10.0
really awful- Crashes / Fires:
- 1 / 4
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 52,418 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Door ajar switch failure which causes error notification and the interior lights to remain on which can lead to battery drainage, failure, or damage. Ultimately, this becomes a safety hazard due to possibility of becoming stranded in an unsafe location or unpopulated area. This incident occurs whenever you open and close the drivers side front door. There appear to be many complaints about this and should be considered for a safety recall.
- Grimes, IA, USA
The door ajar switch stays on all the time. It cause the lights on the inside for few minutes and you can't see how to drive at night you have to wait for them to go out.
- Brazoria, TX, USA
Door ajar warning on dashboard: The dashboard says " door is ajar" on the driver side even if all doors are locked and that made the alarm sound telling me that the door is open. The dome light is continuously on. If the car key is in the ignition, I can't manually lock the doors it stays in up position. All these problems are either the car is in motion or stationary.
- Henderson, NV, USA
Faulty driver door latch microswitch keeps showing door is open even though the door is closed.
- Houston, TX, USA
Driver side door ajar always present. Causes a variety of issues from not being able to lock/unlock car hands-free, autolock when driving doesn't work, and recently, the alarm goes off randomly. This really is a problem. Wouldn't buy a Ford again based on the electrical issues with this car that don't seem to be willing to be addressed.
- Woodbridge, VA, USA
Due to the latch mechanism on the doors, the computer thinks the doors are still open and the lights inside do not turn off which makes it very difficult to see and drive when the interior lights of the car are on. Computer keeps saying "door ajar". the dealership wants to charge $600 to replace the latch mechanism and they don't guarantee that the problem doesn't happen again
- Chula Vista, CA, USA
The drivers side door latch sensor does not recognize the door being closed. "door ajar" comes on, interior lights stay on, can't lock the doors. I slam the door repeatedly to get the light to occasionally turn off. Ive had it fixed twice, once at my own cost and it is happening again for a third time. It is not safe and it is frustrating Ford refuses to help
- Edmonton, AL, USA
My front driver side door ajar warning light stays illuminated whether the door is closed hard or soft, and completely closed. Once I reach speeds of 10mph while driving, the automatic locking feature does not work. If I push the lock button while driving, the doors automatically unlock. The warning light is constantly illuminated and my interior lights stay on for several minutes after my car is turned off even though the door is closed which is depleting my battery. This is a safety concern because I have 2 young kids behind these doors I cannot lock.
- La Marque, TX, USA
Passenger door ajar light will not go out although the door is shut completely. This causes the dome light to stay on when parked and causes other lights to begin blinking on and off, also has caused car alarm to go off for short periods of time and than stop by itself. The door ajar light is always on when operating the vehicle, and always when starting the car after engine off and parked.
- Auburn Hills, MI, USA
Door does not lock and the "door ajar" light stays on. When I start the car, it seems to think the door is open when it is closed. Because of this, when you try to lock the door, it won't let you. The dome light will stay on for about 30 seconds and the dashboard will read "door ajar". (even though the door is closed) this really became a problem when we were in a seedy side of town and someone came up to the car and we tried to lock the door but couldn't. the actual door opens and closes fine but because the car doesn't recognize that the door is closed, it will not let you lock the door. It doesn't matter if you are driving or if you are stationary. We do find that we can lock the door from the outside after the car is off but that doesn't help with the safety while in the car.
- Mckinney, TX, USA
The contact owns a 2011 Ford Edge. The contact stated that the front driver's side door ajar warning light illuminated whether the door was closed hard or softly. While traveling 10 mph, the contact stated that the automatic locking feature failed. The contact also stated that the warning light illuminated, causing the battery to deplete. The approximate failure mileage was 55,000.
- Gwinn, MI, USA
Door light comes on, , door ajar, ,,(and),,door locks unlock when in motion, ,, I really can not understand why
- Winchester Tn, TN, USA
Driver side and driver side passenger door stating it is ajar. Waiting for the passenger side to break. This has happened after the warranty was up.
- Sandy Springs, GA, USA
After closing my car door it still says that the door is open and the lights stay on, even though the door is closed. I also can not lock my car door and I have to close or slam it repeatedly before it finally says it's closed and the lights go out. This has sometimes taken up to 20 minutes. Got it fixed once and it started doing this again within 6 months. It is very frustrating and being that the door won't lock even when driving there should be a recall on this. This is ridiculous!!!
- Waxhaw, NC, USA
My 2011 Ford Edge my touch screen was working fine on 6/25/2016 and about noon that day I went to go to the store and my screen was completely out! it is the mother board of the electric system., temp control, radio, seat heaters, radio and so much more. The radio comes on but no screen its been over 48hrs and nothing! I called Ford dealership and they said "yes its the computer and my warranty for this is no longer good. How can Ford do this to their customers! all the controls are on this electric board! I love my car but im so unhappy with Ford service!
- Spring, TX, USA
1. door ajar light comes on periodically at any time and doors wont lock 2. sync systems turns on and off while parked. Outer lights turn on and off while parked as well and not at the same time as the sync system. The key is not in the car when this happens.
- Lindley, NY, USA
Driver door ajar light stays on when clearing door is shut. Slamming door or gently shutting it like a formal door does not fix it. Some lights stay on and will drain battery. Has left me stranded twice. Driver door ajar light will eventually go away when I sit in passenger seat and open and close door until light goes away. Then I exit the car and lock it with remote to ensure light is off. Ford plz do something about this thank you. Miles on car 90K.
- Indianapolis, IN, USA
After shifting into park, a warning flashes on the screen to shift into park. Repeated attempts finally will allow the shift to shut down
- Benton Harbor, MI, USA
The contact owns a 2011 Ford Edge. Once the contact entered the vehicle on the driver's side, the door ajar warning light illuminated and would not dim. The contact stated that the door sensor was replaced twice by the dealer, but the failure recurred several times since. The failure occurred when the vehicle was in motion and while parked. The manufacturer was notified of the failures. The failure mileage was 45,000.
- Cookeville, TN, USA
- Wyalusing, PA, USA