10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
1 / 0
Average Mileage:
52,418 miles

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« Read the previous 20 complaints

problem #8

Mar 292011

Edge 6-cyl

  • 2,906 miles
Various problems with sync/computer screen in car - side warning car coming lights go on for no reason, screen goes dark and black box appears in center including when in reverse thus blanking out center visual field of back up camera (see cameron gulbransen transportation Safety Act Feb 2008). All this began after Ford recall program 10B20 done March 29, 2011. It worked perfectly prior to that time. Car was brought back to dealer ap 2, ap 21, ap 27, May 5-9 and Aug 2 2011 for same issues. Computer works for short time then problems start again. I do have a photo in my phone of the black screen happening which was shown to the dealer. It is often too unsafe to drive and take a photo at the same time to collect better evidence of episodes so I only have a couple of photos that came out clearly. Also various other problems- phone suddenly unsyncs itself while driving - I made a call then tried to make a second call a few moments later and it had disconnected from car including all 911 service. While driving on road with no other cars nor objects, suddenly began ringing alarm and flashing that cars were coming from the sides and there was no one on either side and no wind nor rain. While at dealer past 3 times, detroit home office was called by the dealer for further advice by dealer.

- Kenner, LA, USA

problem #7

Mar 252011

Edge

  • 100 miles
Purchased a 2011 Ford Edge with sync and my Ford touch after the 3rd time the dealer finally upgraded the system on the with the 4th visit with an update, only had the car back less then a week and now the entire system crashed nothing works and I mean nothing took it back to the dealer and was told there is nothing they can do except wait for Ford to come out with a fix. Spent over 40,000 for a lemon and a dealer that does not care. Does anyone have any ideas that could help me out will be greatly appreciated.

- Middletown, NY, USA

problem #6

Jan 252011

Edge

  • 200 miles
The contact owns a 2011 Ford Edge. The contact was driving approximately 55 to 70 mph when the electrical system failed. The contact was able to continue driving the vehicle and the vehicle was inspected by the dealer who was unable to diagnose the failure. The vehicle was not repaired. The failure mileage was approximately 200 and the VIN was unavailable.

- Goldsboro, NC, USA

problem #5

Apr 142011

Edge

  • 3,980 miles
1. leased car on 12/31/2010, the sync failed and screen went blank while driving. 2. backed out of driveway and rear camera froze. 3. doors and hood out of line 4. gas tank leak, dealer doesn't know when they can get a part.

- Manalapan, NJ, USA

problem #4

Nov 202010

Edge

  • 100 miles
Ford's sync system is a safety hazard. It does not work as advertised, constantly crashes and is a grave distraction for drivers.

- Blue Springs, MO, USA

problem #3

Mar 122011

Edge

  • 2,500 miles
Bluetooth inop, does not allow connectivity after 3.0 months. Worked fine. Everything else functions correctly. Love the vehicle. Have already turned it of then backon. Tried another phone.

- Hannon, 00, USA

problem #2

Feb 102011

Edge

  • 500 miles
The contact owns a 2011 Ford Edge. The contact stated that the touch screen and instrumental panel failed by not displaying an accurate reading of speed traveled, gasoline fuel levels, etc. The vehicle was inspected by the dealer but the dealer was unable to determine a remedy for the failure. The vehicle was not repaired. The failure mileage was approximately 500.

- New Orleans, LA, USA

problem #1

Jan 262011

Edge

  • 10 miles
The contact owns a 2011 Ford Edge. While driving approximately 55 mph, the entire dashboard screen and gps display screen failed. During the failure, the both screens displayed a message stating that the system was rebooting. The vehicle was taken to an authorized dealer where a software update was installed. The failure continued to recur intermittently whether the vehicle was in motion or at a complete stop. The vehicle was not further repaired. The failure mileage was 10 and the current mileage was 1,050. Updated 03/10/11 updated 1/4/11

- Irvine, CA, USA