hearing a thumping noise while driving. Shortly after, two tires needed to be replaced. Recal#'s 01I013000 and 01V255000.

- Decatur, IN, USA

Complaint of poor service from advantage bohn Ford. The coils spring(s) had broken.

- New Orleans, LA, USA

I went to the Ford dealership here in Louisiana and showed them the papers that was sent to me concerning recalls for my year & make of car. I told them that some of the recalls on those papers was happening to my car and why haven't they been repaired when I brought my car in and they stated to me that if the VIN # for my car didn't come up as a recall and as long as the problem didn't exist then they could not repair it. And I stated that even though my VIN didn't come up and even though my car is having some these recalls problems yall are not going to repair them because my VIN # didn't come up and the problem is not existing right now all are not going to repair or fix these recalls, and I was told yes. Well, some of these recalls are existing on my car and I can't get the Ford place to repair or fix them why is that? I think that's very unfair to the customer.

- Fort Polk, LA, USA

Parts were not available to perform recall 01I013000 repairs for the coil springs.

- New Orleans, LA, USA

Left front coil spring broke, puncturing a tire that was only a year old, while car was parked. A recall had been done on vehicle just over a year ago to prevent this. Apparently it didn't work. Had I been driving the vehicle I'm sure there would have been serious consequences. Especially, had I been on the interstate as 50% of my driving is. I often have my grandchildren with me and it is quite frightening to think what could have happened.

- Havre De Grace, MD, USA

On 5/3/2002 the vehicle went to the dealer to have recall 01I013000 repairs done on front coil springs. Vehicle was taken to the dealer on 6/7/2003 because the front coil punctured the front right tire which caused it to flatten.

- Fond Du Lac, WI, USA

Had the same problem as the recall on the front coil spring.

- Toledo, OH, USA

The vehicle rode roughly due to defective coil springs.

- Lancaster, NY, USA

The front springs broke, which caused the passenger tire to blow out.

- Sugar Grove, PA, USA

Front coil spring cracked prior to recall notice, the consumer was denied reimbursement for repairs, when the consumer requested that the recall repairs be made to the vehicle the request was denied. Nlm

- Glen Ellyn, IL, USA

While traveling about 5mph on a side street vehicle hit a curb and right coil spring fell out and punctured tire, causing a flat. Dealership is aware of problem.

- Marion, IN, USA

A coil on the driver's side broke and blew the tire, spare was install and blew also due to coil.

- Parma, OH, USA