10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 46,122 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
After closing the driver's door, I get a door ajar message in the dashboard screen. When parked, interior dome lights remain on and doors will not lock since the vehicle thinks the door is still open. While driving, doors do not lock and notifications repeat after each stop as I release the brake to start accelerating. Repeated door closings may cause the computer to realize that the door is closed and the message may go away, but that solution works less and less often. My Edge is now 5 months out of warranty, but first occurrence was 2 months out of warranty. Ford hq tells me there is no recall on this issue and my dealership wants to charge me $400 to replace the door switch or $500+ if I want a diagnostic to determine if that solution will work, or if there is a larger problem. Online research reveals this problem is rampant across many Ford models and years. They know it's a flaw and refuse to make it right.
- Mount Juliet, TN, USA
Door latch sensor is defective. "door ajar" light will go on, even when the door is properly closed. It is extremely distracting because it keeps beeping during driving and keeps telling me to shift to park while in motion.
- Sammamish, WA, USA
The door ajar sensor in my Ford Edge always read as open, even when the door was closed. Because of this, the interior dome lights stay on even when I am not in the car, draining the battery. Also, the doors will not lock when I am in the car, causing a security concern depending on where I am driving. I bought a new latch mechanism to replace the faulty one. When I removed the faulty one, I noticed that it had filled with water, which is what was causing the malfunction. I was able to install the new one and it works now, but this seems like an issue that will happen again soon.
- Valley View, OH, USA
The "door ajar" light stays on even when the door is shut securely. When this happens, the interior lights stay on and the doors will not lock while driving. This is very dangerous, particularly if you have children in the car. We had this fixed once for over $150 at a dealership. Now less than a year later we are having the same issue.
- Canyon Country, CA, USA
To whom it may concern: My vehicle does not recognize whether my door is opened or closed. I am always concerned that even shutting it may lead to issues because the alert is saying its not is not closed. Will my door radomly open on the highway" if im in and accident will I be thrown out of the car" I have contacted the Ford dealership and even put my car in the shop twice. They gave a temporary fix and really said there was nothing they could about it and the vehicle needed to be recalled in order them to look in to the issue. My girlfriend purchase the car at the same time and she is having the same issue with not only her drivers door but her passenger doors which could endanger he children. Please do something about this. We are afraid that this issue could potentially hurt alot of people.
- Manassas, VA, USA
The driver's door will not register closed. This leads to a series of issues including the dome light staying lit (distracting during driving and kills battery), constant alarms (distracting) going off while driving and most importantly the doors will not lock while driving. The last issue was not apparant until my 3 year old opened the rear door while the car was moving. I attempted to manually lock the doors and they would not lock. When presented to Ford we were given a quote of $500 and despite this being an issue in other models where its been recalled, they offered no concession to their customers. The inability to lock the doors will prove deadly if this issue is not part of a recall.
- Antioch, IL, USA
Our Ford Edge door latch continues to fail stating the door is open. The alarm sounds frequently and distracting to the driver. I took the car in multiple times and Ford would only authorize a cleaning. Finally the car went out of warranty and I had the part replaced. Ford has acknowledge this as a problem. The problem is very dangerous as the warning sound distracts the driver.
- Ozark, MO, USA
Driver door shows not closed, lights are on, display shows door ajar and the bell is ringing.very difficult to drive night time with the interior lights on shinning in your face. Also the display is shows request to acknowledge and to validate information regarding the door being open. The symptom is increasing every day going to 90%+ now when get in the car we start being afraid to use the car now
- Buena Park, CA, USA
"drivers door ajar" warning system will not disengage when door is closed causing interior lights to remain on and will not allow doors to lock when car moving.
- Lino Lakes, MN, USA
The door ajar warning comes on even though the door is shut complelely
- Fridley, MN, USA
2012 Ford Edge door latch, Ford Edge door ajar alert/notification - for the past several months the notification system thinks a door is ajar when in fact it is not. There are dozens of forums regarding this very same issue and that direct people file a complaint with this website; as most believe Ford should recall said vehicles to correct the manufacturing error that is so blatantly apparent.
- Boston, MA, USA
- Slidell, LA, USA