10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
29,275 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #10

Jul 152018

Edge

  • 45,000 miles
The car was parked. The head lights turned on/off a couple of times, the interior lights turned on/off, and the driver and passenger door windows opened and closed spontaneously. Both key fobs were in the house at least 40 feet from the car. The car does not have remote start option. The car was parked in front of an attached garage. The house is in a rural area at least 1/4 mile from the nearest house. The obvious concern is security with regard to theft in an urban setting. Also possible water damage if this was to occur during a rainstorm. It was witnessed by three different people. The only "rf" devices active in the house were a cordless phone, two cell phones, and a wifi router.

- Lexington, KY, USA

problem #9

Aug 242018

Edge

  • 55,000 miles
I bought a 2016 Edge titanium last year. The wrench engine light came on this week. When I took the Edge to the dealer, the first thing the dealership did was look into the engine compartment and explained that my wires and sensors were chewed by rabbits or mice. I learned the electrical wiring system is soy based. I asked if the dealer could replace the wires and sensors with non-soy products and was told Ford does not make a non-soy based wiring system. I live in Colorado and we use our vehicles out side for camping, vacations, and driving. Animals apparently love soy. There are plenty of opportunities for animals to destroy wiring systems where I live. This cost me $1,050. This also happened to my brother who lives in Missouri. He had a 2016 Ford Fusion. It was parked in his driveway 4 weeks. He could not start his car and had it towed to his dealership. He was informed he had to have his electrical wiring and sensors replaced, which cost him $2,000. This never happened to me before, or my brother, and I have purchased Ford since the 1970S. I feel Ford should offer the option to replace these defective wiring systems with a non-soy product and reimburse us for this damage. When the dealership is done with the repair, I will be happy to provide the repair bill.

- Larkspur, CO, USA

problem #8

Apr 192018

Edge

  • 35,670 miles
Engine shut down while driving with no warning. Vehicle entered "accessory mode" which kept all of the instruments light up, was able to steer off the road and re-start the car. Vehicle was in motion on a city street with heavy traffic.

- Chatham, IL, USA

problem #7

Sep 302017

Edge

  • 39,000 miles
Driving down the interstate at 80 mph in motion when the car started to go into 'limp mode.' The dash stated there was 'low oil pressure' and 'check airbags.' Within the next three seconds the car started to lose power and power steering was shut off. The car started slowing down at a dramatic rate leaving me stranded. After the car killed the engine I was not able to restart the car. The car would turn over, but not hold power it would die immediately. I was finally able to start the car after waiting 10 minutes. The car would start and hold power. The check engine light and airbag light were on. I was only able to drive a mile before the problem would start all over again. This has happened to me on multiple occasions averaging about every 2,000 miles. It has happened in blizzard conditions, rain, and on a 50 degree day. Also while driving 35 mph and on a highway got 55 mph. I have taken the car into Ford and they told me there is nothing wring with the car. When plugging the car into the system to look for the problem they stated nothing shows up, even with the check engine light on.

- Hartford, SD, USA

problem #6

Jan 292018

Edge

  • 2,800 miles
Please allow me to qualify this documentation by stating that we have not yet brought this auto back to the dealer at this time. We purchased the car less than a year ago. The car has fewer than 3,000 miles. In the past week we are seeing the adaptive steering warning light come on after starting and as soon as putting the car into gear. This has occurred 4 times in the past week. We have not noticed any difference in steering, the wheel turning off center, none of the issues reported by numerous other people on the web. But I certainly expect this to happen at some point. My concern is how many reports are on the web from owners who experience this fault. And the many variations of how different Ford dealers choose to manage the problem. Everything from replacing the steering wheel to the good old "well, we can't replicate the problem" brush off. Once again, I have not yet visited my Ford dealer but expect to very quickly. I have no idea what they will do, if they will do anything, or how long it will take. What I do know is the following....... an issue of this nature constitutes, in my mind, a questionable level of safety concern be it mild or major. The owner of the vehicle must pay for additional expenses by missing work, maybe renting a car, to have this problem possibly resolved or possibly not. And in the interim drive with a concern for safety. Because not everyone can just stop what they are doing when that light comes on and drive to a Ford service center which, for the most part, is only open M-F and usually requires appointments in advance. I am keeping my fingers crossed that our dealer, which we bought two new 2016 cars from last year, will be pro-active in addressing this problem once we can bring the car in. But I believe the NHTSA must become involved and demand that fmc develops a fix and offers a recall.

