10.0
really awful- Crashes / Fires:
- 1 / 4
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 52,418 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Purchased a 2011 Ford Edge with sync and my Ford touch after the 3rd time the dealer finally upgraded the system on the with the 4th visit with an update, only had the car back less then a week and now the entire system crashed nothing works and I mean nothing took it back to the dealer and was told there is nothing they can do except wait for Ford to come out with a fix. Spent over 40,000 for a lemon and a dealer that does not care. Does anyone have any ideas that could help me out will be greatly appreciated.
- Middletown, NY, USA
The contact owns a 2011 Ford Edge. The contact was driving approximately 55 to 70 mph when the electrical system failed. The contact was able to continue driving the vehicle and the vehicle was inspected by the dealer who was unable to diagnose the failure. The vehicle was not repaired. The failure mileage was approximately 200 and the VIN was unavailable.
- Goldsboro, NC, USA
1. leased car on 12/31/2010, the sync failed and screen went blank while driving. 2. backed out of driveway and rear camera froze. 3. doors and hood out of line 4. gas tank leak, dealer doesn't know when they can get a part.
- Manalapan, NJ, USA
Ford's sync system is a safety hazard. It does not work as advertised, constantly crashes and is a grave distraction for drivers.
- Blue Springs, MO, USA
Bluetooth inop, does not allow connectivity after 3.0 months. Worked fine. Everything else functions correctly. Love the vehicle. Have already turned it of then backon. Tried another phone.
- Hannon, 00, USA
The contact owns a 2011 Ford Edge. The contact stated that the touch screen and instrumental panel failed by not displaying an accurate reading of speed traveled, gasoline fuel levels, etc. The vehicle was inspected by the dealer but the dealer was unable to determine a remedy for the failure. The vehicle was not repaired. The failure mileage was approximately 500.
- New Orleans, LA, USA
The contact owns a 2011 Ford Edge. While driving approximately 55 mph, the entire dashboard screen and gps display screen failed. During the failure, the both screens displayed a message stating that the system was rebooting. The vehicle was taken to an authorized dealer where a software update was installed. The failure continued to recur intermittently whether the vehicle was in motion or at a complete stop. The vehicle was not further repaired. The failure mileage was 10 and the current mileage was 1,050. Updated 03/10/11 updated 1/4/11
- Irvine, CA, USA
- Kenner, LA, USA