10.0
really awful- Crashes / Fires:
- 19 / 1
- Injuries / Deaths:
- 21 / 0
- Average Mileage:
- 16,623 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2008 Ford Edge. The contact had not received a notification of NHTSA campaign number: 16V384000 (air bags), but found the recall online. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. John kennedy Ford of conshohocken (1403 ridge pike, conshohocken, pa 19428 (888) 377-1951) was contacted and confirmed that the parts were not available for the recall remedy. While driving 40 mph, the vehicle decelerated without warning and the vehicle jerked. The contact took the vehicle to a collision center for body repairs and the technician informed her that there was a transmission failure. The transmission needed to be replaced, but the vehicle was not repaired. The dealer stated that there was no extended warranty for the transmission. The manufacturer was made aware of the issues and referred the contact to NHTSA. The failure mileage was approximately 98,000.
- Norristown, PA, USA
Takata recall notice was received in July 2016 and visalia Ford dealer says they do not have the replacement part.
- Visalia, CA, USA
The takata recall happened well over a year ago but we have yet to receive a Ford recall so in the meantime our daughter continues to drive with this dangerous airbag. Why is it taking Ford so long to perform the replacement or are they even recalling anything at this point?
- Millington, TN, USA
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to autonation Ford (5300 campus dr, fort worth, tx 76119) and was informed that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Kennedale, TX, USA
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Ford dealer (fairway Ford, 2323 laurens rd, greenville, SC 29607, 864-242-5060) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. VIN tools confirms parts not available/ parts distribution disconnect.
- Greenville, SC, USA
I have called on many occasions and went to dealerships to have my 2008 Ford Edge airbags replaced each time I'm told tht there are no parts. I am very concerned because of the danger this unfixed problem puts me and my family into.
- Arcanum, OH, USA
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The contact never received a recall notification and was made aware of the recall per the tk holdings legal notice as of October 2017. The dealer (city world Ford, 3850 boston rd, bronx NY, 10475) stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were unavailable. The contact stated that the air bag indicator remained illuminated, but no one has occupied the seat since learning of the recall. The failure mileage was unknown. VIN tool confirms parts not available.
- Bronx, NY, USA
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 14V154000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (kayser Ford Lincoln, 2303 w beltline highway, madison, wi 53713) and was informed that the parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Stoughton, WI, USA
Takata recall- we have been waiting 18 months to get this replaced and still no replacement has been made available. We are very concerned to continue with driving this vehicle until replaced. We want it replaced or a rental car to use until it is replaced.
- Phoenix, AZ, USA
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (seymour Ford Lincoln, 2601 seymour rd, jackson, mi 49201, (517) 787-9500) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Rives Junction, MI, USA
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (shawnee mission Ford, 11501 shawnee mission pkwy, shawnee, ks 66203) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The dealer informed the contact that they would provide an update when the parts become available. The contact had not experienced a failure.
- Shawnee, KS, USA
The contact owns a 2008 Ford Edge. While driving 25 mph, the wrench icon and the air bag warning indicator illuminated. The accelerator pedal failed to work and the vehicle gradually came to a complete stop. The speed on the odometer and the tachometer was incorrect. The contact pulled the vehicle over to the side of the road, turned off, and turned on the vehicle. The vehicle was returned to normal. The failure recurred and the vehicle failed to restart. The vehicle automatically restarted and the speed automatically increased from 0 to 70 mph. The contact applied the brakes to reduce the speed. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 105,929.
- Philadelphia, PA, USA
Takata recall there is a recall but no remedy.
- Snellville, GA, USA
Takata recall cannot get car fixed. What if I have an accident and airbag is defective? Ford dealer has said parts are unavailable since recall was noted: July 2016. Nov 2017, they said they still don't have them.
- Upland, CA, USA
Takata recall. We have been waiting since June 16, nearly 1.5 years, for the "free replacement;" but parts have not been available..dealership says they are not getting them from Ford. This is completely unacceptable..anyone sitting in the front passenger seat of my vehicle is at risk of severe injury or death if the inflator device fails! please take action to get this recall underway immediately.
- Kathleen, GA, USA
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (auburn Ford, 1650 grass valley hwy, auburn, ca 95603, (530) 823-6591) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The contact was informed that she would just have to wait. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Auburn, CA, USA
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (porter Ford in newark, de, 302-738-0800) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Newark, DE, USA
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called tasca Ford (250 webster square rd, berlin, ct 06037, phone number: (860) 828-3546) and was informed that the part was not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- New Britain, CT, USA
Takata recall I received this recall notice way over a year ago, and have been reluctant T O travel with someone in the front, passenger seat of my car since reading that it can potentially explode if the air bags were to be deployed. Like I said, I got this over a year ago and have not heard anything from Ford (I even called many times)... and a year seems like more than enough time to find a solution to this.
- Pasadena, CA, USA
- Alpharetta, GA, USA