- Pompano Beach, FL, USA

problem #5

Aug 092017

Edge

  • 13,000 miles
My vehicle was accelerating on a straight section of road during rush hour (had at least a half tank of gas). I was pushing normally on the gas pedal to keep moving and suddenly, without warning, the car decelerated and lost power as if I ran out of gas. It came to a complete stop. No limp mode, I had to coast to a place to pull over. Power was on and all components were working except there was no gas when I pushed the gas pedal. The wrench icon lit up on the dashboard. When I turned off and then restarted the engine the gas pedal worked so I put it in "drive" and accelerated cautiously. After five minutes, I lost power again, just before entering a major highway. The sudden loss of power could have killed me on a highway, or in the middle of any busy intersection, not to mention harm other drivers and passengers. I took it to Ford service the next day and they said I had a bad throttle body. It was not contaminated, it just failed. They stated that this was the first time they saw a failed throttle body in a 2016 Edge. (13,000 miles). My husband said it happened to him once earlier this year, and he immediately called the service department for advice. He was instructed to turn the car off and it should be fine after starting it back up. It worked. That may be a short term solution - to get home. It is not a solution to this life threatening problem.

- Berwyn, PA, USA

problem #4

Aug 082017

Edge

  • 11,000 miles
The incident has happened four times, so far, twice within two minutes. Driving down a straight, flat road and the car completely shuts down. Accelerator does not work, air bag sensors deactivate, complete loss of control. Cars behind had to swerve into a ditch to avoid hitting my car because the car completely shuts off with no notice, going 50 mph. Now happens every time I drive vehicle for longer than 20-25 minutes. Hill start assist not available message appears and car shuts down without warning traveling at high speeds. Service engine light appears and service engine notification. Airbag sensor off light illuminates. I've found this has been a known problem since 2002 and there have been no recalls. They are still manufacturing malfunctioning etb in vehicles and someone is going to die. Thankfully, I was not on the expressway. I have this issue documented on video, as it happens every time I drive my 2016 Ford Edge. Https://www.law360.com/articles/893102/Ford-hit-with-throttle-deceleration-defect-class-action www.carcomplaints.com/news/2014/Ford-to-fix-cars-limp-home.shtml https://www.cargurus.com/cars/discussion-T35446_ds471580 www.autoremarketing.com/retail/Ford-to-remedy-etb-issue-without-official-recall

- Shelby Twp., MI, USA

problem #3

Apr 012017

Edge

  • 6,212 miles
The contact owns a 2016 Ford Edge. While driving various speeds, the stability control, ABS, and emergency brake warning indicators suddenly illuminated. The vehicle stalled and shut off. Also, the horn erroneously sounded. The vehicle was taken to marshall mize Ford in hixson, Tennessee, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 6,212.

- Hixson, TN, USA

problem #2

Apr 092017

Edge

  • 3,000 miles
I bought that SUV on 12/9/16. On 17/1/17 I delivered (dealer) it for repair, I mean, to function for first time the interior (soffit) lights. On 21/2/17 they delivered (to me) the unit, after installed a new fuse box (sent from the manufacturer). On 4/ix/17 (night) from the left side of the soffit began to outburst smoke/burning smell. At the end, the left side of the soffit and the base of the sun protector (with mirrior) were burned. Next day, I took the vehicle to the dealer, and they have it yet. I wrote a letter, with copies to the Ford CEO, vp customer affairs, vp quality control and dealer CEO. Later I file a claim at the local Consumer Affairs off. The dealer technician (in charge of repair the unit) said "that's an electrical flaw from manufact"

- San Juan, PR, USA

problem #1

Jun 232016

Edge

  • 4,942 miles
Stepped on gas at intersection and vehicle power system stopped. Throttle and power steering went out. Drifted to side of road. Ford repaired and said it was the electrical throttle

- Clifton, VA, USA