The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while her daughter was driving approximately 65 MPH, the -??Low Oil Pressure-?? message was displayed. Additionally, the contact stated that there was a rattling sound coming from the engine compartment. The vehicle was steered to the side of the road and turned off. The vehicle was towed to an independent mechanic. The contact was informed that there was an open recall on the vehicle and that the independent mechanic could not repair the vehicle under the recall. The vehicle was towed to a dealer to be diagnosed and the contact was informed that the engine and oil pump needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 65,800. VIN tool confirms parts not available.

- Tuttle, OK, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Leesburg, FL, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle lost motive power and was vibrating abnormally. The contact was able to drive the vehicle back to the residence. The contact had not contacted a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 181,000. VIN tool confirms parts not available.

- Pflugerville, TX, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle stalled intermittently. The check engine warning light was illuminated. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, where the crankshaft position sensor, transmission fluid pump, and oil pump assembly were replaced. An unknown software was also updated. The failure recurred, and the vehicle was taken back to the dealer. The dealer determined that the valve cover, spark plugs, and #2 ignition coil needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

- Strasburg, VA, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle began to vibrate violently, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The oil pressure and check engine warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.

- New Port Richey, FL, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that a replacement long block was required. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Montgomery, TX, USA

See attached document for complaint

- Elmendorf, TX, USA

See attached document for complaint

- Alviso, CA, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that the vehicle stalled. The contact was able to restart the vehicle, but the vehicle was not functioning normally with the "wrench" symbol and the "low oil pressure" warning light was illuminated. The contact stated that the vehicle was independently gaining momentum and then losing momentum. The contact drove the vehicle to an independent mechanic who referred the contact to a dealer. The vehicle was not repaired. Additionally, the contact stated that the fuel gauge was no longer accurately measuring the fuel mileage. The contact stated that after refueling, the fuel gauge showed 65 miles remaining on the full tank of gasoline. The failure mileage was 39,978. VIN tool confirms parts not available.

- Boca Raton, FL, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 40 MPH, the "Low Engine Oil Pressure" warning light was illuminated. The contact pulled off the roadway and the vehicle stalled. The contact stated that the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed, and the engine was damaged and needed to be replaced; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The failure mileage was 30,217. VIN tool confirms parts not available.

- Vista, CA, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, before receiving notification the contact had experienced a failure. The contact stated that while driving approximately 65 MPH, there was smoke coming from under the hood with an abnormal rattling sound coming from the engine compartment. The contact stated that the vehicle was losing motive power with the check engine and low oil pressure warning lights illuminated. The contact drove back to the residence and later had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the oil pump had failed. The contact stated that the mechanic replaced the oil pump and timing belt, and recommended that the turbocharger be replaced. The contact stated that all parts were replaced; however, the turbocharger was not replaced. The vehicle was partially repaired. The contact started the vehicle and shifted into drive (D); however, the vehicle failed to exceed 30 MPH. The manufacturer was not informed of the failure. The contact stated that after receiving the recall notification, a local dealer was contacted, and the contact was informed that the part was not available. The failure mileage was 95,201. VIN tool confirms parts not available.

- Augusta, GA, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at various speeds, the oil pressure warning light illuminated, and the RPMs were significantly reduced while driving. Additionally, there was a loud rattling sound coming from the engine compartment. The contact also stated that the check engine warning light was flashing on and off. An independent mechanic diagnosed the vehicle at the residence and informed the contact that the vehicle should not be driven. The contact was informed that the vehicle should be taken to the dealer for assistance. The vehicle was not repaired. The contact related the failure with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

- Pharr, TX, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the check engine warning light illuminated, and the steering wheel was vibrating abnormally. The contact depressed the brake pedal; however, the vehicle was still vibrating abnormally. The contact stated that the failure was intermittent but had become a recurring failure at various speeds. The contact had not taken the vehicle to a dealer or independent mechanic. The contact called a local dealer and was advised to take the vehicle for a diagnostic test. The vehicle was not repaired. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

- Pomona, CA, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 45 MPH and attempting to depress the accelerator pedal, the vehicle failed to respond as intended. As a result of the failure, the contact drove in neutral a short distance to the residence. The contact also stated that the Auto Start/Stop warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

- El Monte, CA, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

- Dillon, SC, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to restart but the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.

- Katy, TX, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 30 MPH, the "Low Oil Pressure" warning light illuminated, and the vehicle stalled. The contact was unable to restart the vehicle and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and caused damage to the engine. The contact was advised by the dealer that the oil pump was not available but had ordered an engine. The vehicle was not repaired. The failure mileage was approximately 36,000. VIN tool confirms parts not available.

- Delray Beach, FL, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Garwood, TX, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Walton, KY, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 55 MPH, the low oil pressure and check engine warning lights illuminated. The contact stated that the vehicle stalled. The contact stated that the vehicle was towed back to the residence. The contact called a dealer but was informed that the earliest that an appointment could be scheduled was in August. The vehicle was not diagnosed or repaired. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

- Chatham, VA, USA