10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
1 / 0
Average Mileage:
52,418 miles

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« Read the previous 20 complaints

problem #88

Jun 122014

Edge 6-cyl

  • 39,950 miles
This first happened the day after having the car serviced at a Ford dealership. My wife said she got in the car, shut the door as usual and started the engine. Immediately, the door ajar warning light came on showing the driver's door being ajar. She opened & closed the door numerous times, and finally the warning light went off. A week later, this is still happening at various times with no rhyme or reason. Also, when exiting the car and attempting to lock the door by using the swiping motion on the door handle, which has worked like a charm since we drove it off the dealership lot in September 2010, the door does not lock, nor does pressing the last two buttons on the keyless entry pad. Once again, open the door - shut the door one or more times, and it works. Looking at several others that have taken the time to look-up how to post a complaint on this site, I would think it would be time for Ford to step-up to the plate and offer a free fix to those with this problem. While this may not warrant a full recall, I think it is enough of an issue for Ford to address by replacing the defective sensor and not just a "cleaning" that is only a temporary fix.

- Nashville, TN, USA

problem #87

Jun 012014

Edge 6-cyl

  • 45,000 miles
Driver's door latch reports door is ajar, which prevents car from locking doors when car is moving. Other side effects - can't use touch-lock features, lights are staying on after car is locked etc.

- Plano, TX, USA

problem #86

Mar 202014

Edge

  • 21,288 miles
Driver door ajar light comes on when door is closed as well as while vehicle is moving. Interior as well as puddle lights come on. Frequent slamming if door to trigger sensor does not work. Unable to turn lights off. Prohibits doors from locking while vehicle is in motion. Serious safety concern.

- Lancaster, PA, USA

problem #85

Apr 012014

Edge 6-cyl

  • 44,000 miles
The car is sporadically not detecting the driver's side door being closed. This engages the "door ajar" indicator which is linked with the latching mechanism which is linked to the locking features. This happens daily and the door needs to be frequently opened and closed to attempt to get the sensor to recognize that the door is actually closed (which it is). Periodically, the indicator will not clear which makes the vehicle unlockable while driving as it has the automatic lock feature at 10-12 mph. Even when manually locking the doors while driving with this "door ajar" indicator activated, the doors will unlock themselves because it believes the door is open. When parked and when this happens, you can only manually (fingers or key fob) lock the vehicle but the factory alarm system will not activate as it thinks the door is open. This is an unsafe condition and needs to be recalled.

- Kent, WA, USA

problem #84

May 262014

Edge 6-cyl

  • 26,500 miles
Vehicle displays driver side door ajar. No matter what you do to close the door, it wont turn off. It doesn't allow the doors to be locked when driving and the alarm to go off constantly. This in effect causes you to get a costumed to your alarm going off and not really knowing when it is legitimate. Also if another door is ajar you can get so used to seeing the "driver door ajar" light that it can be confused for any other door. Including a rear door with children passengers. I've read hundreds of the same complaint. Ford needs to issue a recall.

- Tampa , FL, USA

problem #83

Jun 272013

Edge 6-cyl

  • 38,000 miles
Driver door-open sensor does not show the door closed when it is latched properly. Locks will not engage so vehicle is not secured when driving. Interior light stays on for a period making it unsafe to drive at night until the light goes off in about 20 seconds.

- Wilmington, DE, USA

problem #82

Dec 272013

Edge 6-cyl

  • 59,467 miles
Door ajar light stays on when doors are closed. Doors wont lock while driving. Hazard when children are in the vehicle. Slamming door 10 times wont help. Have to manually lock door when exiting car. Alarm wont work if door wont lock.

- Detroit, MI, USA

problem #81

Dec 132013

Edge

  • 57,000 miles
The drivers door ajar warning light remained illuminated. The doors are unable to lock. Sometimes the light will go off while driving and the doors will lock, but sometimes it will come back on and the doors will unlock again.

- Columbia, SC, USA

problem #80

Dec 012011

Edge

  • 22,000 miles
Door sensor replaced once because of bad sensor. About 4 months ago it stated doing it again. The door ajar light comes on and the doors wont look. Can close the door 3 to 6 times before it will go off. Can be driving and the sensor will come on and the doors unlock. Great for safety, I have 2 Ford Edges both 2011 & both cars are doing the same thing.

- Commerce City , CO, USA

problem #79

May 012014

Edge

  • 45,000 miles
Door ajar light will not go off for driver door. Door is closed. Doors will not lock when moving. I have kids that could open the door while moving (and yes I could use the child locks, but I do not in case of a wreck). This also leaves the interior lights and exterior lights on for 10 or so minutes after the car is turned off, which will drain the battery. This seems to be a huge issue with Ford door latches for many years now and needs to be fixed.

- Tulsa, OK, USA

problem #78

May 122014

Edge

  • 57,000 miles
After closing the driver's side door, the in dash computer says the door is still ajar and the dome light will not turn off.

