10.0
really awful- Crashes / Fires:
- 13 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 52,895 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Ford Edge. The contact stated that while driving approximately 5 mph, the brakes were depressed but the vehicle failed to respond. The contact mentioned that the brake pedal would harden and would not properly decline. The vehicle was taken to the dealer where it was diagnosed that the brake booster needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The approximate failure and current mileage was 26,000. The VIN was not available.
- Jacksonville, FL, USA
On various dates, moving at various speeds (from pulling into or out of a parking spot to getting off the freeway) I began to notice that when applying the brakes, the Edge would not slow down as it should. At times, I became afraid that the vehicle would rear-end another vehicle or I would hit someone in a cross walk. I had to press very hard on the brakes and even then, it was difficult to stop the vehicle. At first, I thought I was just being paranoid, but when this occurred 3 times in one day on 9/17/13, we brought the car into the local Ford dealership to have them inspect it right away. Later that night, a Ford mechanic called and explained that the "brake booster" was defective and pressure was not being applied adequately to stop the car. We bought this vehicle new in April 2012. I see no reason why this part should have gone bad in just 1 year.
- Camarillo, CA, USA
Complete near-catastrophic master brake cylinder failure at parkway speed (40 mph), loss of all power brake functions. Required extreme brake pedal pressure to slow down vehicle. Entire power boost assembly replaced under warranty.
- Mclean, VA, USA
My 14 month old, 2012 Ford Edge, has had numerous issues, some very serious! from the beginning, I have had issues with the sync system, the navigation system, and controlling the temperature. They have had to "update" my sync system more than once. I frequently get a "no key detected" message when driving. (push start system) the first time that happened I pulled off the road thinking it would stop running, and did $1400 in damage to the car. (coverage was denied by the wheel and tire protection plan.) later was told the car would not have stopped even if it didn't recognize that the key fob was in it. (a car-jackers dream!) I had a hole in my brake booster causing me to not have the benefit of power brakes. Found this out when I stepped on my brakes and wasn't stopping. I had the really push on them to prevent hitting a car. The battery died in 14 months. The latest is that the vacuum seal in the capless fuel system had a bad O-ring causing fuel to leak and vapors to escape. I truly believe that this car is poorly made. I'm just waiting for the next issue to surface.
- Palm Harbor, FL, USA
The contact owns a 2012 Ford Edge. The contact stated that while driving 10 mph, the brakes exhibited a loud noise and hesitated to properly engage. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The manufacturer was notified. The approximate failure mileage was 18,000.
- Rancho Santa Margarita, CA, USA
Brakes began to have a hard pedal when starting the vehicle a few weeks ago. Had hard brake pedal that was not consistent at first, happened twice in two weeks but was less noticeable. Vehicle became unsafe to drive today as the pedal would become difficult to push after first application of pedal (such as in stop and go traffic, etc.). the vehicle requires pushing the pedal with both feet to stop it even from low speed. The brakes are about 10% stopping power. I have never experienced anything so dangerous in a new vehicle.
- Mesa, AZ, USA
My 2012 Ford Edge a year old and only 9,350 miles had a catastrophic brake failure while I was trying to go down steep hill. Luckily that I realized the problem immediately so I did not hurt others or myself. I proceeded to consult a local mechanic and he stated that I have a booster issue and I should not drive my car. I have towed my car to the nearest dealer the following day (today). I have been waiting to hear from the dealer service advisor since 10 am and no one has contacted me. I finally decided to stay on hold so I can talk to him in person. I have been on hold more than 20 minutes. After searching on google I realized this is a recurring problem and Ford never issued any warning to inform its customer of the potential life damaging situation. I am willing to bet that Ford is aware of this issue but the cost of recall or notification is worth more than catastrophic human life loss due to brake failure.
