The contact owns a 2016 Ford Edge. The contact stated that the liftgate independently fell and pinned the contact between it and the vehicle for a few minutes. The contact stated that the liftgate was able to be opened after an additional amount of effort was exerted. The vehicle was taken to natsey Ford where it was diagnosed that the vehicle was worked as intended. The manufacturer was notified of the failure. The contact sustained moderate bruising on the back and neck due to the force of the liftgate. Medical attention was required. The failure mileage was approximately 3,400. Updated 07/19/17

- Venice, FL, USA

Issue: Latch on driver's door broke. The events described below took place over a 3-day time frame (03/18/2017 - 03/20/2017). On sat., 03/18/2017, I drove the vehicle to a shopping destination and the driver's door would not open. I had to climb over front console to exit the car via the front passenger door. To drive back home, I had to enter the vehicle via the front passenger door and again climb over the front console. After several hours, the door was opened and all was presumed to be ok. However, the next day (sun., 03/19/2017), the driver's door flew open while the car was exiting the highway at about 45 mph. I pulled over and strained to pull the door in. However, the latch would not catch and close. While maneuvering the vehicle, the driver drove home very slowly pulling in and holding the car door. The vehicle sat unsecured overnight until it could be taken to for repair. This problem presented a high level of danger for me, other vehicles/drivers/passengers, and possibly pedestrians/properties. The affected vehicle has a little over 3,500 miles logged and is under year one of a three year lease. As this report is being typed (mon., 03/20/2017), the service department at the local Ford dealer is assessing the problem. The vehicle co-owner has already been informed that parts and labor costs to fix the issue are not covered under the warranty; will cost hundreds of dollars to repair; take a week to complete; and, a loaner car is not available. After being loyal Ford customers for over 30 years (purchase/lease), this stings the owner(s) on many levels.

- Stamford, CT, USA

Drivers side door latch defective indicating "door ajar' and warning chime sounding. But door not open. Dealer replaced door latch at cost of $403 but Ford not accepting responsibility. Request reimbursement. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Barrington, IL, USA