The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine and low oil pressure warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump. The contact was informed that the oil pump needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.

- San Antonio, TX, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cleveland, OH, USA

The contact owns a 2020 Ford EcoSport. The contact stated that the "Low Engine Oil Pressure" message was displayed on the instrument panel upon starting the vehicle. There was an abnormal ticking sound coming from the instrument panel. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

- Nash, TX, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle jerked and stalled. The contact was unable to pull to the side of the road. The check engine warning light and the low oil pressure warning light were illuminated. The contact shifted into park(P) and restarted the vehicle; however, the vehicle made an abnormal grinding sound. The contact then pulled to the side of the road and the vehicle stalled for a second time. The vehicle failed to restart and was towed to the dealer. The dealer diagnosed that the engine had failed. The dealer informed the contact that the engine needed to be taken apart to determine the cause of the failure. The vehicle was not repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

- Wichita, KS, USA

The contact owns a 2020 Ford Ecosport. The contact stated while driving 70 MPH on a bridge, the low oil pressure, the power train, and the check engine warning lights illuminated. Additionally, the vehicle lost motive power. The contact stated that he continued driving at 15 MPH and pulled into a nearby parking lot. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be rebuilt or replaced. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure and informed the contact that he would be reimbursed after paying for the repair out-of-pocket. The contact stated that he paid to repair the vehicle. The vehicle was repaired. After the repair, the contact contacted the manufacturer, who informed him that he would be reimbursed in the 2nd quarter of 2024. The contact stated that he did not want to wait until the 2nd quarter of 2024 to be reimbursed. The failure mileage was approximately 69,827.

- New Orleans, LA, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving 25 MPH, the oil pressure warning light illuminated. The vehicle was taken to an independent mechanic, but no assistance was provided. While driving, several instrument cluster warning lights illuminated, and the vehicle lost motive power. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was towed to another independent mechanic, who informed the contact that the engine had failed. The manufacturer was not notified of the failure. The failure mileage was approximately 79,005.

- Chicago, IL, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power, after which the vehicle was unable to accelerate above 30 MPH. The contact pulled over to the shoulder of the roadway, where the failure persisted. The low oil pressure warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump drive belt tensioner, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included, but the parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

- Sandy, UT, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at 70 MPH up a hill, the vehicle failed to accelerate. The check engine and oil warning lights were illuminated. The wrench symbol was displayed. The vehicle lost power and failed to start. The vehicle was towed to the residence. The vehicle was next towed to the local dealer, where it was diagnosed that the pretensioner belt had failed and the engine seized. The dealer informed the contact that parts were not available to repair the vehicle under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 72,000.

- Gainesboro, TN, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The Low Engine Oil message was displayed. The contact pulled over at a gas station and turned off the vehicle. Upon inspection, the contact discovered that the engine oil level was low and added more engine oil. The contact restarted the vehicle, and the vehicle was shaking. The contact parked the vehicle and had it towed to her brother's residence. The vehicle was later towed to an independent mechanic, who diagnosed that the engine oil pump needed to be replaced. The independent mechanic advised the contact not to drive the vehicle. The vehicle was then towed to the dealer, but it was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000. VIN tool confirms parts not available.

- Lehigh Acres, FL, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made a clicking sound. The Low Engine Oil Pressure message was displayed. The contact's boyfriend performed an oil change; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer advised the contact not to drive the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

- Santa Fe, TX, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while his daughter was driving 65-70 MPH, the vehicle lost motive power with the oil pressure warning light illuminated. The contact was able to drive to the dealer, where the vehicle was diagnosed and determined that the engine needed to be replaced. The dealer replaced the engine. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

- Graham, NC, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, there was a rattling sound coming from the engine, and the vehicle would not properly accelerate. Additionally, the oil pressure and service engine warning lights remained illuminated. The vehicle was taken to the local dealer who replaced the turbo charger and the catalytic converter, but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the transmission needed to be replaced but parts were not available. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.

- San Antonio, TX, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the low oil pressure warning light was illuminated. The vehicle was taken to Valvoline, where an oil change was performed, but the failure recurred several days later. The vehicle was taken to an unknown dealer, where it was diagnosed that the engine long block, the oil pump tensioner and the oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 94,399.

- East Falmouth, MA, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle displayed a message reading "Low Oil Pressure, " after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The low oil pressure warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump belt, resulting in damage to the engine, and requiring an engine replacement. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but informed the contact that the manufacturer would not cover the cost of the engine replacement. The failure mileage was 92,000.

- Ellabell, GA, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at 50-?"60 MPH, the high-pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 79,000.

- Kissimmee, FL, USA

The contact owns a 2020 Ford EcoSport. The contact stated while driving 30 MPH, the "Low Engine Oil" and check engine warning lights illuminated. The contact pulled into a gas station as the vehicle began to shake and turned off the engine. Due to the failure, the vehicle was towed to a relative's home, and oil was added to the engine. Upon starting the vehicle, the warning lights returned, and an abnormal grinding metal sound started coming from the engine. The contact later discovered that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

- Lehigh Acres, FL, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine, and the oil pressure warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The vehicle was then towed to the local dealer to be diagnosed, where belt fragments and metal shavings were found in the oil pan. The contact was advised by the local dealer that the long block, turbocharger, and lubricating system needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 67,000. VIN tool confirms parts not available.

- Cabery, IL, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included however, parts were not yet available. The manufacturer was notified of the failure but did not assist. The failure mileage was 84,000. VIN tool confirms parts not available.

- Campbell, OH, USA

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving 60 MPH, the vehicle began to shake with an abnormal rumbling sound coming from the vehicle. Once the contact parked the vehicle, the "Low Oil Pressure" warning light appeared on the instrument panel. The vehicle failed to restart after multiple attempts and was later towed to the dealer. A diagnostic test was performed on the vehicle and the contact was informed that the oil pump belt had failed and caused bearing damage. The contact was later informed that the engine's long block and turbocharger needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 84,000. VIN tool confirms parts not available.

- Sumter, SC, USA

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at 2-3 MPH in the driveway, the vehicle lost oil pressure. There were no warning lights illuminated. The contact had her neighbor check the oil and informed her there was enough oil in the engine. The vehicle was towed to an independent mechanic, who informed her about the oil pump vacuum code. The vehicle was towed to the local dealer and was informed that the engine needed to be replaced, but the parts were on backorder. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 84,078.

- Harlem, GA, USA