- Mckinney, TX, USA

problem #77

May 202014

Edge 6-cyl

  • 75,000 miles
Door ajar stays on after door closed.

- Riverton, UT, USA

problem #76

Apr 172014

Edge 6-cyl

  • 45,356 miles
The door latch switch is faulty and the door ajar light will not go out on the instrument panel. Apparently Ford refuses to recall the product. I believe this could lead to a dangerous situation if the door is really ajar and the door could open, drain the battery and when the door switch is malfunctioning, it states that the door is ajar and the doors will not lock.

- Orangeburg, SC, USA

problem #75

Sep 252013

Edge 6-cyl

  • 46,000 miles
First door ajar warning would come on, when you closed door it would go away.now it just stay on, the lights say on and the bells chimes. I see theirs a lot of complaints on the internet. Please help!!! this is not in my budget!! thanks

- Hollis Center, ME, USA

problem #74

Dec 232013

Edge 6-cyl

  • 21,800 miles
My driver side door sensor would show door ajar intermittently. Sometimes while driving and sometimes from the time I start my vehicle. When the door ajar would come on it would automatically open the locks on all the doors. This scared me B/C I have 2 kids in the back and driving down the highway with unlocked doors is not very safe at all as they can open the door anytime by mistake. After 3 months of this problem the problem went from intermittent to permanent. Now my door will show door ajar permanently. When I am driving I cannot lock the doors. Also many times while parked in my garage the alarm started going B/C the sensor did something weird. This has happened many times while parked at my work and at home. I am at a lost why Ford has not recalled this part as I see many many Ford Edge users with this problem. This is a big security and most of all safety risk for kids. Please fix this. Also the form does not let me put in my calgary, alberta, Canada address but thats where I am. Thank you.

- Calgary, IL, USA

problem #73

May 132014

Edge

  • 46,000 miles
During driving, the engine stopped and car would not accelerate, there was a complete loss of power. There was no warning, and the "yellow wrench" light came on, and car would not go. This was in the middle of the road and could not get off of the road. It happened so quickly, there was no time to react to try to pull over. Lost steering and couldn't move anywhere. Waited for 1 min or so, and restarted car.

- Greenback, TN, USA

problem #72

Mar 232014

Edge 6-cyl

  • miles
April 3- fifteen mins from home (returning from a vacation to gatlinburg, tn), "black screen of death" occurred. Took immediately to dealership. Waited 40 mins while diagnostic run and told to bring back Monday, April 7, as apim was discovered to be bad. Would be replaced Monday. April 7- returned to dealership for apim to be replaced and told radio was going to be checked; not apim replaced. Argued with staff there, as service manager had already run diagnostic to determine apim needed. Had to wait another three days for apim to come in to dealership. Returned April 10 for apim replacement. May 3- leaving for a 12 hour round trip to athens, ga to bring son home from college..."black screen of death" occurred 6X before getting an hour from home. Occurred 4-5X more on way back from athens, ga. This happened on a Saturday so had to call dealership Monday. Told to bring in May 8. May 8- told issue could not be duplicated. Discovered through discussion w/ service personnel that my phone had never been connected w/ sync when these problems have occurred; techs had been diagnosing in a different direction. Appears that radio is true issue. Personnel said they would check w/ service manager about getting radio replaced. May 12- called and told that Ford has said that until issue can be duplicated, nothing will be done to fix my car. If I leave car for undetermined time frame, allow to be driven long distances (adding miles to car), maybe problem can be duplicated. No rental allowed bc issue not covered under warranty. This is my only vehicle. Bought $40,000 car for navigation system and cannot use properly bc it keeps going out on long trips.

- Saint Marys, GA, USA

problem #71

Jan 152014

Edge

  • 50,000 miles
When all doors are closed, the door ajar lamp will illuminate.

- Billings, MT, USA

problem #70

Feb 012014

Edge 6-cyl

  • miles
Driver door ajar warning light remains on when door is securely closed. Overhead dome light remains on and doors will not lock while car is in motion. Safety hazard with inability to have doors locked while car is in motion. Excessive wear on the car battery (recently replaced) with overhead dome lights remaining illuminated for 3 minutes after car is in motion and 10 minutes after while car is turned off. While the issue of the door ajar alarm continues to be on and door latch is defective the car alarm randomly goes off without door manipulation. Car alarm has gone off up to 3 times in a day and occurs 4-5 days per week causing disruption in the neighborhood. Many complaints have been posted online regarding this issue of a defective door latch that warrants a recall on Ford's behalf due to potential safety concerns. Children could open the door of the backseat while the car is in motion due to the inability to lock the doors.

- Baltimore, MD, USA

problem #69

May 052014

Edge

  • miles
On the driver's door only, the door ajar notification remains on even after the door is securely shut. The door will not lock with that notification on and the interior lights do not want to go out either. Also, when the car is off and the doors are locked, this, what seems like an electrical shortage, causes the auxiliary lights come on and off and it causes the battery to die over time. This has been the case since the car was purchased in 2012.

- Winterville, NC, USA

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