The contact owns a 2011 Ford Edge. The contact stated that while driving at undetermined speeds, the brake pedal became firm. The brake pedal was depressed but was slow to respond. There was an abnormal hissing sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who bled the brakes. The vehicle was taken to the local dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired but before leaving the dealer, the failure recurred. The manufacturer was contacted and provided a case number. The approximate failure mileage was 80,000.

- Rocky Mount, NC, USA

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 45 MPH, she had to depress the brake pedal very hard to avoid crashing into a vehicle which had cut in front of her. The contact stated that the brakes failed. The contact stated that the brake pedal depressed to the floorboard, failing to stop the vehicle as needed. The contact steered the vehicle into the right lane to avoid a crash. The contact had not noticed any warning lights being illuminated. The contact pulled off the roadway and was finally able to stop the vehicle. The contact stated that the brakes had failed to stop the vehicle in a timely manner. The contact drove the vehicle to her residence. The contact stated that she had previously driven the vehicle to a dealer due to a prior brake failure. The dealer diagnosed the vehicle and determined that the brake booster needed to be replaced; however, the vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

- Twin City, GA, USA

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 20 MPH, the brake pedal was depressed but failed to respond. The contact stated the brake pedal was depressed again and responded but the vehicle was still in motion. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the brake booster needed to be replaced. The vehicle was taken to a local dealer who confirmed that the brake booster needed to be replaced. The dealer informed the contact that the brake booster warranty had expired. The contact stated that the vehicle was at the dealer waiting parts for the repair. The manufacture was not made aware of the failure. The approximate failure mileage was 53,000. The contact stated that when they purchased the vehicle, the part was already on recall. The contact was like a reimbursement for paying to replace the defective part.

- Brooklyn, OH, USA

The contact owns a?2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brakes failed to stop the vehicle immediately. The vehicle was able to stop after it drove over a pothole that prevented it from going into a ditch. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The dealer informed the contact that the brake booster needed to be replaced; however, the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster) had expired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 168,000.

- Highland, MI, USA

The contact owns a 2011 Ford Edge. The contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated on the instrument. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,200.

- Penn Run, PA, USA

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 55 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact stated that there was a hissing sound while pumping the brake pedal. The contact was able to safely pull over to the side of the road. The contact stated no warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.

- Richland Hills, TX, USA

The contact's wife owns a 2011 Ford Edge. The contact stated that while his wife was approaching a stoplight, she depressed the brake pedal; however, the brakes failed without warning. Due to the brake failure, his wife ran through a stoplight and drove the vehicle against a curb in an attempt to slow down and stop the vehicle. The contact was then called to the scene and slowly drove the vehicle home. The contact called the dealer and was informed that the brake booster had been repaired previously under warranty; however, the warranty had now expired. The contact then called the manufacturer who informed him that there were no recalls on the vehicle; he was provided a case number. The vehicle was not repaired. The failure mileage was approximately 159,000.

- Wichita, KS, USA

The contact owns a 2011 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the brake pedal would go to the floorboard when depressed. The vehicle was towed to an independent mechanic who diagnosed that the master cylinder was faulty from a brake booster tear. This was the second time the failure occurred within 2 months. The mechanic had replaced the master cylinder once before when the failure first occurred. The vehicle was not repaired and remained at the shop. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 131,000.

- Indianapolis, IN, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving, the brake pedal had to be fully depressed before the brakes would engage. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 204,504.

- Desoto, TX, USA

The contact owns a 2011 Ford Edge. The contact stated while depressing the brake pedal, the brake pedal was soft. The contact stated that the failure recurred intermittently. The vehicle was not taken to the dealer to be diagnosed. The contact was informed that the vehicle was not covered under the brake booster extended warranty coverage which was 10/150,000 years/mileage. The vehicle was not repaired. The failure mileage was 30,000.

- Montgomery, IL, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving at various speeds, the brake pedal was depressed however, the vehicle went to the floorboard to slow and stop the vehicle. The vehicle was taken to walterboro Ford (902 bells highway, walterboro, SC 29488, (843)-549-5581, to be diagnosed. The contact was informed that the brake master cylinder and hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The VIN was not available. The approximate failure mileage was 96,000.

- Walterboro, SC, USA