- La Canada, CA, USA
Bad brakes ("brake boosters") - I am extremely upset and amazed that my new 2012 Ford Edge, purchased one year earlier and only has 15,000 miles had a catastrophic brake failure. My wife had been driving the vehicle with my five (5) month old baby and discovered the vehicle would not stop. My wife almost crashed the vehicle; potentially injuring her and my newborn. Believing it was maybe a random event, I searched google for "Ford Edge brake failure? and I was astonished to find that this is a common occurrence. Several blogs described different experiences with brake problems related to a brake ?booster"; people almost crashing. So I called a local dealer (greenway Ford) and had my vehicle towed in for repair. I was advised by the salesperson that it was in fact the "brake booster" and that he had seen three (3) recently at the dealership for this same issue. This is called a "clue" that something is wrong with the part itself and Ford is not being a responsible company and correcting the issue. Apparently, the cost of a life is measured is outweighed by cost of a recall and what your company may lose in civil litigation. The dealer (greenway Ford) is repairing the vehicle under warranty and after a day of not completing the job offered a free rental vehicle. The vehicle has now been at the dealership for two days. The dealer also noted that they have seen several vehicles with this same issue. Also, several online blogs have documented the issue. It appears this is a know issue and Ford has done nothing " proactively " to correct the issue.
- Casselberry, FL, USA
I was driving down a steep hill (parking lot from work) this leads onto a busy avenue. When I pressed on the brakes I noticed my vehicle rolled onto the street, I could not stop. I quickly turned right. Thank god there were no cars coming. However, had I not quickly turn, the car would have rolled right onto the center of the street and I would have gotten side swapped both ways. I could not pull over so I drove slow going under 10 mph and turned on to a road and pulled into a pharmacy parking lot in which I let the car roll into a parking space and I called the towing company and had it towed to the dealer I purchased it from. I was told yesterday that the brake booster failed. After asking what it was, I then asked why and how did it fail. They stated it was defected and things like this happen and that is why new cars have warranty's. they were waiting to receive the part so they can replace it. I'm not confident that my car is safe and I told them I had a 5 year old daughter and was concerned about the safety of the car. The dealer said they can't guarantee nothing else will happen, but that is why new cars are under warranty. I'm not confident anymore and Ford should really begin recalling these brake boosters. I could have died. It was god watching over me that I'm unharmed. Something needs to be done soon!
- Wethersfield, CT, USA
On several occasions either backing out of garage/parking space or stopping at red light/stop sign there was a need to apply extremely hard pressure on brake pedal to stop the car completely. Without extremely hard pressure on the brake pedal, the car rolled to a stop while pressure was applied to brake pedal. Updated 3/5/14
- Cordova, TN, USA
On 2 back to back occasions backing out of garage and down the driveway, which is rather steep, there was needed an extremely hard pressure on brake pedal to stop the car. It was like stopping a car without power brakes, like when the engine is off. Once car was on flat road it braked normally. There is a similar complaint noted about this model year Edge. Updated 3/5/14
- La Quinta, CA, USA
Car was in reverse, backing out of a garage. The power brakes failed although I was still able to stop the car by pressing hard on the pedal. It was as if the power-assist went out & pedal traveled all the way to the floor. Problem repeated, again when in reverse and parallel parking, on 7/31. Had the car checked at the Ford dealer on 8/4 but they did not identify a problem. Symptoms repeated on 8/10 while backing out of a parking space and on 8/19, also while backing out of a parking space. So far this has only happened at low speed while the car is in reverse, but I fear it will happen while driving at normal speed. This car is unsafe to drive. Updated 3/5/14
- Santa Fe, NM, USA
Driver: 83 year old woman... new auto: Ford Edge 2012, no injuries, vehicle damage approx $2000 no property damage..... problem: Lady stepped on accelerator rather than brake.... reason: The brake pedal at rest is higher than the accelerator pedal at rest. The driver is used to an older (Chrysler 2009) vehicle which there was not an appreciable difference in pedal height, stepped on the accelerator pedal, thinking she was stepping on the brake.... resolution: Discussing the incident, the woman was seated in the Ford Edge and asked to see if she felt a difference in height of the brake vs accelerator pedals. She did, and has since practiced going between pedals, lifting her foot to access the brake, rather than merely sliding her foot to the left........ it is this writers opinion that many of the unexplained accidents where a person, especially when an elderly person is driving, has mistook the accelerator for the brake is due to the height of pedal difference................. it might be wise to make aware this problem to manufacturers and the public......... thanks
- Laceys Spring, AL, USA
- San Dimas, CA, USA