See attached document for complaint.

- New Braunfels, TX, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the vehicle without warning. The contact then stated that upon exiting the driveway, there was a knocking and clamoring sound coming from the vehicle with the "Engine Oil Pressure Low" message displayed. The vehicle was towed to an independent mechanic who immediately identified the failure and related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was then towed to a dealer where the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact was later informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide an immediate assistance. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

- Lynchburg, VA, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was consuming an excessive amount of oil, and experienced acceleration hesitation and loss of motive power. The vehicle was taken to the local dealer but was not repaired. The failure mileage was 73,000. VIN tool confirms parts not available.

- Kingman, AZ, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,765. VIN tool confirms parts not available.

- Detroit, MI, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle made an abnormal sound while decelerating and while coming to a complete stop. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Conyers, GA, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while stopped at a traffic light, the light turned green and the contact depressed the accelerator pedal however, the vehicle stalled. The contact stated there were no warning lights illuminated. The contact was unable to restart the vehicle and the vehicle was towed to her sister's residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 78,800. VIN tool confirms parts not available.

- Houston, TX, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 MPH, there was an abnormal grinding sound coming from the engine compartment. The vehicle was losing motive power while depressing the accelerator pedal. The contact was able to drive the vehicle back to the residence. The contact stated that the check engine warning light illuminated, and the vehicle stalled. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the oil pump had failed, and the engine needed to be replaced; however, parts were not yet available. The vehicle was not repaired. The failure mileage was 47,444. VIN tool confirms parts not available.

- Danville, IL, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pauls Valley, OK, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chicago, IL, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed in a parking lot, the vehicle stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine and engine oil pump had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

- Rolesville, NC, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 75 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

- Jackson, MS, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, and while driving at various speeds, the vehicle made abnormal knocking sounds. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

- Saint Francis, WI, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with engine failure due to the fuel pump failure. The contact was informed that the engine needed to be replaced. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 103,000. VIN tool confirms parts not available.

- Jet, OK, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer. The contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

- Clermont, FL, USA

See attached document for complaint.

- Orange, TX, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Shady Cove, OR, USA

See attached document for complaint.

- Port Saint Lucie, FL, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was determined that the oil pump needed to be replaced; however, parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

- Oxford, GA, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while parking the vehicle, the vehicle made an abnormal ticking sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

- Philadelphia, PA, USA

The contact owns a 2020 Ford EcoSport. The contact stated that the vehicle failed to start. The contact stated that the Ford dealer mobile technician replaced the battery, and the vehicle was able to start. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,774. VIN tool confirms parts not available.

- Sylacauga, AL, USA