10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 17,293 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. I have received many notices from Ford directly about this problem since about the first of this year and have not heard back from them concerning replacing the air bag in question. I have called on numerous occasions and have been told I will be contacted they do not have the necessary part(s) yet?
- Avondale Estates, GA, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts were not available. The dealer (balise Ford of cape cod, 90 high school road ext, hyannis, MA 02601, 508-815-4007) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Marstons Mills, MA, USA
Takata recall. Currently waiting for this to be fixed. At this time it is not safe to drive the car and cannot sell it to purchase another car. This has taken far too long to fix. Putting today's date since my last update was the rent a vehicle. We live in an extremely small rural area and that is not an option
- Downs, KS, USA
Takata recall Ford is not taking care of this problem in a timely manner. I bought my car 5 days before the recall and have been unable to use it to its potential. Ford has continuously told me to check back in a couple weeks and has refused me a loaner vehicle that can be safely driven.
- Spokane Valley, WA, USA
A recall was issued on 06/01/2016 due to faulty airbags. It's been over 2 1/2 years and we still don't have them available for our car.
- Otsego, MN, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags). The vehicle was taken to lenoir city Ford, Inc (775 us-321, lenoir city, tn 37771, (800) 515-4209) who initially stated that the part for the recall repair was available. The dealer then stated that they did not have the part and the contact would have to reschedule. The dealer had not called the contact back in a month. The manufacturer was contacted and stated that the part was available. The contact was advised to contact the dealer to get the repair completed. The failure mileage was 90,000.
- Merryville, TN, USA
They still do not have the parts to fix the car. This has been going on way to long. I am driving an unsafe vehicle.
- Gilbert, AZ, USA
My dealership called me for my airbags to be replaced 9/25//18 @ 11am. The Ford company stated that the parts were not available. This company continues to misinform customers with their deceptive tactics. I have not received a letter stating that the parts are available from the Ford company. How can the customer make sure they are having the airbag recall replaced?
- Moncks Corner, SC, USA
Next attention with our air bags. We bought this car in 6/21/2018 and dealer said there was a recall on them.
- Kissimmee, FL, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notice in June of 2018. The dealer (bickford Ford, 3100 bickford ave, snohomish, wa 98290) stated that the parts were unavailable to perform the repair and provided a loaner vehicle. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Monroe, WA, USA
Takata airbag recall
- Albuquerque, NM, USA
Takata recall Ford had me sign a do not drive order for my Ford Edge. I am told no parts are available to get it fixed until June 2020. So they gave me a rental to drive. Rather than they pay for the rental, how about giving me the money so I can buy a different one!
- Albany, OR, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Delacy Ford (3061 transit rd, elma, NY) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Chittenango, NY, USA
I was first notified in 2016 of a recall with directive that no one should ride in the front passenger seat. To date, I've yet to be called in to have this matter repaired, that said, asking a car owner to not be able to use every seat in their vehicle for more than 2 years is beyond the pale. Please advise me when I might expect this repair to be completed.
- Pflugerville, TX, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. West-herr Ford (5025 camp rd, hamburg, NY 14075, (716) 649-5640) was contacted and confirmed that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Silver Creek, NY, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Freedom Ford Inc. (420 fishkill ave, beacon, NY 12508, (845) 831-1400) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fishkill, NY, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ramp motors (4869 nesconset hwy, port jefferson station, NY 11776, (631) 473-1550) was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated two years plus and still no parts available. Updated 10/17/18
- Miller Place, NY, USA
We got a safety recall notice 16S26 recall 16V-384 since July 2016 and till now they never repair our car, every time we call them they keep saying they don't have the parts yet and they will email us when they have it and till today date they never did anything. Since that date we never use the front seat so we can't utilize the full capacity of our car. This is very disappointing and inconvenient for us, besides we don't feel safe while driving our car, we are asking Ford for immediate repair and compensation for all the suffering of this recall issue
- Castro Valley, CA, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ray skillman Ford (1250 U.S. 31, greenwood, Indiana 46143, (317) 884-7164) was made aware of the recall and stated that parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Bloomington, IN, USA
- Waverly, GA, USA